Martha Galley

Businesses often have siloed, fragmented data and no ability to analyze and visualize it. If you can’t understand your data, you can’t get value from it. Our Calix Business Insights Services solves that problem – providing value-added resources and expert guidance, turning data into insights to meet your objectives, accelerate timelines, and generate maximum return.     Take a look at our long-time (15+ years) customer Etex Communications: They’ve been leveraging their business data to grow their brand and subscriber loyalty using our Business Insights platform. Etex transformed their business data—including their Calix Cloud® data—into a strategic action plan to optimize the subscriber experience. In doing so, they gained a deep understanding of their subscribers that helped them significantly improve their Google star rating - a boost of 25% or nearly a full star- in just one week.   Check out the full case study HERE - https://lnkd.in/ePiNbkGv. And please reach out in the comments below to learn how we can help you.   #Data #BusinessInsights #EtexCommunications

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April is the most active time of the year for tornadoes in the U.S. with multiple severe storms recently hitting the Gulf Coast and South. In case disaster strikes, is your business ready? My colleague and Windstream CTO Art Nichols shares how businesses can preserve connectivity, security and collaboration when Mother Nature takes its course: https://bit.ly/3sqDgQE #extremeweather #businesscontinuity

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Today Verizon reported 1Q24 results. Here are some key takeaways: 🗝 We made changes to our operations, leadership, market structure and go-to-market strategy – and it’s paying off. 🗝 Verizon’s Q1 performance positions us for continued growth and profitability throughout 2024. I’m extremely proud of what the #VTeam was able to accomplish in Q1, but this is just the start. See the full 1Q24 Earnings release here: https://lnkd.in/ej6yZh_U

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With power comes responsibility, and as T-Mobile continues to shine and transform the industry, we know our actions have an impact. Which is why we make it our responsibility to be a force for good in our business and communities.    Here are a few of my favorite Corporate Social Responsibility accomplishments from 2023: https://lnkd.in/gYmzZrsD

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"After a long period of wait-and-see on #BEAD, a sudden acceleration is happening in those few states that have successfully navigated the National Telecommunications and Information Administration (NTIA) challenge and Initial Proposal approval gauntlet." 7 States and DC are approved to implement their programs. The time to move on #BEAD is now! Jade Piros de Carvalho #BuyAmerica #BABA #Broadbandforall #broadbandgrants #broadband #digitaldivide #internetforall

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Access to fast and reliable internet is at the heart of building successful futures for all Americans. This Government Technology Insider article shares the work that Lumen has been doing to solve the middle-mile challenge for California and Oregon. These public-private partnerships kept costs down and ensured that internet got to the places it needed to, quickly. #middlemilechallenge #digitaldivide #digitalinclusion

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When considering bulk, the provider contracts are only a small part of the equation. Service implementation, resident enrollment, amenity management, and ongoing support all need to be considered before bulking. If you're not working with a dedicated third-party, you're placing these responsibilities on your teams, corporate or on-site. I often hear the phrase "we set it and forget it". That may work for some, but I would argue it leads to leaving money on the table and lower NPS scores. Whether your bulked or considering bulk - Onboard can help maximize your bulk internet amenity program's success. #mutlifamily #propertymanagement #realestate #apartments

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The Broadband Equity, Access and Deployment or BEAD Program is a once in a lifetime opportunity to connect all Americans. But to do that, we have to get the requirements around the deployment right. At the recent Connect (X): Powered by WIA conference I spoke about why it’s so important that states' BEAD programs look to trusted and experienced providers like Verizon who have the skills and experienced workforce not just to build correctly, but to maintain and care for those networks and serve residents for years to come.  #broadbandforeveryone #BEAD

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There's no bigger vote of confidence for T-Mobile's network than an enterprise-level organization placing their trust in us for mission critical work. That's why I'm so excited the US Navy chose T-Mobile For Business as part of the $2.67 billion Spiral 4 contract! This new contract will give all Department of Defense agencies the ability to place orders for wireless services and equipment from T-Mobile for the next ten years. With Spiral 4, the Department of Defense will have the opportunity to leverage T-Mobile’s leading 5G network for state-of-the-art wireless solutions for voice, data, fixed wireless solutions, Internet of Things and mobility management solutions. It will help ensure robust and reliable connectivity for government activities — from mission critical communications to network solutions that serve military personnel and federal civilian agencies. It's an honor to serve those who serve our Nation! Learn more about the announcement here: https://lnkd.in/gK7bMRsE

