Ragy Thomas’ Post

Excited to share our expanded strategic partnership with Reddit, Inc. spanning both its Data API and Advertising API ecosystems, and thrilled to be the first official partner for its Advertising API. Our customers can now better integrate Reddit as a core pillar of their brand and marketing strategies, and Sprinklr is the only platform that enables enterprise brands to take a unified approach to managing every aspect of their brand on Reddit. Deep partnerships with social and digital channels help Sprinklr customers monitor and understand brand-relevant conversations, optimize brand content for maximum reach and engagement, and tailor advertising for maximum effectiveness and ROI. We are proud to be Reddit’s partner and look forward to continuing to drive value together for our customers.

I am thrilled to announce that Trac Pham is joining me as Co-CEO. Trac and I have been leading collaboratively for the past five months, and our partnership is built on a strong foundation of trust, mutual respect and complementary skill sets that benefit Sprinklr customers, partners, shareholders, and employees. Sprinklr is uniquely positioned to help our customers transform their businesses with AI. To achieve this, we must provide an innovative platform that delivers tangible value while staying focused on building out our operational capabilities. We are pleased to have Trac’s leadership to guide Sprinklr through this next phase of growth. Welcome, Trac. The best is yet to come.

Today, we announced Sprinklr’s Q1 FY25 results. Q1 total revenue was up 13% Y/Y and subscription revenue was up 12% Y/Y. Despite operating in a more challenging macro environment, we generated strong free cash flow of $36.2 million. We maintain conviction for our vision and what we are building. We’re innovating with new products and AI features, and we believe we have the right strategy and leaders in place. Learn more here:

Let us celebrate Miral Destinations for setting new standards for their guest experiences and emerging as a leader in the leisure and entertainment industry. Miral has increased operational efficiency, enhanced brand management, and informed decision-making using Sprinklr’s #UnifiedCXM platform to unify community management and marketing teams. Next up, it's adding omnichannel customer service operations to the mix with Sprinklr’s AI-powered #CCaaS solution for a truly unified platform.

Pleased to see Sprinklr as a Strong Performer in Forrester’s Conversational AI for Customer Service wave. Congratulations to our Sprinklrites who have worked hard to deliver leading customer service solutions and thank you to our valued customers for placing their trust in us. Together, we will continue to transform the customer experience through innovative AI technology.

Check out my Fast Company article on why experience is the new brand. Businesses need to unify their digital edge with #AI to evolve the #CustomerExperience. In today's competitive landscape, delivering exceptional experiences is crucial for building brand loyalty and staying ahead. Discover how leveraging AI can help you create personalized, seamless interactions that drive customer satisfaction and business success: https://lnkd.in/eUUUzzbq

Excited to share that Sprinklr has been recognized as a leader in Gartner's Magic Quadrant for Content Marketing Platforms. This achievement is a testament to the hard work and dedication of our Sprinklrites. We would like to extend our heartfelt gratitude to our customers for their unwavering support and partnership in helping us define leading innovation across the platform. Thank you for trusting us to deliver exceptional content marketing solutions.

Congratulations to all our CXUnifier Award winners! You are leading the way when it comes to transforming and unifying the front office. Thank you for partnering with Sprinklr to create radically different experiences for customers. St. Jude Children's Research Hospital - ALSAC, 3M, Microsoft, Careem, Jumia Group, Volkswagen do Brasil, Roche, Garmin, Ferrara, Deutsche Telekom

Last week, we had an amazing gathering in New Orleans for #CXUnifiers24. We were honored to welcome Sprinklr customers, partners, executives, and industry luminaries to explore the edge of #AI. After three days of stimulating conversations about the transformative and tangible opportunities to radically improve customer experiences and productivity, I walked away more energized than ever about what's to come.    A special thank you to our speakers for sharing your perspectives and insights as we continue to transform the front office: Alex Honnold, Allie K. Miller, Brandon Purcell, Shadman Zafar, Patrick Harris, Isabelle LAFONT, Peter Leukert, Monte Tomasino, Marta Fernandez Fernandez, John Gamberoni, Lorry Destainville, Don Bradford, Alena J., Brian Kraemer, Precious Bucher, Nicolas Chazaud, Xavier Gueroux, Kim Sanchez, Kristi Daraban, Joel Borellis, Kailynn Clark, Shannon Truax, Sanjay Vasdev, Fergus Bugg, CCXP, and Charles Gooch.    The best is yet to come. #UnifiedCXM