What’s one secret to building one of the fastest-growing companies in America? Compassion. It's not the first concept that you might associate with building a tech company. But it's a big part of this story in VermontBiz Magazine and Fluency's. Why? Because all the "tangibles" of our growth story -- our technology, our award-winning customer service, our 99% retention rate -- are all byproducts of having built the best team imaginable. And that team was built with compassion and empathy. In the article, Eric tells the story about how we gave bonuses at the end of a difficult year where we were otherwise strapped for cash -- one of countless decisions founders need to make. That decision may have impacted our wallets, our staffing plans, and other priorities. But it was never up for debate. Our people came first. Together, we aim to prove that if you do what’s right for your people and your customers - even where what’s right is difficult or seemingly impossible… success will follow. After all, all companies will have turbulence. In the early years, that turbulence can feel more like a roller coaster. If your team trusts that leadership is operating with their interest at heart, they can focus on doing their best work. And they’ll tell their most talented friends that having a well-paying job doesn’t have to mean sacrificing self outside of the office. Having not been part of the interview process for this article, I had the joy of reading it cold when my neighbor came running over to give me his copy. “It’s you!” he said. But it's really the team. I’m grateful to VT Business Magazine for this profile, and highlighting the people side of our culture.
Additionally, when does the new album drop??
Looking like the sickest post rock band I'd find on spotify 10/10
Well-said, Brian! It's rare to work for leaders that not only say they put their people first, but actually do. You, Eric, Mike and Scotty are true examples of what it means to "walk the walk." Grateful to be part of the Fluency journey/story!
proud of you guys. seriously. lmk when you need a curmudgeon lol
What an album cover Scott Gale Mike Lane
Bruuuuh 🚀🚀
Compassion or swagggggggg
This is very refreshing to see/hear how leadership understands the importance of motivating their ppl for success in addition to the BeeGees album cover 👏💪
Congrats yall deserve all the attention! 🚀
CRO / Founder at Fluency, Inc. (2023 Inc. #200, Deloitte Fast #76)
1moArticle now available, digitally. https://vermontbiz.com/news/2024/may/19/progressive-technology-added-bit-soul-fluency-inc