Assist in creating and updating technical documentation for IT processes, procedures, and systems.
Organize and maintain documentation repositories for easy access by team members.
Security Awareness Training:
Collaborate with the IT team to develop and deliver security awareness training materials to educate employees on cybersecurity best practices.
Assist in planning and conducting security awareness campaigns, including phishing simulations and training sessions.
Packaging and Deployment:
Support the packaging and deployment of software applications, updates, and patches across the organization.
Assist in testing and troubleshooting deployment scripts and packages.
Learn Azure Entra:
Gain exposure to Azure Entra, our internal IT management platform, and assist in performing various roles such as user provisioning, access control, and resource management.
Collaborate with team members to streamline processes and optimize workflows within Azure Entra.
PowerShell Scripting for Automation:
Learn and apply PowerShell scripting for automating repetitive tasks and streamlining IT operations.
Assist in developing PowerShell scripts for tasks such as user account management, system monitoring, and log analysis.
Overall Will Learn About IT Service Management (ITSM)
Participate in structured learning sessions to understand the fundamentals of IT Service Management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library).
Assist in analyzing ITSM-related documentation, including policies, procedures, and workflows, to gain insights into best practices and industry standards.
Engage in discussions and workshops to explore the role of ITSM in optimizing IT service delivery, improving efficiency, and enhancing customer satisfaction.
Collaborate with team members to identify opportunities for applying ITSM concepts and methodologies to enhance IT operations and support services
Requirements
Educational Background
Current Enrollment: Enrolled in a degree program related to Information Technology, Computer Science, or a related field.
Academic Standing: Good academic record 3.0
Technical Skills
Operating Systems: Basic understanding of Windows, Linux, and possibly macOS operating systems.
Networking: Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN.
Scripting: Familiarity with scripting languages like Python, Bash, or PowerShell.
Virtualization: Understanding of virtualization technologies like VMware, Hyper-V, or Docker.
Security: Basic knowledge of cybersecurity principles and best practices.
System Monitoring: Familiarity with system monitoring tools and techniques.
Soft Skills
Problem-Solving: Strong analytical and troubleshooting skills.
Communication: Good verbal and written communication skills to interact with team members and potentially end-users.
Teamwork: Ability to work effectively as part of a team.
Adaptability: Willingness to learn and adapt to new technologies and methodologies.
Seniority level
Internship
Employment type
Part-time
Job function
Information Technology
Industries
Engineering Services
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