All Things Considered CX with Bob Azman

Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! My guest on this episode of the All Things Considered CX with Bob Azman podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company - Customer Experience Experts, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences that drive breakthrough business results. His clients include Oracle, Microsoft, DocuSign, Wells Fargo, GE, AT&T and PepsiCo. He has been a leader in the CX community, receiving the CXPA Innovation Award, named a Who’s Who of CX and a CX Expert as well as CIO Review’s Most Promising Customer Experience Management Service Provider in 2023. Mr. Tucker has an MBA from Stanford University’s Graduate School of Business and led the CX role as part of the C-Suite at AAA and Copart. His research on generating CX revenue and demonstrating the value of investing in CX will inspire you! A great way to wrap this season's podcasts as we take a summer break! Great line up coming in the Fall. Stay tuned! Brought to you by CX of M, CX of M Radio, and InnovativeCX . Also available on YouTube. Click on the link in comments to access the podcast available now! #podcast #cx #cxroi

Experience Rules! It sure does and now there’s a book to prove it. Not only that – there’s an operating system to help you realize that Experience does indeed rule! Diane Magers and Michael Hinshaw authors of the new book, Experience Rules, join me on this episode of the All Things Considered CX with Bob Azman podcast. Michael is the founder and president of customer experience consultancy McorpCX and recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling books Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, and Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It, with Diane Magers. Diane is a seasoned executive and change catalyst in Experience Management. Founder and CEO of Experience Catalysts. Chair Emeritus and former CEO of the Customer Experience Professionals Association (CXPA). With a master’s in clinical psychology and an MBA, coupled with certifications in various aspects of experience management, Diane’s goal is to drive meaningful change and foster lasting relationships in our community, for brands and their customers, employees, and partners for aligned purpose and outcomes. Brought to you by CX of M, CX of M Radio, and InnovativeCX . Also available on YouTube. #cx #experiencerules #podcast Click on the link in comments to access the podcast.

Joining me on this episode of the All Things Considered CX with Bob Azman podcast is the #1 Leadership Thinker in the World. #1 Executive Coach in the World! Top Ten Business Thinker for the past eight years! You’ve attended the conferences. Read all the books. Listened to the webinars. And yet, are you still struggling, as a customer experience #CX professional, to make a meaningful impact in your organization?    Do something good today! Just one among many leadership lessons you’ll hear about in this episode. Who better than to share these leadership lessons than Marshall Goldsmith. Marshall shifts the paradigm for CX professionals trying to convince executives to “buy-in”. He emphatically states you need to be salespeople. You have to “sell it” and learn what your executive wants the CX for their customers to be. And it’s not easy – it’s hard to sell. ROI’s are fine – but only if you can sell them. So much more to digest in this podcast. It’s a must listen. And check out his high-potential program offered in August.  Dr. Goldsmith is the author or editor of 36 books, including three New York Times bestsellers, that have sold over 2.5 million copies and been listed bestseller in 12 countries. His books, What Got You Here Won’t Get You There and Triggers have been recognized by Amazon.com as two of the Top 100 Leadership & Success Books Ever Written. Awesome leader. Learning-filled podcast.  Brought to you by InnovativeCX CX of M Radio and CX of M. Also available on YouTube. #leadership #podcast #customerexperience Click on the link in comments to listen! 

Giving a $#!+. Now do I have your attention? A new book that challenges us to be willing to be inconvenienced so as to transform our business, work and life. The author, Neal Woodson, joins me on the All Things Considered CX with Bob Azman podcast to discuss his book in more detail. Neal is a teacher, coach, author, and speaker who is a determined believer in putting people first as the key to better business. His vision is a world where workplaces and customer spaces are focused on people helping people succeed. His background includes decades of experience in a variety of industries. He has written over 500 blog posts and two amazing books. Neal provides some great insights during our conversation and offers readers a plan for making businesses more human. Brought to you by InnovativeCX , CX of M Radio and CX of M. Also available on YouTube.   #podcast #customerexperience Click on the link in comments to access the podcast.  

Stop engaging employees? Wait. What? That’s the first part of the title of a new book that my guest talks about on this edition of the All Things Considered CX with Bob Azman podcast. The rest of the title, Start Making Work More Human, is a new book authored by Eryc Eyl. Eryc is a speaker, coach, and consultant with more than 30 years of experience in making work more human in a variety of industries and organizations. He believes in a world in which work is more than just a four-letter word, but part of path to greater satisfaction, fulfillment, self-actualization, and flourishing. Eryc is also a storyteller, playwright, and DJ. His recently published book (January 2024), Stop Engaging Employees: Start Making Work More Human is the topic of our fascinating discussion on changing the paradigm for engaging your employees in support of better experiences. Brought to you by Innovative CX Solutions, CX of M Radio and CX of M. Also available on YouTube. #podcast #engagingemployees #customerexperience. Click on the link in comments to access the podcast – available now! 

