“Melissa has been successfully leading the HfS Contact Center and Customer Experience research for almost two years. With her knowledge, she has put a firm stake in the ground for HfS. Clients and colleagues love to work with her because Melissa understands and meets expectations. Although still relatively early in her analyst career she has already made a significant impact with her research and advice. Her focus on retail and travel has allowed HfS to build on their offering and grow the client base. I look forward to our ongoing successful relationship.”
Lynnfield, Massachusetts, United States
Contact Info
5K followers
500+ connections
Lynnfield, Massachusetts, United States
Contact Info
5K followers
500+ connections
About
Melissa O’Brien is Research Leader at HFS Research. Melissa leads HFS’ research…
Activity
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Celebrating the 100th anniversary of Harold Abrahams' Olympic gold medal at Gonville and Caius tonight... with my mom #chariotsoffire University of…
Celebrating the 100th anniversary of Harold Abrahams' Olympic gold medal at Gonville and Caius tonight... with my mom #chariotsoffire University of…
Liked by Melissa O'Brien
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It feels like we are finally 'getting real' about Gen AI.. Whilst there are still many 'dreamers' (as HFS and Tech Mahindra research calls it) out…
It feels like we are finally 'getting real' about Gen AI.. Whilst there are still many 'dreamers' (as HFS and Tech Mahindra research calls it) out…
Liked by Melissa O'Brien
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Discussions about Industry Cloud are full of contradictions. On the one hand, the topic features in almost all the surveys regarding the CIO agenda…
Discussions about Industry Cloud are full of contradictions. On the one hand, the topic features in almost all the surveys regarding the CIO agenda…
Liked by Melissa O'Brien
Experience & Education
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HFS Research
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🔥The Metaverse Institute enjoyed an interesting GenAI roundtable discussion organised by HFS Research with a group of Fortune 500 leaders at the…
🔥The Metaverse Institute enjoyed an interesting GenAI roundtable discussion organised by HFS Research with a group of Fortune 500 leaders at the…
Liked by Melissa O'Brien
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For decades, companies have focused on efficiency-based automation. If you are an enterprise leader either turning tables and truly innovating OR…
For decades, companies have focused on efficiency-based automation. If you are an enterprise leader either turning tables and truly innovating OR…
Liked by Melissa O'Brien
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🔥The Metaverse Institute is delighted to join a roundtable with a group of Fortune 500 leaders to discuss #GenAI. 📚Topic: #CXO Views on GenAI – is…
🔥The Metaverse Institute is delighted to join a roundtable with a group of Fortune 500 leaders to discuss #GenAI. 📚Topic: #CXO Views on GenAI – is…
Liked by Melissa O'Brien
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There will no doubt be many more pics from today's HFS Research #GenAi roundtable to come. But here are the first, thanks to Dr. Christina Yan…
There will no doubt be many more pics from today's HFS Research #GenAi roundtable to come. But here are the first, thanks to Dr. Christina Yan…
Liked by Melissa O'Brien
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I was thrilled to join over 1,000 NICE customers, colleagues and ecosystem partners in London for NICE Interactions 2024 International! A few…
I was thrilled to join over 1,000 NICE customers, colleagues and ecosystem partners in London for NICE Interactions 2024 International! A few…
Liked by Melissa O'Brien
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HFS Research is hosting an exclusive event in Cambridge, UK—“The Great Enterprise Reinvention”—on September 25-26, 2024. This will be a game-changing…
HFS Research is hosting an exclusive event in Cambridge, UK—“The Great Enterprise Reinvention”—on September 25-26, 2024. This will be a game-changing…
Liked by Melissa O'Brien
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Getting ready for an amazing HFS Research roundtable on #GenAI with 20 major enterprise leaders in partnership with Tech Mahindra and Mohit Joshi
Getting ready for an amazing HFS Research roundtable on #GenAI with 20 major enterprise leaders in partnership with Tech Mahindra and Mohit Joshi
Liked by Melissa O'Brien
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Looking forward to another awesome GenAI roundtable in London next Tuesday with Phil Fersht, David Cushman, Sam Duncan and Melissa O'Brien and a room…
Looking forward to another awesome GenAI roundtable in London next Tuesday with Phil Fersht, David Cushman, Sam Duncan and Melissa O'Brien and a room…
Liked by Melissa O'Brien
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Congratulations Boston Celtics. World champions 🏆
Congratulations Boston Celtics. World champions 🏆
Liked by Melissa O'Brien
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Great to hear Jean-Pierre Dumas' talk about the game changing potential of personalization via GenAI in the world of CX at the recent HFS roundtable…
Great to hear Jean-Pierre Dumas' talk about the game changing potential of personalization via GenAI in the world of CX at the recent HFS roundtable…
Liked by Melissa O'Brien
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Thank you, Steve Dunkerley and Melissa O'Brien, for organizing such an impactful roundtable conference. Customer experience has been a priority for…
Thank you, Steve Dunkerley and Melissa O'Brien, for organizing such an impactful roundtable conference. Customer experience has been a priority for…
Liked by Melissa O'Brien
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