“Neil is an entrepreneurial leader and strategist with a passion for improving the customer experience. He excels in spotting and grooming talented teams that deliver creative and rapid solutions that provide immediate value. Neil excels in identifying digital growth opportunities for the business and executing strategies and platforms that enable organizations to realize value from those opportunities by leveraging cutting edge innovative solutions. I had the pleasure of working with Neil while he was at USF Health where he and his teams created digital learning solutions for clients that ranged from corporate training to using AI based chat bots to enable students to learn how to make complex healthcare decisions in a virtual learning environment that led to significant improvement in learning outcomes. I have watched him grow from there into a wonderful leader of transformational digital initiatives in his role as Chief Digital Officer first at Thomas Jefferson University and then at Common Spirit Health where he has grown and led digital teams that have delivered world-class solutions that have won him and his team national and international recognition. Neil is a recognized thought leader in how to deliver exceptional transformative digital experiences to customers no matter what the industry. He is someone that I have come to rely on for advice and thought partnership, I always come away energized with new ways of thinking about solutions after our conversations. In Neil, organizations that want to realize transformational digital business ambitions, will find an exceptional leader.”
Philadelphia, Pennsylvania, United States
Contact Info
14K followers
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Activity
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Happy Birthday America. Thanks Smokey Robinson for making it more special at the US Capital
Happy Birthday America. Thanks Smokey Robinson for making it more special at the US Capital
Liked by Neil Gomes
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MyPOV: great catching up with Dr. Janet Sherlock from Ralph Lauren Here for Constellation Research, Inc. Exec Network event #BT150
MyPOV: great catching up with Dr. Janet Sherlock from Ralph Lauren Here for Constellation Research, Inc. Exec Network event #BT150
Liked by Neil Gomes
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🔥Day 3 at AHIP - front and center with "The Promise of AI in Health Care" Kicking things off with Neil Gomes David Rhew, M.D. Miriam Vogel and…
🔥Day 3 at AHIP - front and center with "The Promise of AI in Health Care" Kicking things off with Neil Gomes David Rhew, M.D. Miriam Vogel and…
Liked by Neil Gomes
Experience & Education
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AmeriHealth Caritas
View Neil’s full experience
See their title, tenure and more.
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Licenses & Certifications
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Business Writing
Brainbench
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Computer Fundamentals (Win 95/98) [Master Certification]
Brainbench
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Editing and Proofing
Brainbench
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English Vocabulary [Master Certification]
Brainbench
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GRE (Graduate Record Examinations)
Educational Testing Service (ETS)
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International English Language Testing System (IELTS)
IELTS
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Mastering Microsoft Project 2003 (incl. Project Server 2003)
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Programmer/ Analyst Aptitude
Brainbench
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Project Management
Brainbench
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SharePoint 2007 Administration
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Spelling (U.S.) [Master Certification]
Brainbench
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Technical Writing
Brainbench
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TOEFL
Educational Testing Service (ETS)
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Training Delivery and Evaluation
Brainbench
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Written English
Brainbench
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WWW Concepts
Brainbench
Volunteer Experience
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Hackathon Mentor
Yale University
- Present 7 years 7 months
Science and Technology
Served as a mentor for the 2017 Yale Health Hackathon: http://www.yalehackhealth.org
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Health Apps Judge at PennApps Hackathon
University of Pennsylvania
- Present 9 years 11 months
Science and Technology
Selected as a judge for the PennApps hackathon. Assessed healthcare apps.
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Health Policy and Innovation Mentor
University of Delaware
- Present 9 years 4 months
Science and Technology
Served as a mentor to students at the 2015 Healthcare Hackathon at the University of Delaware.
Publications
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Deliver Insights, Not Information: The Power of Data Visualization to Improve Care Delivery and Patient Experience
Springer, International Conference on Human Interaction and Emerging Technologies
Would you prefer a 20-page report with columns and rows, or would you rather see that information in a simple pie or bar chart? Data presented in a visually simple format is easy to comprehend. From the giant screens that display your favorite coffee to the information on your phone screens, we all interact with visual information. Our lives today are filled with technology and data, and visualized data is an integrated component of the technologies we interact with. Although most industries…
Would you prefer a 20-page report with columns and rows, or would you rather see that information in a simple pie or bar chart? Data presented in a visually simple format is easy to comprehend. From the giant screens that display your favorite coffee to the information on your phone screens, we all interact with visual information. Our lives today are filled with technology and data, and visualized data is an integrated component of the technologies we interact with. Although most industries have adopted data visualization for several decades, it was only the past decade that saw healthcare starting to use it to communicate information to patients. Leveraging data visualization helps us to deliver clinical insights and help with critical decision making in a quicker and more accurate manner. Healthcare undoubtedly benefits from leveraging these tools to identify trends and opportunities to optimize systems thereby improving the quality of care.
