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About
4.0
#19 of 95 hotels in Chiyoda
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Hotel New Otani Tokyo Garden Tower, your Chiyoda “home away from home.” Hotel New Otani Tokyo Garden Tower aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Given the close proximity of popular landmarks, such as The East Gardens of the Imperial Palace (Edo Castle Ruin) (2.4 km) and Mitsubishi Ichigokan Museum (2.6 km), guests of Hotel New Otani Tokyo Garden Tower can easily experience some of Chiyoda's most well known attractions.
Hotel New Otani Tokyo Garden Tower is a luxury hotel offering a flat screen TV in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features a concierge and room service. Plus, guests can enjoy a pool and a rooftop bar, which have made this a popular choice among travellers visiting Chiyoda.
Chiyoda has plenty of Mediterranean restaurants. So when you’re here, be sure to check out popular spots like Antibes, Bakurocho ART+EAT, and Craftsman's Kitchen, which are serving up some great dishes.
If you’re looking for things to do, you can check out Imperial Palace (1.5 km), Yasukuni Shrine (1.7 km), or Chidorigafuchi (1.8 km), which are popular attractions amongst tourists, and they are all within walking distance.
Hotel New Otani Tokyo Garden Tower puts the best of Chiyoda at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Japanese
Location
4-1 Kioicho, Chiyoda 102-8578 Tokyo Prefecture
Name/address in local language
Hotel New Otani Garden Tower
1,457 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The New Otani is my "new" favourtite old-school Japanese business hotel in Tokyo after the renovation of the Okura.
The rooms are not modern, but this is offset by the excellent service, the large garden, location, and value for money.
I stayed in the Garden Wing, and the large room had seen a minor renovation. There is decent WiFi, cable TV with CNN/BBC. Beds and bathroom are comfortable and modern.
There is a large selection of restaurants and shops in the hotel (even a postoffice). I ate at the Garden Lounge, which is great for views of the garden. There is a Lawson's in the office building, which is open until 11pm in the evening.
Lastly, the hotel is ~3 mins to the entrance to the subway and another 5 min to the trains.
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Date of stay: December 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ordered a single room at the Main Tower with omakase plan and got switched to a 3-bed room at the Garden Tower without extra fee. This hotel is HUGE. It comes with its own Japanese garden (with waterfall), shopping mall, spa, supermarket, convenience store, various restaurants, etc. The decoration was old-fashioned, and most of the staying guests were elegant senior couples, so the atmosphere was quite relaxed and cozy. Most of the staff were efficient and polite. The French restaurant was authentic and delicious. The live performance at the night lounge was very comforting and inspiring. The room was clean and comfortable, especially when the air conditioner control did respond to my adjustment.
Although there didn't seem many sightseeing spots in the neighborhood, I hardly need to go outside since I can get almost everything I need here. The only thing I wanna complain is that I wasn't able to enjoy the breakfast since I got a plane to catch and had to leave at 6 AM. Other than that everything was satisfying.
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Date of stay: December 2019
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is the perfect introduction to Tokyo and Japan. The hotel is set in its own lovely grounds amidst a bustling commercial district of the capital (the nearest subway station is two minutes walk away). It's a city in its own right with many bars, restaurants and carpeted corridors with stylish shops. The rooms are spacious with marvellous views over the city - on clear days, Mount Fuji can be seen from the 40th floor restaurant. The room has a large comfortable bed and good storage space. It's very quiet at night. Wifi is good and the room comes with the obligatory pajamas (very small sizes) and kimono for guests to wear. The bath/ shower was a little dated but the loo came with all the mod cons expected by Japanese guests. Breakfast was good in two of the restaurants we tried although meals could be expensive in the evening. The hotel's own wonderful traditional Japanese gardens are lovely both during the day but especially at night when lit up. A great place to stay.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Make sure to stroll around the hotel gardens in the evening when they are lit up.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is big but the rooms are small and tiny passages. The ceiling is also very low which is a bit claustrophobic feeling. The rooms are outdated and clearly need some refurbishment which is disappointing. Cleaning is good but that does not takes out the fact the hotel is lacking of a renovation…
The hotel is essentially a complex of 3 buildings interconnected: The Main, Garden Tower and Japanese Garden different in style. It has its charm but is essentially a traditional Japanese hotel, not oriented to international guests.
