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About
4.5
#2 of 4 hotels in Port Severn
Location
Cleanliness
Service
Value
Severn Lodge is a lakeside resort located in the world famous Muskoka Lake district in central Ontario. It is one of the few remaining historic resorts in Ontario, has over 700 meters of pristine shoreline, 100 acres of property, and a pristine and spectacular view of the many pine clad islands of Gloucester Pool, part of the historic Trent Severn Waterway. The resort caters to couples, families, family reunions, corporate meetings, and weddings. It offers all-inclusive packages featuring deluxe lake view rooms & suites, delicious meals, use of resort recreation facilities, waterfront sports activities, summertime supervised kids activities & evening entertainment, and more. Nearby there is golf, horseback riding, a full service spa, historic attractions, Las Vegas style gambling,and shopping in our nearby lakeside villages. Only 90 minutes from Toronto.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family
Location
116 Gloucester Trail Muskoka, Port Severn, Severn Township, Ontario L0K 1S0 Canada
We just spent an amazing 5 days at Severn Lodge. The setting is so beautiful and the staff and amenities were really great.
Lots of water sports and family activities. I would not recommend this resort for childless people or a couples getaway as it is very family focused, but for families it is really awesome. Our kids (8 and 4) really enjoyed the Kids Club and we enjoyed some time to relax.
Food was good at breakfast and lunch and excellent at dinner. Our room (Riverside Cottage) was not fancy but clean and spacious and the decor was in keeping with the cottage feel of the resort. We were appreciative of the separate room for our kids to sleep in, the mini fridge and the screened in porch.
Where I think there could be some improvement is in the COVID protocols. Overall I felt that the staff did a good job and I did observe them cleaning tables with disinfectant after groups left. There was sanitizer available around the resort. The entertainment was held outdoors and it was easily possible for groups to distance from one another. Also, since this is a relatively small resort and rooms all have a separate outdoor entrance, the contacts are naturally reduced as compared to a large property with hundreds of guests, elevators, etc.
That said, the dining room tables felt a bit close and given that the room was never full while we were there, I think they could stand to remove a few tables to give some extra space, especially near the buffet table which tended to get backed up. (The buffet was not self serve and the servers wore masks, which was good.) Consider seating more people outdoors. A bit more signage to remind people to social distance would also be helpful.
Overall we loved our time at Severn Lodge and hope to return sometime.
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Date of stay: July 2020
Value
Rooms
Service
Room Tip:Rooms with screened porches are ideal to avoid bugs in the evenings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Jul 27, 2020
Hi cbjtravels. Thank you for being our guest and for your thorough review. We genuinely appreciate you sharing your amazing Severn Lodge experience with TripAdvisor. During the summer our packages and facilities are indeed more geared towards families. Spring & Fall are ideal times for couples to join us for a quiet, peaceful getaway. The Riverside is one of my favorites as well! The separate bedroom for the children makes it easier for mom and dad to enjoy themselves in the evening, without having to tip-toe around. We appreciate the compliment regarding our Covid protocols. We have recently implemented additional measures in the dining room similar to your suggestions. Thank you. We look forward to welcoming you again in the future. Until then, all the very best. Gary Don - Assistant General Manager.
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A family-oriented resort, everyone was welcoming and helpful, the staff did a great job!
Rooms are as expected for this type of resort, simple and clean. No daily maid service as a precaution during these times, they let us know at check-in and gave us instructions on how to get new towels etc, we were more than fine with that.
Great for swimming and building sandcastles at the beach and other water activities. The water park can get crowded at times.
They listen to customer reviews, I was concerned about recent reviews about long lines for breakfast and lunch, they gave us time windows and didn't have any issues. Food was good.
We had a great time and will be back!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Aug 12, 2020
Hi there and thank you for choosing Severn Lodge. 'Relaxing and Fun' is a great title for your review and we really appreciate you sharing your experience online. I'm sure your comments will be helpful for other travelers considering a stay with us. I'm glad that our Covid protocols did not inhibit an enjoyable vacation! Thank you for mentioning breakfast & lunch. I can appreciate your concern based on previous reviews and very much appreciate the mention of not having any issues. I must admit that I am most grateful for your "They listen to customer reviews" comment. It's very nice to have a guest acknowledge that as we absolutely listen to reviews/comments from our guests! They are the number one factor when it comes to making any sort of changes - which is exactly how it should be with hospitality! Thank you again for your review & we look forward to welcoming you in the future. Until then, all the very best for a great rest of the summer. Gary Don - Assistant General Manager.
