Demonstrated skills in data analysis and presentation.
Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis.
Organizational skills in priority setting, following through on assigned tasks, and adhering to deadlines.
Interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel.
Skill in working with complex organizations to comply with regulatory requirements.
Ability to function effectively in an interdisciplinary team that includes physicians, nurses, other healthcare personnel and administrative staff.
Ability to work independently with minimal supervision.
Ability to define goals in an objectively and measurable fashion.
Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.
Ability to develop, implement, and evaluate methods and systems to improve efficiency.
Ability to communicate effectively
Strong project management skills with the proven ability to deliver agreed objectives with timeframes, including experience in project outcome reporting utilizing industry standards.
Experience in leading, facilitating, and implementing new programs and/or projects.
Highly Desired
Experience serving as internal consultant for clinic leaders using data to analyze and assess needs, identify solutions and drive decision-making around patient experience
Experience conducting focus groups, interviews, and field study to assess patient experience and opportunities for improvement of patient experience metrics.
Experience identifying opportunities for improvement of Patient Experience and collaborate with key stakeholders to perform due-diligence on opportunities for improvement.
Experience synthesizing data and research about best practices to apply to patient experience design.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Hospitals and Health Care
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