Eckoh’s Post

🚨 Is your organization truly secure and compliant? It might seem easy to assume, but ensuring robust security measures is crucial. Delve into our comprehensive guide for a detailed overview. https://buff.ly/4ejQbHD

Does your organization employ home-working contact center agents? New first-party research from @Eckoh shows that 53% of consumers say they are uncomfortable sharing their payment information or personal data with contact center agents working from home. 76% of consumers are demanding that organizations with WFH agents have the right security measures and technology in place to protect their sensitive personal and payment data. If so, are you confident enough to tell your customers? Read more about consumer sentiment towards home working agents and how you can react, in our brand-new research report, ‘Hitting Home: How Secure is the Home Contact Center?’. https://buff.ly/3RSk2gH

✨📣 Blog Spotlight This blog written by Account Executive, Jesus Torres, sheds light on the limitations of encrypted PIN pads in card-not-present transactions, posing a potential risk to healthcare settings. Explore further insights on this subject by reading the blog at https://buff.ly/4bureGN

🛡️ 📲 Outstanding security is about far more than tick-box compliance. With #CallGuard, Eckoh handles card processing for you – so you can focus better on delivering great call experiences for customers and agents. ⤵️ 🗓️ Schedule a demo -> https://buff.ly/3KOvAxn 📹 Learn more -> https://buff.ly/3VYnLLZ

👍 Deliver seamless #omnichannel solutions for all digital touch points — securely. Learn more about Eckoh's secure engagement suite. https://buff.ly/3Ue1d9s

How comfortable are you in telling customers that your contact center agents are working from home? Do you have the right technology in place to secure customers’ payment and personal data when being processed by your WFH agents? Remote and hybrid working arrangements support contact center agents to work flexibly and help organizations with staff retention and reduced recruitment costs. But if you aren’t confident with being open and honest about how secure this is for your customers, then it’s time to wake up and smell the coffee. Take a look at Eckoh’s new first-party research, ‘Hitting Home: How Secure is the Home Contact Center?’ to learn more about how consumers feel, how they are prepared to act, and what you can do about it. https://lnkd.in/evCybJJi

We're thrilled to share our recent volunteer experience at The Hospice of St Francis, Berkhamsted!   Our team had the opportunity to lend a hand by updating and refreshing the woodwork in their beautiful garden. With stunning weather and the serene environment, it was a day well spent. ☀️🪴   Check out this wonderful video showcasing our day.

🛡️ Do More with #Eckoh 👀 Discover how #Eckoh safeguards customer data, minimizes business risks, and achieves PCI DSS compliance by streamlining Card-not-Present transactions. Learn more here: https://buff.ly/4b56Eg0 💡 Visit our website to learn more about our products: https://buff.ly/3Ue1d9s

🦾 CallGuard delivers patented, market-leading security, powering you to PCI DSS 4.0 compliance and beyond. It’s a fast and sustainable way to reduce fraud risk and protect your customers' card data. 📹 Get the full scoop on how #CallGuard works https://buff.ly/4crFQrd

💳 📲 Today, brands must work harder to win sales, positive reviews and loyalty through great contact center service – as well as being ready to take secure payments when people are in the mood to buy. Customers expect speed and convenience at all times, on whichever contact channels suit them. No matter what industry, transform your contact center with #Eckoh. Learn more about what we do by visiting eckoh.com #PaymentSecurity #DataSecurity #Eckoh #saas #customerexperience #customerengagement #ccaas #securepaymentsolutions #cxstrategy #contactcenter #cx #cxstrategy #contactcentersecurity #engagementsecurity