Todd Unger’s Post

I highly recommend attending this webinar. Between Brad and Trent, there will be some great insight, with relatable examples, that you can implement in your work to enhance outcomes. Let me know if you have questions or want more information!

🔍✨ There’s even more to discover in Synergistic CX: The Customer Experience Magazine Issue #2! ✨ We’ve shared in-depth analyses and expert insights, but this issue is packed with exclusive content. From customer-centric strategies to top trends, dive deeper to elevate your CX game. 🔗 Explore the full issue: [CX Channel](https://lnkd.in/gbqTy-fA). 💬 What exclusive content are you most excited about? Share in the comments below! #CustomerExperience #CX #SynergisticCX #ProfessionalDevelopment #BusinessGrowth #MysteryShopping

🎙️ Unlock the Secrets to Building Customer Loyalty in the Digital Age! Join us for an insightful panel discussion featuring four brilliant minds in the CX field. Get ready to dive deep into the world of customer-centric strategies and innovation. Don't miss out on this engaging session that will reshape the way you view customer experiences. Be a part of the conversation! Join the zoom link for the webinar: https://lnkd.in/deXV9zb8 #e3cxlive #e3webinar #customerexperience #CX #webinar #digitaltransformation #customerloyalty 

Tomorrow afternoon I expect a passionate and meaningful conversation with Chris Malone, Ken Kozielski, Hany Mokhtar and Abdulaziz Alosime, CXAC (Cert) عبدالعزيز العصيمي about human values and behaviors and how to build customers loyalty in the digital age. My contribution to this conversation: 1. #Values drive human #behavior. Interactions with people, channels, brand artifacts, etc. produce #perceptions . Perceptions produce #outcomes. 2. Top 3 values for any human being: #family, #relationships and #financialsecurity. 3. The more elements of value we embed in our #valuepropositions and #customerjourneys the higher the likelihood of having #loyalcustomers. 4. How to drive loyalty ? By understanding how to deliver upon the real customers #needs and how much #effort customers are willing to put in getting their problems solved. #empathy #competency #trust Codin Caragea

Evangalizing about the new core concept of #purpose connected to organizations’ #brandexperience as a prime vector for humanizing #customerexperience #h2h #digitaltransformation #theCXmaster #agile

Aligning the Marketing side of business with the IT side of business shouldn't be as rare as a total eclipse 🌑 Harnessing the brilliance of data-driven #BusinessStrategies and seamless customer experiences ( #CX ) forms a celestial dance of innovation 💃🕺 Don't leave your brand's potential in the dark, and let RDA shine a light on aligning these two spheres 🌕☀️: https://lnkd.in/eyAM7SZS #MarketingITAlignment #EclipseOfInnovation #BusinessSuccess Inspired by HubSpot: https://lnkd.in/eHNEv8YH

Are you ready to transform your approach to customer experience and loyalty? Join us for a game-changing webinar featuring four brilliant minds in the CX field! Don't miss out on this opportunity to  and be a part of the conversation! Join the zoom link for the webinar: https://lnkd.in/deXV9zb8 #e3cxlive #e3webinar #customerexperience #CX #webinar #digitaltransformation #customerloyalty 

Personalizing CX for Your Customers: One size doesn't fit all when it comes to Customer Experience. Personalization is largely a basic “table stake” in the minds of today’s consumers (however it can’t be creepy).  Use customer data to tailor interactions, recommend products, and anticipate needs … and give them the options to get more or less personalization depending on their preferences (also many layers of regs/laws apply here depending on your geo… you must be aware of these).  When you demonstrate by customized experiences that you personally understand your customers’ needs, expectations, and goals… they'll keep coming back for more! Question: I am curious what platforms or tech stack you are using to deploy personalization, and what results you are seeing? #customerexperience #cx #experiencemanagement #xm #personalization

Is your team struggling with customer journey mapping? THRIVE’s got you covered! Join our webinar, "Customer Experience Journey Mapping: How to Move Beyond Touchpoints and Journeys to Deliver Value and Meaning for Real People,” on July 31 from 12:00 PM – 1:00 PM EST to learn how to scope, visualize, and manage the customer experience effectively. Led by myself and Bradley Bergeron, Partner, and Director of Research & Strategy. Save your spot now and register with the link below! Register Now: https://hubs.ly/Q02Hsrkj0 #Webinar #JourneyMapping #CustomerExperience #CX #thrivethinking

This is the year to unlock business growth! We'll give you 5 compelling reasons to invest in the customer experience. It's become a strategic imperative to focus on CX and use it as a game-changer for your business. #CX #customerexperience #businessgrowth https://lnkd.in/ga5GUuUu