Ragy Thomas’ Post

Feeling stuck in the AI race? Many organizations are striving to unify functions and eliminate silos in the customer experience. For you as a leader, this is a true test of resolve. Now is the time for brands, teams and individuals to have digital twins to help 👯 At #CXUnifiers24, we introduced Sprinklr Digital Twin: A disruptive technology that enables every front-office team to unlock radical productivity improvements and deliver human-like experiences at an unprecedented scale. Get a closer look by watching Sprinklr Founder & CEO Ragy Thomas's keynote address ➡️ http://ms.spr.ly/6048YqDc4 #UnifiedCXM

WPP and Sprinklr team up for AI-driven customer experience collaboration #AIcustomerexperience 🤝 Follow us on Discord 🔜: https://lnkd.in/gt823Zd3 _ ❇️ Summary: and Sprinklr have announced a global partnership to combine their expertise in marketing and technology for enhanced customer experience. The collaboration will utilize Sprinklr's AI-powered platform to transform WPP's ability to deliver personalized marketing, sales, and customer care strategies. The partnership aims to meet the growing demand for AI-driven customer insights and engagement, and provide clients with advanced solutions for delivering exceptional customer experiences. This collaboration reflects the increasing importance of AI technology in shaping modern marketing strategies. Hashtags: #chatGPT #AIinCX #WPPSprinklrPartnership

Feeling stuck in the AI race? Many organizations are striving to unify functions and eliminate silos in the customer experience. For you as a leader, this is a true test of resolve. Now is the time for brands, teams and individuals to have digital twins to help 👯 At #CXUnifiers24, we introduced Sprinklr Digital Twin: A disruptive technology that enables every front-office team to unlock radical productivity improvements and deliver human-like experiences at an unprecedented scale. Get a closer look by watching Sprinklr Founder & CEO Ragy Thomas's keynote address ➡️ https://lnkd.in/eFN7jiBU #UnifiedCXM

Definitely an informative and insightful event that will provide you and your organization a complete Unified CX platform that will assist you in your digital transformation journey and ultimately enhancing your Customers' experience! #sprinklr #customerexperience #digitalbusinesstransformation #customersatisfaction #cxm #gauteng #southafrica #johannesburg #socialemediamarketing #advertisingandmarketing

Product Launch !!! 🚀 “Connected Customer Conversations” where seamless integration meets global connection. Winn Connections Group is looking forward to inviting our #CXOConnections to join this exclusive product launch event in #SiliconValley powered by our partners LivePerson & #Spark. During this exclusive event, discover how LivePerson’s open platform effortlessly integrates with your tech stack and intelligently orchestrates your LLMs, bots, and agents across voice & messaging channels for a more personalized customer experience. Learn from LivePerson clients & partners while connecting with industry peers & sparking new ideas. What’s on the agenda?  Interactive workshops with LivePerson experts as they share insights on 💡Bringing Voice into the Digital Fold by delivering the best-of-breed omnichannel experience for your agents & customers 💡Understanding to Connect: Putting Conversational Intelligence to Work with the latest suite of conversation data & analytics tools to drive customer insights, cost savings & growth  💡Orchestrating the Customer Journey by leveraging the power of conversations and y our connected customer data starting with your own website & mobile apps 💡Meet you AI Agent with a hands-on laptops open workshop where you’ll learn to “onboard” your first AI agent using an LLM-powered assistant that can safely & intelligently route conversations to the right channel – human or bot – based on your customer’s own words. Hear the journey first hand of key customer speakers including: - Christopher M., GM Reservations Strategy – #DeltaAirlines - Casey Payne, Sr Director Care Technology Operations – #GoDaddy - Rajiv Vellodi, VP Global Customer Service – #Spotify - Leonardo Menezes, Engineering Manager – #Spotify - Josh Mueller, CMO & GM – #Avaya LivePerson Hosts –  - John Sabino, CEO - Joe Bradley, Chief Scientist & SVP Data Science & ML - Ruth Zive, CMO - Kevin Meeks, CCO - Nirali Amin, SVP Global Solutions & Success  - Linh Tran, VP Product - Matthew Smith, VP Analytics - Sean Pinegar, VP Product Strategy & Innovation - Kevin Wordon, Director Strategy & Solutions If you would like to hear more about this event, or LivePerson, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #DigitalTransformation #ConversationalAI #CX #AI