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In many communities, both big and small, people are opting to live in MDU type of housing…Calix has the tools to help you with this dynamic and growing market… ICS Advanced Technologies (ICS) shares revolutionary results serving the MDU market with the Calix Broadband Platform, connecting over 125% more units than expected in one year and meeting their annual revenue goal in just 7 months. 🚀 “The value ICS delivers to our incredible property management partners is reflected in happy residents, leading to longer contracts and even stronger relationships with our customers,” said Patrick Bailey, senior vice president of ICS. ICS is improving connected experiences for residents and simplifying operations for property managers within midsized MDUs. With the forthcoming launch of Calix SmartMDU, ICS looks forward to building on this success. Shane Eleniak, chief product officer, discusses how Calix is innovating for the MDU market, with a new managed service launching later this year: “With SmartMDU, more service providers will build on the impressive results achieved by ICS and seamlessly deliver incredible experiences to the 40 million U.S. households living within MDU communities.” Explore the incredible results achieved by ICS and learn more about soon-to-be-launched, SmartMDU. 🔗https://ow.ly/b8Jr30sCbUB #Broadband #Community #Connectivity

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Big telco is weighing us down. Together, we're rising above with a carrier you deserve — The People's Carrier. By combining community + crypto, we can put power in the hands of the people and revolutionize how we all connect. https://lnkd.in/gBmMViDT

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I recently stopped a subscription to Spectrum Wireless and, instead, returned to T-Mobile. A number of Spectrum representatives let me know Spectrum Wireless is mostly (if not entirely) an rebranding of Verizon Wireless. But Spectrum's deal with Verizon (according to T-Mobile representatives) does not include all of Verizon's towers. My experience was spotty, at best, 5G availability, and annoying rural dropouts. If Verizon's recent quarterly report says anything, at least as Todd Shields reports on it in "Verizon Reports Profit Beat and Boost in Wireless Subscribers" https://lnkd.in/eTS3hiAT, then I am not alone. I think a couple of my observations on points Shields makes in this news story might be helpful: 1) Verizon is taking a page from T-Mobile's play book. Shields mentions the perks Verizon is offering in the form of " ... bundled Netflix and Max streaming plans." A word of caution: I took T-Mobile up on a similar offer (including Netflix and Apple TV +) and found myself in a much more costly higher tier of service. I got myself back to the economy tier I wanted, but the experience left me with what I think T-Mobile will not like hearing - "they are tricky". Verizon investors should keep the trust factor in mind as they digest the otherwise positive impact of the bundle offers on the number of new adds. 2) The wireless business continues to be pure commodity. Duplicating competitors offers renders selling activity little more than "competing to be the best". The real plus for Verizon investors and traders (I invest in Verizon, the stock, but I do not trade Verizon call options) is, I think, to be found in the improved fixed wireless numbers. Question for other traders and investors in the telephony market: Is this much better quarter really little more than Verizon management reverting back to basics and executing more efficiently? I think so. Agreed? #verizon #wirelessbusiness #tmobile #stocktrading

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Delivering a great customer experience goes well beyond delivering great customer support. One of the best ways to delight customers and create loyalty is to offer them a service they didn't know they needed - but once they have it, they can't live without it. That's exactly what our outdoor Wi-Fi systems do for broadband service providers (BSPs) and their subscribers.     With the official start of summer on Thursday, I can’t think of a more ideal time for BSPs to provide new possibilities for enjoying and enhancing subscribers’ outdoor spaces, whether it's for work, play, or relaxation. For example:     ·   A family in Tennessee can watch their favorite movies on a projector screen in their backyard, thanks to the reliable and fast Wi-Fi coverage from their BSP. With our outdoor Wi-Fi systems, they can enjoy their outdoor space like never before, without worrying about buffering or interruptions. ·    A couple in Iowa can host a virtual barbecue with their friends across the country, using their outdoor speakers and smart devices to stream music and video chat. Our outdoor Wi-Fi systems enable them to extend their Wi-Fi service to any outdoor area they want, all powered by their BSP. ·   A freelancer in Colorado can work from his patio, enjoying the fresh air and sunshine, while staying connected to his clients and colleagues. Our outdoor Wi-Fi systems provide him with a secure and stable Wi-Fi network, thanks to the cloud-based platform that connects him to his BSP's support.     Outdoor Wi-Fi is sure to increase customer satisfaction and retention, as subscribers appreciate the value-added service that sets their BSP apart from the competition.     Look below to see how some BSPs are amplifying the outdoor experience beyond the bricks and doing so in record time – sometimes in as little as 15 minutes – as all Calix managed Wi-Fi systems exist on the industry’s singular end-to-end, cloud- and software-enabled platform.    What are you doing to deliver a game-changing customer experience?    #OutdoorWiFi #Broadband #CustomerExperience https://lnkd.in/euynMavC 

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Learn how Ntegrated's 20+ years of experience, comprehensive support, and partnerships with Peplink and Bigleaf Networks can transform your internet experience!!

