Caroline Armour’s Post

Despite the fact your customer service is deplorable.

Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended December 31, 2023. "We capped off 2023 and the fourth quarter with excellent operational and financial performance," said Brian L. Roberts, Chairman and Chief Executive Officer of Comcast Corporation. Read more about the 4th Quarter and full-year 2023 highlights here. #comcastbusiness #iworkforcomcast

MY LATEST Mike Sievert and John Stankey – heated rivals in the US wireless industry – share at least one belief: They can handle the impact from cable. "It's tough to be a price leader forever," said Stankey, the CEO of AT&T, during a recent investor event. Stankey was responding to a question about the inexpensive mobile offerings – including a free line of service – from some US cable companies. "Just giving away a line for free isn't necessarily going to be sustainable," he said. Sievert, the CEO of T-Mobile, offered a similar take in his own comments at the investor event. "Yes, it's more competitive now," he said about the wireless industry. But that's partly due to T-Mobile's merger with Sprint, he added, arguing that T-Mobile is somewhat "insulated" from that competition because of the expansive 5G network the company now operates. Neither executive indicated any major changes to their overall financial outlooks for the second half of 2023. "I feel very comfortable with where the business is right now, and comfortable that those [customer] volumes and what we're seeing are going to be supportive of what we've guided to," Stankey said. Said Sievert: "It's a stable environment where we're performing really well." https://lnkd.in/gbCBUXji?

In 2024 success is all about one thing for broadband service providers (BSPs)—a community strategy. We will continue to see even more BSPs: ✅ Move beyond speed: BSPs will grow value for their entire communities with new managed services – expanding to serve residential, business, education, MDUs, and government. ✨ Disrupt legacy operators: BSPs will measure success in connected subscribers, cash flow, and high Net Promoter Scores (NPS). 🔧Simplify their business to keep OPEX low with the Calix broadband platform: Mix & match Wi-Fi systems and cloud capabilities for the Calix platform make it easy for their teams to adopt, promote, and manage new managed services. Check out the Leadership Beacon newsletter for leadership insights and learn how Calix BSP customers like ALLO Fiber, Tombigbee Electric Cooperative, Inc, United Fiber, Lumos Fiber, and Hunter Communications are simplifying their business while growing value for the communities they serve. 🔗https://ow.ly/XJwx50QrOjC #BroadbandInnovation #CommunityFirst

This week's Interim Brief looks at what drove value changes over the last one and two-week periods, and discusses a few news items that happened last week prior to earnings. #sundaybrief

"As an Ericsson employee, I agree with the recent analysis of our Vonage acquisition, which may be one of the worst in our history. This highlights an urgent need for a strategic pivot. With our stock and shareholder returns at a 7-year low, it’s crucial that we adopt a more prudent approach to acquisitions and focus on value creation. Our employees should not suffer due to these decisions. It's time for a change in strategy and decision-making to benefit Ericsson and its dedicated workforce, shareholders, and customers. #Ericsson #Telecom #Strategy #Leadership"

📢 T-Mobile to acquire the whole enchilada! Officially Entering Terms to Acquire US Cellular’s Wireless Operations 🚀#TMobile, the self proclaimed “Un-Carrier”, has just made a bold move by acquiring nearly all of regional carrier United States Cellular’s wireless operations. 📶 The steal or I mean deal, valued at a $4.4 billion, includes customers, stores, and a significant 30% of US Cellular’s precious spectrum assets. 🌐 Is this a game-changer? 🤔Improved Coverage: T-Mobile aims to enhance coverage for its existing customer base. With this strategic acquisition, they’re dialing up their network prowess to serve you better.What does this mean for AT&T and Verizon? 📊Competition on Steroids: T-Mobile’s expansion cranks up the heat on AT&T and Verizon—the other heavyweight contenders in the US telecom arena. 💥 With more resources and a beefed-up spectrum portfolio, T-Mobile flexes its muscles as a formidable rival.Spectrum Power-Up: By snagging US Cellular’s spectrum assets, T-Mobile supercharges its network capacity and quality. 📡 AT&T and Verizon might want to rethink their own spectrum Market Shake-Up: T-Mobile’s growth spurt could shuffle the market share deck. 🔄 Regulatory Spotlight: The deal’s approval process faces regulatory scrutiny. 👀 AT&T and Verizon are watching closely, assessing any potential impact on their operations. I’ve jazzed up the news with a dash of excitement as I rejoin the industry! If you need more telecom insights or have other questions, feel free to ask. 🎉 https://lnkd.in/gXMEz_4a

