Scott Hamilton’s Post

Via our monthly roundtable, 50+ leading collection leaders all agree. The 1-3yr target state is... - Aggregate account, engagement (voice, digital), portal & payment data - Apply specifically trained ML / AI models - Better predict payments, channel, engagement time/messages & offers - Execute, measure (v. control), learn and repeat daily ...Several firms are doing this and seeing impressive results But, the biggest headwinds are... - The path to getting there in the fastest and easiest way isn't clear - Their tech stack isn't the best and they have limited capacity for change - Time is short / I don't have 2 yrs to solve my gaps. Options: a) Go it alone, let the best firm win b) Hire 3rd party analytics firm to aggregate, analyze and share daily instructions c) b + ask leading tech firms (portal, sms, email, voice) to share data upon your approval d) other ideas? We'll be discussing this and other topics on out 7/18 4-5et zoom. Let me know if you'd like to join.

To the 380 Collection Leader Roundtable 7/18 zoom Attendees and anyone else that wants to join…

Collection Leaders, in the 6/20 roundtable, we reviewed your tech stack and a set of best-in-class vendors became clear. Want them to present to us at ACA so we can all ask them questions? … if not ACA, a zoom version?

Re Digital Collections, per all our Leader Roundtable digital chat... For those going from 'Good --> Better', ... Here are a 4-5 easy-button actions you can take immediately. #sbt #sms #digitalcollections Todd Jenkins #watercooler #prodigal #collectionsleaderroundtablekicksbutt Niroop Belgaumkar https://lnkd.in/ghAcVci6

Today's the day! ...you're fav day of the month! Our 8th collection leader roundtable, 4-5et. 335 have asked to join, 115 have accepted today's invite. Don't be left out, DM me to be added :) Today: Your tech stack - likes and dislikes. 47 companies shared their data, I will share anonymized data/themes. Headlines:  - On avg, you don't like your CRMs and your process to integrate with the DCS  - Strongest positive ratings come in for TCN, Prodigal and SBT  - A few interesting Qs re payment portals, 3rd party data, and email providers Chat soon! Drew A. Brad Bone Chris Speetzen Chris Schumacher Connie Connelly O'Brien Chris Repholz Dallas Munkus Indever Lal, MBA Jeff Freedman Jessica Hearn Shantanu Gangal Jeff Hazzard Jim Beck John Watson John Lewis John Kelan Josh Shirley Kendall Pinotti Justin Miller LaDonna Bohling Page Perkinson Ryan Spillman Pam Long Shawn Farris Tyler Powell Chris Cox Ethan Dukes Seth Deforest Justin Metacarpa Justin Parker Miller Magness Anand Joshi Brian Bowers Becky Raschke Daniel Floyd Gene Howell Gene Howell James Holder Jeff Mersmann Jeff Wolfe

Collection Leader Roundtable #8 on 6/20 4-5et Join 330 of your peers discuss their tech stack likes & needs. I do need your help - The link to the tech stack survey is in the comments. The more anonymous submissions the better! Like this or DM me your email and I'll add you to the invite. I've also added last month's digital collections maturity model in the comments #digitalcollections #ai #arm #collections #recovery Drew A. Brad Bone Chris Speetzen Chris Schumacher Connie Connelly O'Brien Chris Repholz Cooper Warren Dallas Munkus Indever Lal, MBA Jeff Freedman Jessica Hearn Shantanu Gangal Jeff Hazzard Jim Beck John Watson John Lewis John Kelan Josh Shirey Kendall Pinotti Justin Miller LaDonna Bohling Page Perkinson Ryan Spillman Pam Long Shawn Farris Tyler Powell Chris Cox Ethan Dukes Seth Deforest Justin Metacarpa Justin Parker Miller Magness Anand Joshi Brian Bowers Becky Raschke Daniel Floyd Gene Howell James Holder Jeff Mersmann Jeff Wolfe

Collection Leaders, Our 8th Roundtable is 6/20 4-5et. DM me your email to be added to the list with 320 other Leaders. As requested, the topic will be 'what is your tech stack - likes and dislikes?' To help make it a success, I need your help. While 27 other firms have completed it, we need more. It is anonymous and only takes 5 mins. #collections #bestinclass #roundtable #arm #recovery #creditrisk https://lnkd.in/eG2ATD6S

To the 330 Collections Leaders Roundtable folks, Check it out...Super actionable and impactful!

Collections Leaders, A big thanks to 310 of you that have, across 7 sessions, shared & learned w. each other w. a simple goal of moving forward faster, smarter. For context, in Oct., I posted how I went to Vegas, re-met the same (great) ppl, but learned little. Immediately, 40 of you agreed to form a true monthly zoom best practice forum (no selling). Since then, we’ve helped each other... - Hire and motivate agents - Steepen propensity and segmentation models - Crystalize digital roadmaps - Boost productivity … and have had 100s of laughs. If you are not on the list, DM me your email and I’ll add you. Next zoom is 6/20 4-5et. We will share results from the ‘what is your tech stack-likes/dislikes’ survey. Thanks to all! 💜 #arm #collections #recovery #rmai #crs #ai #transformation Pran Navanandan Justin Miller Connie Connelly O'Brien Shawn Farris John Kelan Chris Repholz Indever Lal, MBA Jessica Hearn Drew A. Page Perkinson Becky Raschke Marc Carter Gene Howell Joseph Westerfield LSSBB Joshua Allen Jim Beck Todd Jenkins Shantanu Gangal Sameer Maini Mike Kraeutle Brad Bone Chris Starkey Juan Rivas Andris Zingitis Justin Metacarpa Pam Long Anand Joshi Dallas Munkus