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Did you know T-Mobile for Business has the only nationwide #5G standalone #network in the U.S.? 5G Standalone is a "100% 5G network," built entirely on the latest 5G technology—without depending on older 4G systems like non-standalone 5G does. Standalone 5G is faster and more efficient than our 4G systems. And you need 5G standalone for innovations like: ✅ Network slicing ✅ Ultra-low latency ✅ Private 5G networks Discover how 5G standalone can take your business further: https://t-mo.co/4bKYfiT

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In an era where technology evolves at breakneck speed, companies are faced with a pivotal decision: cling to the familiarity of legacy systems or embrace the modernization of their technological solutions. The choice is clear for those looking to thrive—migration is not just an option; it is a necessity. Learn how Lumen Technologies can help. #FutureTogether #Modernization #MSP

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This week's Brief is out. In a hat tip to yesterday (May 4), we discuss T-Mobile's Lumos transaction - why it makes a lot of sense. Also, many other items in the market commentary... More inside #sundaybrief

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Verizon saw a great Q1 for private wireless. 🎉 Verizon's Q1 earnings call took place yesterday and if you are anything like me you were anxiously listening to Hans Vestberg looking for clues to the #privatewireless business at team Red. According to Hans, Verizon had a "great quarter in private wireless." This statement was underwritten by examples of "transformative deals". Hans offered Cummins Inc. as a shining example of those deals. There was also some insight given to the strategy Verizon Business is leveraging. "The numbers are many while the [revenue] values are still small.", Hans said. Later there was talk about building a [customer] base that over time will create upsell opportunities. Taken collectively I see that Verizon is focused on landing transformative customers today, starting small, and targeting huge long-term potential. Here at Cradlepoint, part of Ericsson, we see the same strategy being deployed by the end customers. They look for potentially transformative projects, start with small deployments having the quickest ROI, and plan to expand to additional use cases to capture the upside. I see this strategy primarily playing out in mining, manufacturing, and ports where organizations have several facilities and potential use cases for #private5g. Cheers to Verizon for a great quarter! 🍻 https://lnkd.in/ebkVuJBw

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I’ve spent the past few days diving deep into the current landscape of Voice-AI systems, particularly their impact on large enterprise CX/AI. These products can be broadly categorized into two main types: 1. Traditional “intent-first” NLU-based applications (from companies like Cognigy, Kore.ai, and others). 2. Newer “LLM-first” applications (from companies like retell.ai, bland.ai, vapi, and many others). My take: While the LLM-first approach is the shiny new toy everyone wants to play with, I predict a small backlash or retrenching in favor of the proven intent-based traditional NLU/ML systems - at least as far as large enterprise is concerned. 🔹 Value of the Traditional NLU/Intent-First Approach: • Tested & ready for large enterprise deployment today (performant, resilient, scalable, suits privacy requirements). • No hallucination = reduced corporate risk. • Lower latency. • Lower cost (important when handling tens of thousands of calls). • More precision and control over data gathering. • Offers better tools like code nodes for advanced work (i.e., not a walled garden). 🔹 Value of the LLM-First Approach: • LLM naturally leads to more human-like conversations. • Can simplify some aspects of conversation design. • Can streamline the collection and structuring of data. • Taps into the huge corpora of information in the foundation models. My conclusion is that the intent-first approach (often served with a small side of LLM) still makes the most sense for large enterprise CX/AI. LLM-first is interesting, but many vendors are still in the “Y-combinator stage,” far from achieving validation in large enterprises. The cost profile of these tools, in terms of all-in cost per minute, suggests they won’t gain much traction in enterprises until costs come WAY down. Additionally, there are issues of hallucination, scalability, and the risk of exposing corporate information to the public hosted model providers. This is why I think enterprises will keep an eager eye on LLM-first solutions but continue buying and deploying traditional NLU-based solutions, often built from best-in-breed components. What also intrigues me is that these LLM-first solutions seem to have such limited ambition. They are quite cookie-cutter (hey ma, look at me! I connected voice to OpenAI!). I actually believe there are untapped opportunities to deploy LLMs effectively for large enterprise within the context of CX/AI, and the small army of LLM-first cos seem to be missing the boat. Follow us at Jambonz over the next year to see our take on this as it unfolds through a series of product releases.

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