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Service was stellar! Severn Lodge is family-friendly and we will definitely come back for another stay. We stayed at Westview Cottage--the place was clean. All the kitchen utensils, pots and pans were available. Just bring your own dish soap, salt/pepper etc.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Aug 4, 2020
Hi there and thank you for your review! The Westview cottage is indeed a very special place and I am so glad you all enjoyed yourselves. We look forward to welcoming you back and would be happy to make sure dish soap and salt/pepper are on-hand so you don't need to bring your own! Enjoy the rest of your summer and thank you once again for choosing Severn Lodge. All the very best. Gary Don - Assistant General Manager.
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My family just returned from a 3 night stay. We enjoyed the food and activities but we did not feel there were enough safety measures in place regarding CoVid19. At dinner, we were told we had to eat in a dining room that did not have tables that were social distanced (there were way too many people without proper table distance). We refused to eat indoors in such a crowded room and asked to eat outside. We had to wipe down our own table and felt like we were inconveniencing the staff. The dining manager served our meals without any PPE. The wait staff were great but obviously overworked and there weren't enough staff for the capacity of guests. There was no sanitization or cleaning of water sport equipment. I seriously hope they make some changes in order to keep their future guests safe and healthy.
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Date of stay: July 2020
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Jul 21, 2020
Hi there. Thank you for being our guests. I am glad you enjoyed your stay and very much appreciate you bringing your concerns to our attention. I am however a little surprised as we have received nothing but high praise regarding the protocols we have in place to slow the spread of Covid-19. I certainly apologize for anything you experienced that made you feel at risk as the safety of our guests and staff is our top priority. Please know that as part of our Covid response protocols, all staff and managers in the dining room should be wearing PPE at all times and encouraging physical distancing. Outdoor seating is available and we are adhering to occupancy & spacing guidelines. Housekeepers are on a daily cleaning/sanitation schedule for equipment such as Muskoka chairs, pool furniture, picnic tables, etc. These items are cleaned multiple times per day. We have explained to our staff that even though the province has moved in to stage 3, it is still extremely important that we maintain these, as well as other strict protocols. I appreciate your kind words regarding our staff and will be sure to forward your comments along to them. I would be happy to connect if you would like to discuss any of this in more detail. Thank you again for choosing Severn Lodge and I hope we have the opportunity to welcome you again in the future. Until then, all the very best. Gary Don - Assistant General Manager.
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Stayed at the Westview Cottage on a whim for a quick getaway. It sounded really good on the phone and the booking was easy. Westview Cottage is private but a close walk to the main lodge area. There's a reason they don't post images of the inside, we wish we saw it before we booked. The cottage stunk, the beds were uncomfortable, the bathroom was a joke. The shower barely fits 1 person and the tub had dead ants. Needless to say our first night was miserable. The saving grace of this trip was that we got firewood for late night bonfires, the BBQ with the propane supplied, the proximity to the lake, the covered porch and the seclusion that the cottage offered. All in all my family and I made the most out of it. Sadly we won't be going back just alone backseat the inside was a train wreck and the sleepness nights we endured. Management needs to fix the inside for the price they are charging, especially the slopping floor on the way to the king size bedroom which caused constant tripping. In addition the beach area at the main size is small and although booking was easy, checking was not so great. The gentleman was wearing a dirty shirt and provided no directions on how to get to the cottage. Directional signs to the cottage would be great. This lodge location is such a missed opportunity with all the great trails and outdoor area surrounding it. It really could be better.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Nov 8, 2021
Hi Christina. Thank you for choosing Severn Lodge. I am sorry to hear that our Westview Cottage did not meet your expectations. Based on its popularity and long term, repeat guests, I was very surprised to hear all of your concerns. We usually receive very positive feedback regarding the Westview Cottage. Did you happen to mention any of these issues to our staff while you were staying with us? I only ask because it can sometimes be difficult to deal with these things after the fact. Specifically, an odd smell, uncomfortable beds and ants in the tub. These are things that I have never heard mentioned about Westview. It would have been great to have had the opportunity to check the situation personally for you and rectify any issues immediately. I do apologize for your experience at the Front Desk with check-in. I can tell you that is absolutely not typical of Severn Lodge. Our Front Desk staff are usually extremely friendly and go out of their way to be helpful. Again, difficult to address now that we have closed for the season, however I can assure you that a clean uniform and detailed directions are indeed part of our front desk experience and check-in process. Thank you again for staying with us Christina. I can assure you that we will be looking into the issues you have pointed out and if necessary, will add to our list of off-season renovation projects. I would be happy to discuss this situation further and can be reached by email at gary@severnlodge.com. All the very best. Gary Don - Assistant General Manager.