Is 2024 the year of Great Uncertainty? If you're feeling unsure about your current role, career, personal brand, or LinkedIn profile, take a listen to our latest guest on All Things Considered CX with Bob Azman. • Carol Kaemmerer, a communications expert, turned a surprise downsizing into an amazing opportunity to help professionals build their online brand. Carol discovered that LinkedIn is a crucial component of building a personal brand. However, many brilliant leaders struggle to articulate their brand effectively on LinkedIn. Since 2011, Carol has focused on helping C-suite executives and senior leaders use LinkedIn powerfully, creating positioning and messaging that reflects their business passion with authenticity. Carol is a #1 Best-Selling author of the award-winning book, LinkedIn for the Savvy Executive, now in its Second Edition. She is a Certified Virtual Presenter, an Advisor to the C-Suite Network, and a professional member of the National Speakers Association. She is also an Esteemed Faculty member of its Thought Council and Women’s Coaching and Consulting Council. Don't miss out on Carol's insights! Listen to the podcast now by clicking on the link in the comments. Brought to you by Innovative CX Solutions, CX of M Radio, and CX of M. Also available on YouTube. #personalbrand #careeradvice #customerexperience #podcast 

Ready to start off the new year right? How about an engaging conversation with a communications guide to help you get your message across more effectively, to create better experiences? Rhonda L. Bowen is a global strategic communication guide with over 40 years’ experience. An American living in Germany since 1983, she has worked with people from more than 70 countries. Since 1988 she has brought insights and support to thousands of BEST professionals (business, engineering, science and technology). Through improved communication, her clients save resources and enhance their success. Her programs and services include online and offline facilitation, individual and team coaching, programs for professional services providers and organizations. She supports others through her interactive sessions called success swarms, building on the idea of swarm intelligence in nature. These are based on the principle of wispiration in action, a combination of wisdom and inspiration shared in the group to provide options for finding practical ways to apply what has been learned. Brought to you by Innovative CX Solutions, CX of M Radio and CX of M. Also available on YouTube. Podcast Available now by clicking on the link in comments.   #communications #podcast #cx #strategy

Celebrating my 100th Podcast!!! And who better to join me in celebrating this milestone? A Pioneer. A Legend. A Passionate Leader. I am so pleased to welcome Jeanne Bliss to the 100th episode of the All Things Considered CX with Bob Azman podcast. Jeanne, CEO and Founder of Customer Bliss, guides companies to the achievement of business growth through leadership bravery and elevated business practices. She is known globally for transforming business to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Bliss' 5-Competencies for customer-driven growth have been adopted around the world, and her 4 best-selling books on customer experience and leadership are the guidebooks of the CX Profession. Jeanne Bliss has delivered over 1,500 transformative keynotes globally, has coached over 20,000 leaders on leading to elevate their company in the marketplace, with sustainable growth. Jeanne Bliss is the cofounder of the Customer Experience Professionals Association (CXPA) and is fondly known as the “godmother” of customer experience. What a great way to celebrate this milestone event! Brought to you by Innovative CX Solutions, CX of M Radio and CX of M. Also available on YouTube.   #customerbliss #cs #podcast Podcast Available Now. Click on the link in comments.  

Do you know what your “Say – Do” ratio is? Fascinating conversation with practitioner, Kevin Bollom on the All Things Considered CX with Bob Azman podcast as we turn our attention to creating exceptional experiences through effective service management. Kevin is vice president of Quality and Customer Experience for Trane Technologies’ Commercial HVAC Americas business – which goes to market as Trane®. Kevin is responsible for transforming customer experience to achieve a new level of customer satisfaction. His team is responsible for Trane’s customer satisfaction program, quality improvement efforts across all business processes and the technical support teams. A more than 20-year veteran of the company, Kevin most recently led Trane’s Services business, delivering growth and new technology across North America. Before joining Trane, Kevin worked for Medtronic, Inc. within the medical device field and with Kimberly-Clark within the consumer products field. Brought to you by Innovative CX Solutions, CX of M Radio and CX of M. Also available on YouTube.   #cx #cxm #servicemanagement #podcast Podcast available now! Click on the link in comments!  

Do you spend an hour a day listening to your customers? How about your leadership team – do they listen to your customers on a regular basis? My guest on the latest episode of the All Things Considered CX with Bob Azman podcast, Bryan Clayton listens to his customers every day – “it’s the only way to know what they are experiencing with our company!” Bryan is the CEO and Co-founder of GreenPal, an innovative online marketplace dubbed the "Uber for lawn care" by Entrepreneur magazine. He's revolutionizing the way homeowners connect with local lawn care pros. Boasting over 200,000 active users, GreenPal pulses with thousands of transactions daily, a testament to Bryan's knack for understanding market needs. But here's the twist: GreenPal isn’t Bryan’s first rodeo. Before this digital marvel, he birthed Peachtree Inc., transforming it into one of Tennessee's landscaping giants. Bryan unequivocally states it all starts with the customer – that’s how your grow a business from zero to 300,000+ customers! Brought to you by Innovative CX Solutions, CX of M Radio and CX of M. Also available on YouTube.   #cx #podcast #entreprenuer Podcast Available now! Click on the link in comments.