Phil Fersht

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Phil Fersht is widely recognized as the world's leading industry analyst focused on the…

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  • HFS Research

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Publications

  • Heroes Don’t Scale: Establishing an Effective GBS Governance Strategy

    HfS Research

    According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS) model over the next two years. In part, this means these enterprises will establish a centralized governance function that manages service delivery for multiple business-service functions. GBS also means that service delivery consists of multiple outsourcing providers operating in concert with shared services and internal groups in a…

    According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS) model over the next two years. In part, this means these enterprises will establish a centralized governance function that manages service delivery for multiple business-service functions. GBS also means that service delivery consists of multiple outsourcing providers operating in concert with shared services and internal groups in a hybrid environment.

    Other authors
    • Mike Beals
    See publication

  • Who's Going to Challenge for Indian IT Services Supremacy in 2014?

    HfS Research

    IT services is only growing at barely 4% globally, so when we look at the double-digit growth of the Indian majors, it’s more because they are winning business from the Western incumbents providers than merely exploiting new areas of business for themselves.

    Other authors
    See publication

  • Cost-Obsessed CEOs will Fail if they Ignore the Shortcomings of their Supplier Management Capabilities

    HfS Research

    Recessions are good times for business leaders who love to focus on containing costs. Saving money is the name of the game, and executives who achieve this for their organizations become heroes. However, times of recovery are markedly different. The onus shifts from cost to value; from defense to attack; from conservative to bold; from tactical to strategic; from efficiency to innovation. And, with the current recovery, perhaps most significantly, the very nature of a company’s cost base is…

    Recessions are good times for business leaders who love to focus on containing costs. Saving money is the name of the game, and executives who achieve this for their organizations become heroes. However, times of recovery are markedly different. The onus shifts from cost to value; from defense to attack; from conservative to bold; from tactical to strategic; from efficiency to innovation. And, with the current recovery, perhaps most significantly, the very nature of a company’s cost base is shifting from inside to outside of the organization.

    See publication

  • Global Business Services - The Industry Study

    KPMG and HfS

    In late 2013, KPMG and HfS Research completed one of the largest and most comprehensive studies ever conducted on Global Business Services (GBS). We asked more than 400 enterprises across a cross-section of regions and industries about their GBS activities, priorities, drivers, constraints and plans.

    See publication

  • Human Resources Transformation: Is It Driving Business Performance?

    HfS Research

    Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and performance management. While some human resources executives have transformed their administrative-focused organizations and regionalized departments to improve their strategic value to their operational and functional counterparts, many organizations fall short of true “transformation.” While these organizations focus on efficiency…

    Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and performance management. While some human resources executives have transformed their administrative-focused organizations and regionalized departments to improve their strategic value to their operational and functional counterparts, many organizations fall short of true “transformation.” While these organizations focus on efficiency, their business counterparts’ strategic talent management issues go unresolved—with significant opportunity cost to market growth and other corporate initiatives. Following a transformation, does your human resources team focus more on the business than administration?

    See publication

Honors & Awards

  • Analyst of the Year 2016

    Institute of Industry Analyst Relations

    Fersht was named Analyst of the Year in 2016, for the third time, by the Institute of Industry Analyst Relations, which voted on 170 other leading analysts. HfS Research was named Independent Research Firm of the Year for 2016.

    The analysts were rated along a wide range of criteria that included: i) their knowledge of the domain, whether their research gives actionable advice, is their writing novel and thought provoking etc; through to ii) questions about their impact on technology…

    Fersht was named Analyst of the Year in 2016, for the third time, by the Institute of Industry Analyst Relations, which voted on 170 other leading analysts. HfS Research was named Independent Research Firm of the Year for 2016.

    The analysts were rated along a wide range of criteria that included: i) their knowledge of the domain, whether their research gives actionable advice, is their writing novel and thought provoking etc; through to ii) questions about their impact on technology adoption decisions; and iii) whether the particular analyst was easy and flexible to work with from an analyst relations point of view.

