Regional Director of Operations

Job Description

Title: Regional Director of Operations, West PET Division

Reports to: Senior Director of Operations PET Division

Location: Phoenix remote with travel to client sites throughout Western U.S.

What you will do as the Regional Director of Operations PET Division:

FUNCTION:

The Regional Director of Operations is responsible for the smooth and efficient site preparation, commencement, and ongoing operations at each of cardiac PET, PET/CT and SPECT customers, whether such customers are serviced by mobile or fixed equipment, including imaging assets and generator supply. Such responsibilities will require the Regional Director of Operations to be responsible for addressing or supporting any ongoing client issues, including but not limited to: equipment installation and calibration, coordination and management of clinical training for staff and client physicians, vendor management relating to services, technical issues relating to equipment or isotope supply, client radiation program management and accreditation, client upgrade requests for equipment and software, client staff coverage, facility relocations, and equipment installations. The employee must work in collaboration with upper management as well as the Clinical Account Managers in ensuring the objectives of patient care, personnel and equipment management, remote hub acquisitions, customer facility build-outs, equipment procurement, licensing, permitting, credentialing, quality assurance, in-service education, customer satisfaction and radiation safety are met.

RESPONSIBILITIES:

• Work under the Senior Director of Operations on new Customer Clinical/Technical startups.
• Directly interface with the customer, administrators, physicians, nuclear medicine technologists, nurses, equipment providers, physicists, as well as sales and management, to ensure the most efficient startup process.
• Work to ensure each clinical startup is working at smooth operations of the Cardiac PET system from a technologist level and to maintain technologist competence in the future.
• Procure equipment when needed.
• Management of customer site preparation necessary to facilitate equipment installation.
• Equipment management includes overseeing and scheduling of equipment installations by the OEM or third-party vendor, interfacing with OEM and third-party manager and field service engineers and recommending equipment upgrades.
• Ensure client personnel follow ALARA principles.
• Work directly with Clinical Account Managers and Project Managers.
• Ensure on-going operations of the Cardiac PET laboratory run efficiently and all staff are comfortable with all processes.
• Assist in ensuring the objectives of patient care, personnel and equipment management, quality assurance, in-service education, new client start-up, customer satisfaction and radiation safety are met.
• Provide routine updates on progress and issues to the customer, management, and operations personnel. Such updates shall be available weekly, monthly, and as requested.
• Ensure on-going training for clinical and technical advancements and/or for new client employees is conducted.
• Routinely visit client facilities to ensure technologist and physician overall satisfaction.
• Maintain business and patient confidentiality.
• Diligently apply the Company Objectives of “Best Appropriate Patient Care”.
• Perform other duties as assigned.

QUALIFICATIONS:

• Must have an associate degree in Nuclear Medicine, bachelor’s preferred.
• Must be board certified by the NMTCB and/or AART.
• Must have a minimum of four years of experience in Nuclear Cardiology/PET management.
• Must have demonstrated creativity in improving work routines and in completing assigned projects.
• Must possess expert communication, human relations, organizational, and clinical/technical Nuclear Cardiac training skills to work effectively and compatibly to complete all tasks required.
• Must possess the professionalism and poise to deal with conflict and emergencies and the ability to deal with change as it occurs.
• Willingness to travel to sites to meet new customers, understand the scope of each project, and effectively oversee all clinical and technical aspects of each.