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This was one of the places we booked for our 40th wedding anniversary and the grounds and overall cleanliness were very good. The food was exceptional with meals like elk, trout and artic char. Unfortunately, while we knew this was a family oriented resort (we booked a room called waters edge which was more adult oriented) we did not think the resort would be overrun with young children but it was. Apparenetly during our weekend stay they had a kids stay free special and it was chaos. Very difficult to get a chair or table near the pool, beach or dock as they all had towels but no one using them (adults take note). Meals were exceptional but dinner was absolute chaos and we felt like we were at a chuckeecheese restaurant. Finally our room at waters edge was not of the quality that we expected given the high price that we paid for the room - it was very basic, tired and the blinds had pieces missing to name but a few things. Sorry but we expected more given the high price we paid.
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Date of stay: July 2020
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Aug 4, 2020
Hi Jeff. Happy anniversary and thank you for celebrating with us. I apologize if the abundance of families and children were a surprise when you arrived. As you know, Severn Lodge is indeed geared to family vacations throughout our summer season. All programs, activities and entertainment are planned with this in mind. The spring and fall seasons offer couples a very different experience. It's certainly not as hectic and the atmosphere is much quieter and serene. Thank you for your comments regarding our grounds, cleanliness and meals. Your kind words are very much appreciated and will be passed on to the rest of our staff. I am sorry that Water's Edge did not meet your expectations. Our goal is to keep the classic Muskoka charm while offering the modern amenities one would expect (ie: flat screen TV, wifi, air conditioning, etc.). That being said, we are very diligent to make sure that our rooms are always clean and in good repair. I would be interested in connecting with you to get your exact room number and to chat about your concerns with the accommodations. Please contact me directly at gary@severnlodge.com at your convenience. Thank you again for choosing Severn Lodge and we hope to welcome you in the future. Until then, all the very best. Gary Don - Assistant General Manager.
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i had been very much looking forward to this family trip but was left very disappointed.
Essentially everything that could have been done wrong was done wrong.
check in between 3-4 pm, our room was not ready until after 6pm. No big deal, they said the room was being extra carefully cleaned because of COVID. We then went on to find an empty cigarette package under the dresser in the second bedroom so perhaps not fully cleaned after all...
Room very dated, plumbing barely functional, sorely in need of a significant renovation.
Long waits (30 min to 1+hour) for breakfast and dinner despite showing up at the assigned time with two young kids. Food quality subpar but edible.
Despite their website stating high speed internet there is in fact 0 internet. Again not an issue if one knows about it ahead of time, thankfully brought plenty of books for kids but the misrepresentation on the website bothers me. Let guests know what to prepare for, don't lie. "Satellite TV" with five grainy channels a complete joke, perhaps the satellite is Sputnik....
Part way into our stay we had a major power out, not an uncommon thing in cottage country so fair enough. HUGE issue especially with COVID is that their water pumps run on electricity with no generator backup so now there is no running water or flush toilet anywhere on hotel property. This goes on for several hours (I think about 5h) Front desk not concerned, went to speak with a management type individual to inquire, he asked me if a bottle of water would help. I declined....hard to flush a toilet with that or wash hands. Was contemplating filling the recycling bin with lake water so I can refill the tank for the kids needs.
Other than the first night dinner and first breakfast, we ate every subsequent meal off property. The long wait and subpar food quality coupled with a clearly untrained wait staff was simply too much to settle for. It is shameful to see how much the hotel charges and how little it delivers. The amenities listed on the website are incorrect or perhaps deliberately misleading.
I do applaud the water ski staff for an excellent and enthusiastic job they did with the kids, I feel for the hard working wait staff who are not being supported the way they need to be. Perhaps Severn Lodge needs to close for a while to get their act in order. Certainly for the price they charge they need to step up their game.
Will not be going back and neither will my friends and family after this experience.