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Your Voice Assistant Will See You Now: Reducing Complexity in Human and Artificial System Collaboration Using Voice as an Operating System
Springer, International Conference on Intelligent Human Systems Integration
There is something about smart artificial systems that fascinates us. In recent decades we have seen researchers, technology experts, large technology companies and governments across the world investing significant time in getting artificial systems to be smarter, more interactive and easier to communicate with. Smart assistants are slowly becoming an integral part of our lives, but they are far from perfect. There are many concerns and questions that must be addressed about these assistants…
There is something about smart artificial systems that fascinates us. In recent decades we have seen researchers, technology experts, large technology companies and governments across the world investing significant time in getting artificial systems to be smarter, more interactive and easier to communicate with. Smart assistants are slowly becoming an integral part of our lives, but they are far from perfect. There are many concerns and questions that must be addressed about these assistants. How can we create the ideal version of this partnership? How can we break the barriers to communication with these systems? This paper will highlight how companies are addressing the issues with artificial systems by designing systems that are safer, more accurate and trustworthy.
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The Effects of Virtual Reality Learning Environments on Improving the Retention, Comprehension, and Motivation of Medical School Students
Springer, International Conference on Human Interaction and Emerging Technologies
As Virtual Reality (VR) technologies have become affordable, portable, and realistic, the use of VR for education is becoming a reality. However, while VR environments are novel and interesting, this project studies if learning medical concepts in a VR environment truly improves the retention, comprehension, and motivation of medical school students. This paper presents the key results of a literature review of the current corpus of studies on these topics. The review revealed a modest number…
As Virtual Reality (VR) technologies have become affordable, portable, and realistic, the use of VR for education is becoming a reality. However, while VR environments are novel and interesting, this project studies if learning medical concepts in a VR environment truly improves the retention, comprehension, and motivation of medical school students. This paper presents the key results of a literature review of the current corpus of studies on these topics. The review revealed a modest number of peer-reviewed studies that assessed the retention, comprehension, and motivation of adult learners using VR in medical education. However, these studies presented several insights summarized in this paper. Additional research needs to be done on this topic to prove the efficacy and validity of this new medium for medical training and instruction. This paper also presents avenues for future research and describes a study that the researchers plan to conduct following this literature review.
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Applying Human-Centered Design and Human-Machine Integration Techniques to Solve Key Healthcare Problems
Springer, International Conference on Human Systems Engineering and Design: Future Trends and Applications
While healthcare has been behind in applying human-centered design (HCD) principles to enhance service, the use of human-machine systems integration techniques in concert with HCD principles is even rarer. This paper describes the value any organization or team can derive at the confluence of these two techniques, especially in an era of Artificial and Augmented Intelligence (AI) and Machine Learning (ML), and outlines the unique model used by Thomas Jefferson University and Jefferson Health’s…
While healthcare has been behind in applying human-centered design (HCD) principles to enhance service, the use of human-machine systems integration techniques in concert with HCD principles is even rarer. This paper describes the value any organization or team can derive at the confluence of these two techniques, especially in an era of Artificial and Augmented Intelligence (AI) and Machine Learning (ML), and outlines the unique model used by Thomas Jefferson University and Jefferson Health’s DICE (Digital Innovation & Consumer Experience) Group, that applies HCD thinking and human-machine integration to solve critical healthcare problems that need solving for the industry to evolve into one that is more focused on the patient and the patient experience and one that also leverages modern digital technologies such as AI, ML and the Internet of Things (IoT).
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Designing a Cognitive Concierge Service for Hospitals
Springer International Publishing AG 2018
This paper and associated talk is based on our experience at Jefferson Health implementing a cognitive patient concierge system. In this paper and presentation we describe: how the environmental constraints in a typical hospital (e.g., network security and privacy considerations) affect the design, how to use current speech recognition technologies to deliver acceptable levels of cognitive accuracy, how to connect various sensors and get their data correlated with speech input, how to interface…
This paper and associated talk is based on our experience at Jefferson Health implementing a cognitive patient concierge system. In this paper and presentation we describe: how the environmental constraints in a typical hospital (e.g., network security and privacy considerations) affect the design, how to use current speech recognition technologies to deliver acceptable levels of cognitive accuracy, how to connect various sensors and get their data correlated with speech input, how to interface with the hospitals’ information systems and building automation systems (e.g., to control HVAC systems), and how to design for solution enhancement and maintenance. We also illustrate other human factors for placement of microphones, speakers and controls in patient rooms for both ergonomic and hygienic reasons.