So my short review for the ups and downs:
UP: Very well located in the heart of Tokyo with easy access to public transportation. The view of the Japanese garden from the main restaurant is really spectacular and an unique experience. The waitresses are prompt and cordial so you will feel well serviced.
DOWN: The rooms are decadent and though well cleaned they are screaming for a renovation. The amenities are reasonable but no body lotion available and the shower has a plastic curtain which is not practical or modern at all. The worst part is the breakfast; it’s really disappointing and not compatible with the standards of the hotel. The menu is exactly the same every single day and the variety is poor. Limited fruits (grapes, some pieces of banana, and pineapple). Believe or not many fruits are conserved ! The juices are all processed, so do not expect fresh fruit juices at all. The assortment of cereal is limited and even the Japanese food is tedious. The worst part are the waiters (male) keeping an eye on the clock all the time and telling you the buffet will close at 10AM even before they say good morning….”
Bottom-line: a old fashioned hotel, very strict (not relaxed atmosphere) oriented to Japanese guests and with beautiful garden view but really poor breakfast, so definitely not worth the price.
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Date of stay: May 2024Trip type: Travelled with family
Room Tip:Don’t believe on the management pictures, the rooms are very old. Don’t expect much from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is for old people. Really old. It smells like a nursing home. The pool is not open after 3:30 so if you explore the city at all, you can’t use the pool (the reason we booked this hotel). It also costs money to use it on top of your room fee. The beds are really hard, and as per the hotel, it’s all really old. We stayed in 5 hotels on our trip and nothing came close to how old and dated this hotel was. We tried to eat at some of the restaurants and they are either WAY expensive or they are for 20 years old+, which isn’t advertised anywhere. So after promising my kids a burger at the hotel all day we weren’t even able to go into the place with burgers. We ended up at some place with pizza and it’s just old and empty and disappointing.
The best thing about this hotel was the garden because there were snakes everywhere. We saw snakes, a rat, and ducklings. But honestly this was the hotel we were most looking forward to and it was hands down the worst part of our trip.
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Date of stay: June 2024Trip type: Travelled with family
Room Tip:Not for families with kids. Not for people looking for up to date things like key cards, or new...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When arriving the hotel looked clean and the grounds were nice. That’s where the enjoyment ended. When we walked to the front desk to check in they ushered us to a room full of chairs and had us take a number and wait for them to call us. We were told it would take 15 min it waited almost an hour. We booked non smoking rooms and they tried to give us the smoking rooms. All in all check in was 1.5 hours. The room itself was decent but not 5 star quality like the description. The bathroom was very outdated and needs upgrades. We went to the breakfast buffet and that was so pathetic and embarrassing how bad it was. The selections were not fresh and definitely would never ever eat there again. They didn’t even have any fresh fruit it was all from a can, aka peaches and fruit cocktail. Pretty sad to pay $30 for boiled processed ham and boiled eggs. The only positive thing I can say the staff were very attentive and friendly.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip:Ship breakfast buffet at all cost
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are good things about this hotel: location near metro, but to be clear it is 3 minutes walk to the entrance, its another 3 plus to the actual trains, which still isnt long but was mis leading. The views are good to very good largely dependant on the weather. The garden is as lovely as everyone says, day and night, and a lovely view of it from the breakfast buffet area. Rooms are bigger than average for Japan. Luggage storage ok. convenience store in lobby. Negatives: First, when we stayed, for a week, there was never anyone on the reception desk in the Garden tower. For most of our stay this wasnt a problem but was for our check in day. We used the phone to be told have to go to main tower reception. Up in elevator to 4th or 5th floor then haul all our luggage (on carpeted floors) to the other