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Aug 14, 2020
Hi neurosturgeon. Thank you for choosing Severn Lodge. I am so very sorry that we were not able to meet your expectations and that your stay was not an exemplary one. It's actually a shame that we did not connect while you were here as I certainly would have done everything possible to address your concerns. There is no excuse for the empty cigarette package found in your room - my sincerest apology and I will absolutely follow-up with Housekeeping. I am surprised to hear of your dining experience as we have not had any issues since the recent changes we have implemented. Mainly the second food service line at lunch, added staff and set seating times for both breakfast & lunch. I have never, ever heard a guest describe our food quality as 'subpar'. I think you will agree that most of the reviews here are very different, especially when it comes to our culinary options. Our internet connection is certainly not comparable to what you might find in the city however the wifi works great for simple browsing, checking email, etc. It is not meant for video streaming services. This something I'm certain I could have addressed for you if brought to my attention while you were staying with us. The power outage was a surprise for all of us! The outage was planned in advance however we were assured by our hydro company that it would not include us. We do indeed have generators in place for our water & septic systems. Unfortunately the outage also caused a mechanical error that has since been resolved. A combination of bad timing and circumstance I'm afraid. I apologize. Please contact me at your convenience with any discrepancies found on our website. We are not out to "deliberately mislead" anyone. In fact, quite the opposite. It's very important to us that all of our guests know what they can expect from a Severn Lodge vacation ahead of time. Thank you for your comments regarding our Recreation staff. I will be sure to let them know! Your review title mentions "Covid struggles" although you did not touch upon any of the safety protocols that we have in place? Although difficult to deal with after the fact, I welcome a phone conversation at your convenience to discuss any of this in greater detail. 1-800-461-5817. Thank you again for being our guest. Gary Don - Assistant General Manager.
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I have been coming to Severn Lodge for over 20 years and I tell you, we look forward to it all winter and spring! From the beach to the pool, kids club to evening entertainment, there is something for everyone. There are boats, canoes and kayaks available for use, tennis court and shuffle board for those days you feel like being active, and then there's the pool, bar and beautiful dock for when you feel like reading or snoozing in the sun. The cabins are all close to the main beach / pool / dock, but far enough to feel like you're away from the noise. With COVID this year things were a bit different and some things took more time (line ups for breakfast) but it was because the staff were incredible and taking all the right precautions to ensure we were safe by enforcing masks and social distancing in the dining room and patio. The resort is beautiful and staff are fantastic. I've read others here complain about the food - I don't know what they could have ordered because every meal I've eaten has been delicious, especially the appetizer soups each night! Planning to return next year!
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Date of stay: August 2020
Rooms
Cleanliness
Service
Room Tip:Rooms 101 - 104 are the quietest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Aug 29, 2020
Hi Jennifer. Thank you so much for taking the time to write such a great review. Over 20 years, wow! That's a long time and we are forever grateful for your loyalty. Your comments are wonderful and we appreciate the detail you've gone in to regarding your recent stay. This year has indeed been very different and has presented us with many challenges. That being said, I am so happy to hear that even with all of the new restrictions in place, you were still able to enjoy the kind of Severn Lodge experience you have become accustomed to over the years. Thank you so much for your kind and encouraging words regarding our staff. It means so very much to have them acknowledged publicly, especially coming from a long-term guest like yourself. We are doing our absolute best to continue offering the same level of exemplary customer service even with an abundance of new protocols in place. Thank you again for being a part of our family for over two decades Jennifer! We look forward to welcoming you again next year. Until then, all the very best. Gary Don - Assistant General Manager.
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We chose this venue for a 3 day getaway because they offered 3 meals a day, daily maid service and a heated pool. Upon arrival we found the parking lot was at the top of a significant hill and the path to the office rather slippery. At the desk there was a notice to advise, as of September 6th (our checkin date) lunch would not be included in our package, and due to Covid, there would not be maid service but they would exchange towels. We then asked for help with our luggage and were told there were large wheel barrels for us to use for that purpose. We are both over 80 and the pathways were very uneven and difficult for walking let alone while pushing a loaded wheel barrel. Our room was disappointing. During our stay there was a wedding and their guests seemed to receive priority for service in the dining room and it was not until our last dinner that we had a table and server assigned as suggested in the Fall Package. For breakfast there was lots of choice and it was hot and regularly replenished. Dinners were excellent and there was a choice of three entrees followed by a choice of deserts. After checking out, getting our luggage back to our car was extremely difficult as it had rained and the path and hill were very slippery, actually a fellow guest had slipped on some steps and had a fall. Once again there was no help available to get our luggage up the hill to our car. This is not a place for seniors.