    Unlike last year, where the vote was a close run thing, this time around there is a clear winner. One analyst stood “head and shoulders” above his peers with respect to how he was viewed by analyst relations pros:

    http://analystrelations.org/2016/12/06/winners-announced-iiar-analyst-of-the-year-2016/

  • Most Innovative Analyst Firm, 2012

    The International Institute of Analyst Relations

    The IIAR this year introduced a new category, ‘Most Innovative Firm of the Year’ to allow a comparison between the global and independent analyst firms. It prompted a strong response and HfS Research was the clear winner based on the volume of votes and the respondent commentary, which highlighted its innovative approach to conducting, analysing and presenting research directly relevant to business needs. Gartner and Forrester also performed well in this comparison, suggesting that innovation…

    The IIAR this year introduced a new category, ‘Most Innovative Firm of the Year’ to allow a comparison between the global and independent analyst firms. It prompted a strong response and HfS Research was the clear winner based on the volume of votes and the respondent commentary, which highlighted its innovative approach to conducting, analysing and presenting research directly relevant to business needs. Gartner and Forrester also performed well in this comparison, suggesting that innovation is not unique to smaller firms.

  • Analyst of the Year, 2011

    The International Institute of Analyst Relations

    For the fourth year running, AR professionals have been polled to select the analyst and firms they consider the best best for thought leadership, ease to do business with, influence and value for money.

    The IIAR is delighted to announce that this year’s IIAR Analyst of the Year 2011 goes to…

    Phil Fersht, HfS Research. It was a resounding win with a huge majority vote. This is the second consecutive year in which Phil has won the award and we would like to extend our…

    For the fourth year running, AR professionals have been polled to select the analyst and firms they consider the best best for thought leadership, ease to do business with, influence and value for money.

    The IIAR is delighted to announce that this year’s IIAR Analyst of the Year 2011 goes to…

    Phil Fersht, HfS Research. It was a resounding win with a huge majority vote. This is the second consecutive year in which Phil has won the award and we would like to extend our congratulations to him on behalf of the IIAR. Reasons people gave for Phil’s nomination include; an innovative approach to research, honesty and extensive relationships in the industry. Accessibility proved a big selling point, combined with Phil’s use of social media in research and his deep industry knowledge.

    IIAR Analyst of the Year 2011Award Winners
    IIAR Analyst of the Year 2011

    1st: Phil Fersht / HfS Research (@pfersht)
    2nd: Zeus Kerravala / Yankee Group (@zkerravala)
    3rd: Mark Smith / Ventana (@marksmithvr)
    IIAR Analyst Firm of the Year 2011
    1st: Gartner (@gartner_inc)
    2nd: Forrester (@forrester)
    3rd: HfS Research (@Horses4Sources)

    http://analystrelations.org/2011/10/21/iiar-analyst-of-the-year-winners-2011-announced

  • Analyst of the Year, 2010

    The International Institute of Analyst Relations

    This year the IIAR conducted the largest survey yet to identify who AR pro’s believe are the best firms and analysts in the market. These awards, summarising the votes of over 150 participants, reflect a significant change from previous winners and demonstrate that in a year of monetary uncertainty more focus has been spent geared towards the large international houses as oppose to the regional boutiques.

    The survey asked respondents several questions:

    For eight different segment…

    This year the IIAR conducted the largest survey yet to identify who AR pro’s believe are the best firms and analysts in the market. These awards, summarising the votes of over 150 participants, reflect a significant change from previous winners and demonstrate that in a year of monetary uncertainty more focus has been spent geared towards the large international houses as oppose to the regional boutiques.

    The survey asked respondents several questions:

    For eight different segment areas who are the best firms and analysts
    Which is the firm of the year
    Who is the analyst of the year
    Why do AR pros work with analysts
    What are the most important aspects of an AR job
    Winner – Analyst of the Year

    The winner of the analyst of the year was nominated for the following reasons:

    Fresh opinion, unafraid, great perspective, uses social media to do excellent research of users
    Sphere and impact of influence without the massive infrastructure enjoyed by larger firms
    Changing the landscape in a very positive way
    Our congratulations go to Phil Fersht from HfS for winning this prestigious honour:

    http://analystrelations.org/2010/12/15/2010-analyst-of-the-year/

Languages

  • French

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