Point solutions are not the solution. A unified platform is. #UnifiedCXM
Sprinklr
Software Development
New York, NY 501,057 followers
Un-siloed teams. Happier customers.™
About us
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
- Website
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https://www.sprinklr.com/
External link for Sprinklr
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 2009
- Specialties
- Social Media Management, Customer Experience Management, and Enterprise Cloud Computing
Locations
Employees at Sprinklr
Updates
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Human connections are the ❤️ of a strong brand reputation. Sure, AI has its perks. But, nothing beats genuine interactions with your customers. On the CX-WISE podcast, Scott Monty joined host Nathan Bennett to share why a personal touch can have a far greater impact than any AI-driven chatbot. Listen to the full episode 🎧 https://lnkd.in/eMktS79Y #CXWISE #EmotionalIntelligence
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Facing challenges in maintaining quality and analyzing data in your contact center? Join our webinar on July 23 to discover how Sprinklr's AI streamlines processes and boosts performance. Register now: https://lnkd.in/eKdi-FTn
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Social should be 👏 social 👏 Check out these tips, courtesy of the LinkedIn team, to learn what it takes to drive meaningful conversations on the professional networking site. Have tips of your own? Drop them in the comments below! #contentstrategy #socialmedia
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Celebrating World Emoji Day every day! 🎉 At Sprinklr, our core values are at the heart of everything we do. Today, we’re sharing them with a fun twist! #WorldEmojiDay #SprinklrLife
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To our customers, thank you! ❤️ Because of you, Sprinklr Service has been recognized as a G2 Leader in 60+ badges 🥳 Now is the perfect time to start delivering exceptional customer experiences. Sign up for a 30-day trial of Sprinklr’s self-serve offerings and see the difference for yourself ➡️ https://lnkd.in/eyhYNTGD #UnifiedCXM #CustomerService
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🚆 All aboard! Deutsche Bahn, Germany's national railway, handles millions of passengers daily and receives up to a million inbound messages annually across Facebook, Instagram, LinkedIn, X, and YouTube. To stay on track, they needed a comprehensive solution to manage, respond to, and measure social conversations. Sprinklr Service pulled the right lever, unifying all their social channels onto one AI-powered platform. The result? A smooth ride to a 17% improvement in average case processing time in 2023. Read the story: https://lnkd.in/e-d3STnF #CustomerService #UnifiedCXM
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AI chatbots and virtual assistants are making customer support faster and easier on all digital channels ✨ Amitabh Misra, CTO at Sprinklr, shared his insights with CNBC-TV18 🔗 https://lnkd.in/eH6dBJTM
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Imagine a world where customer service feels deeply personal and incredibly smart 🧠 Through personal stories, Marija Skobe-Pilley, a CX thought leader, shares how blending empathy with AI-driven insights leads to enhanced experiences and loyalty. Read more 🔗 https://lnkd.in/eRnjTvRf #CustomerExperience #EmotionalIntelligence #AI
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This spring, we were delighted to have Amitabh Misra join Sprinklr as our new Chief Technology Officer (CTO)! Amitabh recently engaged in a Q&A session with Diane K. Adams, Sprinklr's Chief Culture & Talent Officer, discussing everything from impactful experiences to insights gained from his mother's entrepreneurial mindset. This conversation shed light on the factors that have shaped his perspective on technology and leadership. #SprinklrLife