One of the best kept secrets for Calix customers is the Broadband Academy. This is a FREE catalogue of educational courses geared towards organizations and individuals new to the broadband industry with a focus on getting those folks up to speed on the ins and outs of a broadband operation. Not Calix focused at all, it gets to the core of “what matters, what should you care about, and how can you impact those things?” There are even personal based tracks based on role for broadband operators, marketers, CSRs, business leaders, and tribal organizations. We know labor is a challenge in our industry, so for those hiring from outside the broadband space this is an incredibly powerful resource. If you’d like to know how to get access to Broadband Academy, reach out to myself or your Calix account team! #broadband #fiber #sethtalks

Verizon Communications Inc., commonly known as Verizon, is a leading American telecommunications company with a rich history of success and innovation. Here's a summary of their success story: Formation and Early Growth (2000s): Verizon was formed in 2000 through the merger of Bell Atlantic and GTE Corp. This merger created one of the largest telecommunications companies in the United States. In the early 2000s, Verizon focused on expanding its network infrastructure, improving customer service, and offering a wide range of telecommunications services, including landline and mobile phone services, broadband internet, and television. Wireless Leadership: Verizon's wireless division, Verizon Wireless, became a key driver of the company's success. With a strong focus on network quality and coverage, Verizon Wireless consistently ranked highly in customer satisfaction surveys. The introduction of the iPhone in 2007 and the subsequent smartphone boom further boosted Verizon's wireless business. 4G and LTE Deployment: Verizon was an early adopter of 4G LTE (Long-Term Evolution) technology. The company invested heavily in deploying a nationwide 4G network, which offered faster data speeds and better reliability. This move positioned Verizon as a leader in mobile data services. Expansion into Fiber Optic Broadband: Verizon invested in fiber optic technology with its FiOS (Fiber Optic Service) initiative. FiOS offered high-speed internet, television, and phone services over a fiber-optic network, providing customers with faster and more reliable connections. Innovations and Acquisitions: Verizon continued to innovate and expand its services through acquisitions. Notable acquisitions included AOL in 2015 and Yahoo in 2017, which aimed to bolster Verizon's digital media and advertising capabilities. 5G Leadership: Verizon has been at the forefront of the 5G revolution. The company invested heavily in rolling out 5G networks across the United States, providing faster and more reliable wireless connectivity. This investment has positioned Verizon as a leader in the race to 5G dominance. Financial Performance: Over the years, Verizon has consistently delivered strong financial performance, generating significant revenue and profit. Their ability to maintain a healthy balance sheet and invest in network infrastructure has been a key factor in their success. Adaptation to Changing Markets: Verizon has adapted to changing market dynamics, including shifts in consumer preferences and advances in technology. They've diversified their business to offer a wide range of services, from traditional telecommunications to digital media and IoT (Internet of Things) solutions. #Verizon #TelecomGiant #WirelessServices #Broadband #MergersAndAcquisitions #DigitalConnectivity #Telecommunications #TechHistory #BusinessAchievements DAAZ Connect Digitally LinkedIn

Comcast added 294,000 wireless lines in Q3 - Charter added 594,000 At Comcast Corporation Q3 2023 earnings conference, Jason Armstrong - Chief Financial Officer said that Comcast's' wireless revenue increased due to higher service revenue, driven by a strong momentum in customer lines which were up 1.3 million or 27% year-over-year to over 6 million in total. "This includes 294,000 lines we just added in the quarter. We continue to test some new converged offers, which along with the new iPhone launch should translate into accelerated line additions in the fourth quarter. With still only about 10% penetration of our domestic residential broadband customer accounts, we have a big opportunity and long runway ahead for growth in wireless." Comcast’s mobile virtual network operator (#MVNO) service #Xfinity is only offered to its broadband customers. https://lnkd.in/g3HBHvhM Charter Communications' CEO Chris Winfrey announced the cable company’s addition of 594,000 mobile lines in Q3 and said today that over 12% of Charter’s internet customers now have mobile service. Charter reported $581 million in mobile service revenues during the quarter, an increase of 33.8% year over year.