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Catalysts for Change: A Conversation with America's First CTO
Healthcare Transformation
A decade ago, the words “hi-tech” and “government” used in a single sentence may have been the perfect image of an oxymoron. Not anymore. Not since Aneesh Chopra was appointed by President Barack Obama as the first chief technology officer of the United States.
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The Effects of Time-Compressed Audio and Verbal Redundancy on Learner Performance and Satisfaction
Computers in Human Behavior
Abstract: Digital audio is becoming increasingly popular in higher education with faculty digitally recording and broadcasting lectures for students to learn-on-demand. Students have discovered accelerated playback features in popular computer software and use it to reduce the amount of time spent listening to audio-enhanced instruction. In the current study, 183 undergraduates were randomly assigned to one of three audio-enhanced multimedia presentations that were recorded at three speeds…
Abstract: Digital audio is becoming increasingly popular in higher education with faculty digitally recording and broadcasting lectures for students to learn-on-demand. Students have discovered accelerated playback features in popular computer software and use it to reduce the amount of time spent listening to audio-enhanced instruction. In the current study, 183 undergraduates were randomly assigned to one of three audio-enhanced multimedia presentations that were recorded at three speeds (1.0, 1.4, and 1.8). Results show no significant difference on performance across treatments and a significant difference on satisfaction in favor of 1.4 times the normal audio speed. The results also indicate statistical differences in favor of verbal redundancy, in which the same verbal information was presented on both an auditory and visual channel.
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Perceptions of Faculty Development Programs: Further Inquiry into Technology Use
Association for the Advancement of Computing in Education (AACE), San Diego, CA
Faculty development programs promoting the use of instructional technology vary tremendously across institutions in Florida and possibly nationwide, employing different instructional strategies and experiencing varying results. This study is a preliminary inquiry into the use of instructional technology and the utilization of supportive resources at higher-education institutions in Florida. This unique study also examines faculty opinions and best practices on the use of instructional…
Faculty development programs promoting the use of instructional technology vary tremendously across institutions in Florida and possibly nationwide, employing different instructional strategies and experiencing varying results. This study is a preliminary inquiry into the use of instructional technology and the utilization of supportive resources at higher-education institutions in Florida. This unique study also examines faculty opinions and best practices on the use of instructional technology.
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Facilitating faculty development through mentorship: From traditional to technology-enhanced teaching
Information Age Publishing
Book chapter in F. Kochan & J. Pascarelli (Eds.), Creating successful telementoring programs (pp. 123-144)
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Patents
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Telehealth Systems
Issued US US 2020/0066414 A1
The system comprises a control module, wherein a medical professional connects to a patient to initiate a telehealth appointment. In certain embodiments, the system comprises a control module accessible to a medical professional, software or an app loaded on the control module and on a second user ( patient ) device. By running the software or app on both devices, the medical professional and the patient can
initiate a connection between the two devices.Other inventors -
Honors & Awards
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Digital Healthcare Innovator of the Year 2020
The Millenium Alliance
Received this award for my contributions to digital transformation in healthcare during the COVID Pandemic in 2020.
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CIO 100 Global Award 2021
IDG Publications
The CIO 100 celebrates 100 IT organizations for driving digital business growth through technology innovation. Received this international organizational award for helping CommonSpirit Health to shift to virtual health visits during the COVID pandemic. Together, we were able to get to 1.5 million virtual visits in the span of a year.
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2017 International Davey Award for DICE Group - Silver Award for Web UX and Visual Appeal
Davey Awards - The Academy of Interactive and Visual Arts
The Davey Awards is an international creative award focused exclusively on honoring outstanding creative work from the best small agencies worldwide. The 13th Annual Davey Awards received nearly 4,000 entries from ad agencies, interactive agencies, production firms, in-house creative professionals, graphic designers, design firms and public relations firms.
David defeated the mighty Goliath with a big idea and a little rock. That is the sort of thing small agencies do every day. The…The Davey Awards is an international creative award focused exclusively on honoring outstanding creative work from the best small agencies worldwide. The 13th Annual Davey Awards received nearly 4,000 entries from ad agencies, interactive agencies, production firms, in-house creative professionals, graphic designers, design firms and public relations firms.