Concluding the week with heartfelt appreciation for the Everest Group team: Chunky Satija, Durga SaiSri Ambati and Rohit Khuttan on leading a lively discussion on the topic of Next-gen Capabilities to Drive CX. Moving from CRM to CX Platforms in Life Sciences is a journey, and Business & IT leaders must now use the occasion to establish and unify vendor evaluation criteria, focusing on whether their organizations prioritizes an open, adaptable platform approach or a daunting all-in-one solution running the risk of vendor lock-in. In the 15 years since Veeva introduced its groundbreaking CRM in the pharmaceutical industry, technology has undergone a monumental transformation. Our world has witnessed a significant shift, with the advent of Amazon Alexa, Facebook Messenger, Netflix, TikTok, Airbnb, Tinder, Instagram, Uber, ChatGPT, and even affordable LED light bulbs. These technological advancements have fundamentally reshaped our lives, impacting how we engage socially, perceive the world, and contextualize the information we receive on a daily basis. The world has changed, and so have people's expectations. The digital landscape has shifted the game, and it's no longer just about creating a nice email campaign - it's about crafting an immersive, personalized, multi-sensory experience that engages Customers across all touchpoints. User experience is now the ultimate king, and businesses that embrace this shift and put UX/CX first are the ones that will thrive in the digital age. The big question remains: Do we want a platform that can grow and adapt with us, or a one-size-fits-all solution that may not meet our evolving needs? Feel free to watch the recording here: https://lnkd.in/dqWiHa7p #EverestGroup #CRM #crmsolutions #pharmaceuticals #PEAKMatrix 

Sprinklr Partner Update: Tech Mahindra 🤝 Sprinklr With our combined strength and a shared goal this partnership will fundamentally transform front office applications including contact centers of many global large enterprises using Sprinklr AI+. Learn more about our partnership. Thank you Mayank Choudhary Arun Aluguri Taranvir Jouhal Saaket Arora Surya Saraf Priyalal Sau for your partnership. #sprinklr #techmahindra #customerengagement #ai #cxm #contactcenter #customerexperience

Today marks an important milestone in my career. Excited to share that I’m joining VistaXM, an innovator in AI enabled CX-as-a-service, as Chief Product & Technology Officer. VistaXM is revolutionizing how firms compete with an elevated Customer Experience, to drive business growth for themselves and their customers. 93% of mid-market firms invest in CX as a key driver of business growth. Yet, 75% of these firms take no action on the business insights derived from these CX investments. The result? Stagnating growth, low customer retention/high churn and an inability to rapidly expand into new customer segments. A $20B market problem waiting to be solved in what is known as the ‘last mile’ of customer experience. However, the solution requires a unique mix of human expertise, an industry leading CX methodology, a capital efficient business model and the power of AI to rapidly scale across a wide range of industry clusters. A solution that VistaXM is pioneering specifically to match the economics of mid-market. Our team is focused initially on the deeply underserved industrial manufacturing & distribution segment. Our mission is clear - we’re bringing a best-of-breed, full stack CX-as-a-service solution to firms that do not have the capability to build a turnkey customer experience program by themselves. We aim to serve B2B customers that see the importance of CX and AI-enabled-Services as a differentiator in their OEM-supplier ecosystems. And we will help them lead mid-market into a new era of double digit growth and profitability. I’m deeply grateful to our mentors, advisors, design partners and investors for their support and guidance, as we embark on this journey. I’m equally excited to partner with my long time friend and colleague, the incredibly talented Erik Vogel who leads VistaXM as CEO. I invite you to follow us at VistaXM and help reimagine a new future with customer experience at its center. Lets go! #CX #customerexperience #AI #midmarket

Did you know 71% of companies are investing in chatbots? (Source- Forrester) Despite such a good adoption rate, only 16% of US adults often use chatbots to get help from a company. Wondering why? Check out what David Truog, VP, Principal Analyst Forrester, has to say about it! #chatbots #UserExperience #CustomerSatisfaction #Forrester 

I love press releases because they are like snapshots of things in business life, that help you to remember the journey that brought you to where you are. I remember the initial discussions with the amazing Contact Center experts from #techmahindra 2 years ago who were wondering if we, at Sprinklr, were crazy to think we could deliver in CCaaS. We progressively convinced a few people, then a few more, then a first customer, then some executives, then some more customers, then building a strategic relationship, and here we are together today! Indeed Sravan Maram, Mayank Choudhary Vikram Nair and team, we're shaping a new era of #cx  with #AI at the core ! 🚀🚀