Jisun Lee

Which brand do you think has best executed the journey from luxury consumer goods into luxury hospitality?

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When a company truly embraces its brand beyond just the logo, it transforms the workplace. Employees feel more motivated, proud, and aligned with the company’s mission. This clarity boosts collaboration, loyalty, and even attracts top talent. It’s amazing to see how a strong brand can turn employees into passionate brand ambassadors, delivering consistent, top-notch customer experiences. 🌟 #BrandingMatters #WorkplaceCulture #EmployeeEngagement

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Guest recognition - do we have time for that? . . . Yes, in Holiday Inn Resort Fort Walton Beach we do. If mutual relations are to be good, both parties need to work on it. In order for our hotel to be recognized by guests as exceptional, we also need to recognize our most valuable guests as such. How do we do it? ✅ I select 2 VIP guests every day based on their IHG One Rewards status and how much they travel. ✅ Their rooms are assigned based on their preferences, upgrading ability and requests. I personally inspect them (this gives me a chance to see what`s becoming a negative trend in rooms). ✅ A welcome letter is put in their rooms, and ✅ we deposit some points for them as a gift. This happens every day. Consistency is the key if you want to see any results. I saw my result today. A VIP guest from yesterday personally stopped by to thank us for recognizing him and to shake hands. He is staying in 3 rooms for 7 days. Not a cheap trip.  We hope he becomes a regular 🙂 BTW, our guest love score (composite index of all our hotel scores for rolling 6 months) is 81.69. We are working on getting to 85 by the end of the year. What is yours? #recognition #consistency #guestrelations #scores #guestreviews

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I'm fascinated by all-inclusive hospitality after visiting Club Med with my family and found someone who could give us the behind-the-scenes story on how this business works: Sabrina Cendral, who visited Club Med often as a kid, ended up working for the company and then worked her way up to SVP of Marketing & Sales. A few things that stood out to me talking with Sabrina: 1) All-inclusive hospitality is powerful for unlocking the promise of travel to transform you because you're not thinking about how much activities will cost - you can do whatever sounds fun 2) For people working at Club Med and businesses like it, all-inclusive hospitality is cool because you have the chance to work in multiple roles—often within the same day. I talked with a number of team members who worked in the restaurant in the morning and then participated in an acrobatics show at night. It seems like a fun life! 3) This cross-training can accelerate career development. Sabrina told me there's not a Club Med GM who didn't start in one of the front-line positions, which I imagine is very important for building culture. Catch our whole conversation today on the Hospitality Daily Podcast What about you: What's your take on all-inclusive hospitality?

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🌟 5-Star Luxury Hotels with Bad Service vs. 1-Star Hotels with Good Service Who Wins :🌟 When it comes to luxury hotels with subpar service and one-star properties with exceptional service, the choice is clear: quality service can elevate any stay! While opulent decor and amenities impress, poor service can tarnish the experience. On the other hand, one-star hotels offering genuine hospitality and attentive staff can leave lasting, positive impressions. Today's travelers seek authentic interactions and personalized experiences over grandiose facilities. Remember, it's the quality of service that shapes a guest's experience, not just the venue. One-star properties with exceptional service can often outshine luxury hotels with poor service! 💖 Here's how key elements of luxury hospitality can help your hotel improve its offerings without needing a 5-star 🌟 ✨ Attention to Detail: Luxury hotels offer high-quality amenities, artistic design, and craftsmanship, as well as services that reflect an understanding of guests' unique preferences. 🤝 Personalization: Beyond traditional 5-star amenities, the focus is on creating one-on-one relationships with guests and tailoring experiences to their expectations. 🤝 Hire motivated staff: Engaged and happy staff contribute to a positive customer experience, fostering repeat business and customer loyalty. 💼 Seamless Service: The level of care and dedication shown by staff can be transformative. Whether it's a thoughtful gesture or anticipating guests' needs, exceptional service is key. 💖 Memory and Emotion: Creating emotional connections and meaningful experiences leaves a lasting impression on guests, making them feel valued and appreciated. "The good service lets you forget about the bad coffee." ☕