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Date of stay: September 2021
Value
Location
Service
Room Tip:Review of all types of rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Sep 12, 2021
Hi there and thank you for choosing Severn Lodge. All of our spring and fall packages include breakfast and dinner. All of our summer packages (up until Labour Day) include 3 meals per day. I apologize for any confusion. I am very sorry to hear about the trouble you had with our terrain. We do take pride in our traditional Muskoka landscape however I can understand having some difficulty. Especially after the rain. We do offer baggage handling and often provide golf cart transportation for guests and their luggage to and from our parking lot(s). I am sorry this was not communicated at check-in. Did you happen to ask for assistance when you checked-out? I would like to hear where we fell short of your expectations regarding your accommodation. You can send any additional details to me directly at gary@severnlodge.com. Regarding Housekeeping services, because the majority of our customers have communicated a preference of minimal traffic in their room, we have instructed our front desk staff to inform our guests that daily service will be provided upon request. I am sorry to hear that you feel as though we are not a destination for seniors. We have been hosting seniors bus tours every spring and fall for many years and the feedback we receive is always quite positive. I am glad you enjoyed our culinary options and I appreciate your kind words. All of our guests receive the same priority service and once again I welcome some additional details regarding your first two dinners. gary@severnlodge.com. Thank you again for staying with us and I hope you will consider giving us another try in the future. I would be happy to chat further and welcome a phone conversation at your convenience. 1-800-461-5817. All the very best.
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What an absolutely beautiful place — a true old Muskoka family experience. We had a wonderful time and enjoyed every moment. The kids’ club was fun for all and there were plenty of water sports and well-planned activities for the whole family. A word of warning however — the meal service is chaos and housekeeping is nonexistent. I suspect not enough thought has been put into how social distancing requirements will be managed and the guests suffer the consequences by being left standing outside, lining up for breakfast and lunch outdoors upwards of an hour in all kinds of weather. Only two staff members did guest plating at the breakfast and lunch buffets for the hundreds of people who had to be fed. In spite of the obvious inefficiency, no effort was made to make things run more smoothly — perhaps by offering plated table service or setting up another serving station. People were generally understanding but many of the staff were pointedly indifferent and that caused hard feelings. It costs nothing to apologize to guests for keeping them waiting and goes a long way to mitigating frustration. Phil, the dining room manager, was particularly inefficient and high-handed with guests, and it was frustrating to watch undertrained staff trying to figure out what to do. I’m sure it’s difficult to operate a lodge during these times, but graciousness costs nothing. If these are things that bother you as a guest, you may wish to give Sevrn Lodge a pass.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Don, General Manager at Severn Lodge
Responded Aug 3, 2020
Hi Lori. Thank you for choosing Severn Lodge and for sharing your experience online. I'm glad that you all had a wonderful time however I am certainly concerned about some of your other comments. Due to the recent pandemic, we have followed the industry recommendation regarding Housekeeping and are not offering stay-over service. Instead, we are offering porch pick-up and drop-off. This limits the amount of people in and out of your room and has been very well accepted and appreciated by our guests. Our housekeepers spend most of their days cleaning and sanitizing the rest of the resort. Phase 3 of the provincial re-opening plan has allowed us to serve meals inside our dining room with restrictions in place. We are limited to 50 people at one time and have all of our tables spaced out accordingly. We also give our guests the option of eating outdoors when the weather cooperates. Most of our guests have been very understanding and patient as we have received positive feedback regarding the way we are handling meal service. Breakfast & lunch can certainly be busy at times however our guests have never experienced a lineup as you describe. As I am sure you can see from the many other reviews posted here, your experience is not typical of a stay at Severn Lodge. Our staff are very hard working and receive high praise from our guests. Thank you for acknowledging the challenge of operating a lodge during these unique times. We have found that most of our guests realize that adhering to all of the guidelines set forth by the Simcoe-Muskoka health unit, can sometimes require a little extra patience and understanding. Thank you again for staying with us. I would be happy to chat about any of this in further detail with you and welcome a phone conversation at your convenience: 1-800-461-5817. All the very best. Gary Don - Assistant General Manager.
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There are more places to choose from in the Port Severn area.
ALSO KNOWN AS
severn hotel ontario
LOCATION
CanadaOntarioSevern TownshipPort Severn
NUMBER OF ROOMS
48
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