tower. We stopped half way and I waited with luggage while other half when to confirm this was the case. I was in fear of dragging all luggage there to be told we had to go else where. Husband reappeared with 2 bell staff and trolley and we were escorted to room, back the way we came and up another elevator. Not a good start. The above aside, it was a nuisance having to transfer lifts every time to get to room, albeit not as far as other tower. Buffet breakfast was expensive at about £30 and was poor for that on any level but bad for vegetarians. We only did it the once. (I'm veggie husband not) Food generally; With the 30 plus places to eat over both towers I had hoped we would be able to eat here most nights but NO. The extreme lack of vegetarians options was very disappointing, even the dinner buffet had nothing. One of the bars closes at 9pm- why? We were directed to another smaller bar, which was very nice, but disappointed not to get into the bar with a view. Very strange selection of high end shops between the two towers, of no use. Couldnt even get a pizza (only V option) as told full, ok maybe we should have booked, but sometimes you just dont know what you will be doing. Realise they dont have an infinite number of tables but maybe we could have been told to come back in half hour/hour. The hotel served its purpose but let us down overall, especially for the price. We would stay else where if we return. I couldnt give a 3 score as definitely not average but certainly not a 5
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Incredible service from reservations to car service at the airport to amazing, attentive wait staff! We loved our comfortable and large room with city views (especially since our son studies at neighboring Sophia University & we could see parts of the campus from our room). Dinners at the Tower Buffet and Trader Vic's were delightful, as was the lunch buffet at Trader Vic's. Food quality was diverse and excellent, and the presentation fun at Trader Vic's offered a delightful experience, too (cherries jubilee & my no-tai Mai Tai)! The bell staff operated incredibly efficiently during check-in and check-out. We never had much of a wait for a taxi and the staff helped us move beyond google translate with our drivers. The gardens were spectacular during the day, although the zen rock garden seemed magical at night, too. Would stay here again & highly recommend for those wanting larger hotel spaces than most options.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Arrange dinner reservations in advance. We were generously accommodated without them several...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I decided to spend our last night in Tokyo by enjoying dinner at the Tower restaurant on the 40th floor of the Garden Tower. The views of the Tokyo skyline are simply spectacular, and we were overlooking The Main (the original 1964 hotel building, once used as a filming location for a classic James Bond film) and the Akasaka Palace.
The hot buffet was a very good quality mix of western and Japanese cuisine. The service was of a level I have experienced in Michelin starred restaurants- very good indeed. It was not cheap but you get what you pay for.
Overall, a great experience.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a lovely room, and the gardens surrounding the hotel are beautiful. But, the breakfast was terrible. Breakfast is a buffet and it’s served in 3 restaurants. The first day I tried the main restaurant, there was a long queue just to be seated, and then, once I actually got in, the quality of the food was really bad (oily, no fresh fruit etc) and there were hoards of people all pushing and shoving. Plus the restaurant was really hot. I asked for coffee 4 times - never got it. I ended leaving without eating. The second day I tried the garden restaurant (the top floor restaurant also had a long queue) the ambience was better in the garden restaurant but the food was just as bad. Such a shame since the hotel is an interesting hotel, but the bad breakfast ruins it as a place to stay.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can walk from the Garden Tower to the Main tower through the ground floor. It is all connected inside. You can walk around on the outside as well if you prefer.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel New Otani Garden Tower - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Hotel New Otani Garden Tower
Which popular attractions are close to Hotel New Otani Garden Tower?
Nearby attractions include Hotel New Otani Japanese Garden (0.07 km), Toyokawa Inari Tokyo Betsuin (0.4 km), and Tokyo Garden Terrace Kioicho (0.2 km).