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Shiji Digital PayBy solves an age-old issue for hotels… How to receive payments remotely in a secure manner for: deposits for conferences and events, prepayment of accommodation or other hotel services, and purchase of gift cards/vouchers etc.   - Shiji Digital PayBy securely captures credit card details or collects payment from a guest via a link sent by Email or Text or published on a landing page. - A fast, secure, and compliant way to collect card details and payments worldwide. - With PMS integration the payment or refund is automatically posted to your PMS. Requires no manual entry. - All payments are processed via eCommerce channels and include the latest 3D secure (PSD2) as well as Fraud screening   #Shiji #pms #Hotelmanagement #Hospitalitymanagement #hospitalitytechnology #Hoteltechnology #Hotelpayments

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Uncover the art of crafting magical moments with insights from "The Power of Moments" by Chip Heath and Dan Heath. Explore ELEVATION | INSIGHTS | PRIDE | CONNECTION through the lens of hospitality giants like #Cinnamon, #Hilton, #Marriott, and #RitzCarlton. 🌟 Learn how these concepts shape unforgettable experiences and foster lasting connections. 💼✨ #PowerOfMoments #HospitalityExperiences #CustomerEngagement #MemorableMoments 🏨

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Career opportunities

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Of the Americas subregions, travelers are searching and booking North America destinations the most between May and August 2024, reveals our new travel trends report in collaboration with UN Tourism. Learn more: https://lnkd.in/e_nFPEV4

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🌍✈️ Ever wondered what goes into running an airport? It’s a fascinating blend of precision, technology, and human ingenuity! 🚀 From the moment you step in, you’re part of a complex, well-oiled machine that operates 24/7. 🔍 Airports are much more than just departure and arrival points; they’re bustling hubs of activity. Think about it - managing thousands of passengers daily, ensuring flights are on time, baggage handling, security, customer service, and not to forget, the coordination of hundreds of aircrafts! 🛄👮‍♂️ 🌐 Each part of the airport plays a crucial role. The air traffic control tower, for instance, is like the quarterback, ensuring every aircraft lands and takes off safely and efficiently. 🎯 Meanwhile, ground crews are the unsung heroes, managing everything from refueling to maintenance and loading luggage with clockwork precision. ⏱️🧳 🛫 Next time you’re at an airport, take a moment to appreciate the incredible logistics and effort that goes into making your journey smooth and safe. Airports are not just transit points, they’re gateways to the world, showcasing the amazing capabilities of modern travel! 🌐💼 #Travel #AirportLife #AviationLovers #Logistics

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7 insights I learned from Hilton executives on new brands, partnerships and hotel innovations

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Within the hospitality wellness sector, discussions around longevity and healthspan are trending. Longevity within wellness encompasses more than just extending lifespan; it prioritizes enhancing overall quality of life. It entails optimizing health and well-being in a holistic approach, addressing physical, mental, and emotional aspects as we age. Thought leaders offer insights into their perspectives on the significance of longevity. Read more: https://lnkd.in/gSbt6jda

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I sat down with the #marriottcareers team to share my #beginbelongbecome journey in Marriott International Global Tech Org and why it’s a great place to work and #beyou. Read my story here: https://lnkd.in/gYUNu3dX

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My latest article for Hotels Above Par explores travel's hottest trend: 'destination dupes.' And to that tune, these are some of my favorites. Not only will you avoid crowds, but travel trends like 'destination dupes' encourage cost-effective exploration, leading to a broader range of destinations gaining popularity. This diversification can stimulate local economies and promote sustainable tourism by distributing travelers more evenly across different locations.

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Last chance to sign up for our free finance webinar tomorrow. Two sessions in which we'll go over a P&L and what we look for in analyzing restaurants. I hope you can join!!!