David defeated the mighty Goliath with a big idea and a little rock. That is the sort of thing small agencies do every day. The Davey Awards honors the achievement of the “Creative David’s” where strength comes from ideas, intelligence and out -of-the-box thinking, not a “Giant’s” bankroll. Great work is about fresh ideas and exceptional execution, not the biggest budgets. The Davey levels the playing field so entrants compete with only their peers and can win the recognition they deserve. -
2017 Business Transformation 150 Global Award
Constellation Research
Constellation's Business Transformation 150 (BT-150) is an elite list that recognizes the top global executives leading business transformation efforts in their organizations. Nominations from peers, technology vendors, industry influencers, and analysts power this listing. Profile Link: https://www.constellationr.com/users/neil-gomes
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2016 Ventana Research Overall Business Leadership Award
Ventana Research
The 2016 Leadership Awards bring forward the leaders and pioneers who have contributed to their organizations’ successes. These practitioners realize that successful business technology efforts requires a team effort guided by leadership, and our awards will bring industry attention to those that have committed their resources to this critical undertaking.
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CIO 100 Global Award 2016
CIO Magazine - IDG Publications
For nearly three decades, the CIO 100 Awards have celebrated the innovative use of technology to deliver genuine business value. Recipients of 2016's CIO 100 Award were selected through a three-step process. First, companies filled out an online application form detailing their innovative IT and business initiatives. Next, a team of external judges (many of them former CIOs) reviewed the applications in depth, looking for leading-edge IT practices and measurable results. Finally, CIO editors…
For nearly three decades, the CIO 100 Awards have celebrated the innovative use of technology to deliver genuine business value. Recipients of 2016's CIO 100 Award were selected through a three-step process. First, companies filled out an online application form detailing their innovative IT and business initiatives. Next, a team of external judges (many of them former CIOs) reviewed the applications in depth, looking for leading-edge IT practices and measurable results. Finally, CIO editors reviewed the judges’ recommendations and selected the final 100.
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Jefferson Leadership Academy
Thomas Jefferson University and Jefferson Health
Graduated from the 2nd cohort of the Jefferson Leadership Academy.
The Jefferson Leadership Academy is an intensive 10-month program (participants attend 12-full day sessions) to develop senior administrative and faculty leaders who will work collaboratively to drive Jefferson’s business strategy and organizational transformation. Facilitated by a Wharton faculty member, modules are taught by internal executives as well as national thought leaders, and include both onsite and offsite…Graduated from the 2nd cohort of the Jefferson Leadership Academy.
The Jefferson Leadership Academy is an intensive 10-month program (participants attend 12-full day sessions) to develop senior administrative and faculty leaders who will work collaboratively to drive Jefferson’s business strategy and organizational transformation. Facilitated by a Wharton faculty member, modules are taught by internal executives as well as national thought leaders, and include both onsite and offsite learning. Participants lead a project they identify with their sponsor, and receive 6 months of executive coaching. -
Top of the KLASS
Thomas Jefferson University and Jefferson Health
Recognition for being among an elite group of employees who worked together to make an impact in helping to achieve Jefferson’s Blueprint for Strategic Action (BSA). Worked with a team that enabled the development of the proposal for $14M in funding for an Integrative Medicine practice with a PET-MRI at Jefferson. Bernie Marcus, co-founder of Home Depot made the investment that led to the development of the Brind-Marcus Center for Integrative Medicine at Jefferson.
See:…Recognition for being among an elite group of employees who worked together to make an impact in helping to achieve Jefferson’s Blueprint for Strategic Action (BSA). Worked with a team that enabled the development of the proposal for $14M in funding for an Integrative Medicine practice with a PET-MRI at Jefferson. Bernie Marcus, co-founder of Home Depot made the investment that led to the development of the Brind-Marcus Center for Integrative Medicine at Jefferson.
See: http://hospitals.jefferson.edu/news/2015/02/jefferson-receives-marcus-foundation-grant-to-support-integrative-medicine/ -
Future Edge 50 Award
IDG Publications
The FutureEdge 50 Awards recognize organizations pushing the edge with new technologies to advance their business for the future. Received this international organizational award for helping CommonSpirit Health to shift to virtual health visits during the COVID pandemic. Together, we were able to get to 1.5 million virtual visits in the span of a year.
Languages
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English
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Hindi
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Konkani
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French
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Organizations
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Beta Gamma Sigma
Member
- PresentInducted into the Beta Gamma Sigma Honor Society at IE Business School for being in the Top 5 High Performers for the IE Brown Executive MBA Program.
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Phi Kappa Phi
Member
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American Mensa
Member
- Present
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This morning’s keynote, The Promise of AI in Health Care, featured fresh thinking about AI and its role in creating better health care outcomes. Our…
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Thank you Becker's Healthcare. I’m humbled and honored to be included on the 2024 CIOs to know AltaMed Health Services #healthequitynow. Will…
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