System Administrator

💻 Position: Systems Administrator

🌍 Location: Remote - client site visits when needed - MUST be based in Tampa, FL

💵 Salary: $55,000 - $72,000

💼 Industry: IT Managed Services

⭐ Job Type: Full time, permanent position

Join a dynamic team as a Systems Administrator and be at the forefront of providing top-notch technical assistance to clients. This role is pivotal in ensuring the seamless daily operations of through both desk-side and remote support.

Responsibilities: As a vital member of an expanding team, you will take on a variety of engaging responsibilities, including but not limited to:

Key Duties:

• Deliver exceptional customer service and technical support to resolve user issues efficiently.
• Utilize phone, email, chat, and remote management tools to troubleshoot and resolve tickets.
• Configure, test, install, and maintain servers, firewalls, workstations, and peripheral equipment.
• Install software, patches, and updates on servers, workstations, and network devices.
• Act as an escalation point for Tier 1 issues and mentor junior engineers in troubleshooting techniques.
• Provide on-site technical support as needed.
• Lead the design, planning, and implementation of technology projects.
• Assess business impact of requests, gather necessary information, and escalate when required.
• Analyze support needs, modify systems based on customer requests, and implement solutions.
• Communicate technical concepts clearly to non-technical users.
• Document internal and customer knowledge accurately and promptly.

Qualifications and Requirements:

• 3+ years of experience troubleshooting server and network issues.
• 3+ years of experience supporting physical and virtual server and network hardware/software.
• Proficient in Active Directory, Exchange, M365, and Azure AD.
• Strong knowledge of security technologies, best practices, and vulnerability remediation.
• Experience with network management, including routers, switches, access points, and firewalls.
• Excellent troubleshooting and problem-solving skills (IP routing/network experience preferred).
• Exceptional communication skills, both written and verbal.
• Highly organized with the ability to prioritize tasks and work independently.
• An associate or bachelor’s degree in Computer Science or a related field is a plus.
• IT Certifications (CCNA, MCSA/E, Azure, MS365) are highly desired.
• MSP experience is highly desired.

If you’re passionate about technology and eager to make a significant impact, we want to hear from you! Apply now and take the next step in your career.