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As I recently celebrated another birthday and shared a celebratory dinner with friends, one remark, in particular, struck a chord: a friend declared that I had led a successful life. This simple statement ignited inner dialogue, prompting me to contemplate deeply: What constitutes a successful life?   After much discussion and reflective thought, I've come to the following conclusion:   Finding success isn't just about what we achieve professionally—it's about finding balance and purpose in every facet of life. As I reflect on my journey so far, I realize that true success, to me at least, lies in building a legacy that extends beyond our professional lives to the warmth of our homes. From everything that the teams I have been part of and achieved to my amazing daughters growing up and finding their own paths, and being one of The Great 8, a nickname my father used to call his eight sons, yes, I have seven brothers, which is an amazing gift, to say the least; it's about the values we instill in others, the kindness we extend, and the passion that we share.   In our relentless pursuit of professional goals, it's easy to lose sight of what truly matters—our relationships, health, and passions. Yet, it's in the harmony of these elements that we find fulfillment and true success. Success isn't just about the corner office or the latest accolade; it's about our impact on others and the legacy we leave behind. It's about nurturing meaningful connections, fostering personal growth, and making a difference in the lives of those around us, both professional and personal.   Some of my biggest paydays are and still happen unexpectedly when a manager, associate, or friend reminds me of an inspirational conversation I had with them, encouraging them to take action on something they wanted to do. They always remind me with a thankful expression and a sincere look of gratitude, so for me, that's incredibly powerful. This has happened so many times; it’s amazing and always reminds me to be kind and humble.    As I celebrate another year of life's journey, I'm reminded that success isn't measured by material possessions or career achievements alone. It's about living a life worth living—a life marked by balance, purpose, and the enduring legacy we leave for future generations and the people around us. To my loved ones, my teams, my dear friends, and all of you, let's strive to build that legacy, both in our professional lives and within the walls of our homes. #Success #LegacyBuilding #LifeBalance#Worldclassteams

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Why Your Hotel Revenue Management System Might Be Falling Short   As a hotel owner, general manager, hotel manager, or asset manager, you may have noticed that the revenue management system you invested in isn't delivering the results you expected. Despite significant advancements in technology, many hotels still struggle to fully benefit from these systems. Understanding the root cause of these issues can help in addressing them and maximizing the potential of your revenue management strategies. A crucial factor in theeffectiveness of a revenue management system is the qualifications of the revenue manager. The role has evolved dramatically, and today's revenue managers need more than just financial acumen and market knowledge. They must possess strong analytical skills and technological proficiency, particularly in data science. Understanding data cleaning, machine learning algorithms, and model generalization principles are essential to harness the full power of modern revenue management systems. Key Questions Every Revenue Professional Should Answer As an industry leader, it's important to ensure your revenue team is up to date with the latest knowledge and skills. Ask yourself if your team can confidently answer the following questions: Question 1: What is the primary purpose of data cleaning in Data Science? A. To remove data from the dataset B. To ensure that the data is accurate and reliable C. To increase the size of the dataset D. To transform data into a different format Correct Answer: B. To ensure that the data is accurate and reliable Question 2: Which of the following is a common algorithm used in supervised machine learning? A. K-Means Clustering B. Principal Component Analysis (PCA) C. Decision Trees D. Apriori Algorithm Correct Answer: C. Decision rees Question 3: What is the term used to describe a model's ability to perform well on new, unseen data? A. Overfitting B. Underfitting C. Generalization D. Regularization Correct Answer: C. Generalization The Importance of Data Science for Revenue Managers One key reason why revenue management systems might not be working effectively is the gap in understanding how these systems operate. Advanced systems rely on complex data science and machine learning algorithms to make decisions. If your revenue managers lack this knowledge, they might not trust the system's recommendations or may override them incorrectly. This misunderstanding can lead to suboptimal use of the system and missed revenue opportunities. IHG heavily invests in the development of our revenue managers, particularly in IHG Revenue Services. If you are looking for a roaring career in hotel revenue management, watch this space: https://lnkd.in/d36eBv7B. Dipti ChaudharyMartin Anthony-Kirsten (CRME, CHBA)Amjad AlhashmiArijit GhoshGaurav Chopra, CHBATarandeep Singh (CRME, CHBA) Augustus SimonAnanya SinhaSaarthak SethiAmit K.Pankaj BhardwajKaty MortonTracy NicholsHannah Biegel@

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As strong advocate of systemic approaches to drive incremental value in upscale industries, during my Belmond  years, I have been investing time and dedication in developing partnerships between a highly respected #luxuryhospitality brand and its counterparts in the #luxuryretail space since - at least - 2010. The several ventures successfully rolled out with brands such as Chopard Automobili Lamborghini S.p.A., Panerai  and - more recently - Technogym  can but only confirm the highly profitable outcome in terms of customer journey, brand awareness and - to some extent - topline level results. All this happened long way long before #collabs would become daily bread and butter of a big chunk of #luxurybrands. In my current tenure, with the always attentive support of Stefano Ruzza one of my focuses is the development of #sustainbility inspired projects designed to enrich experience whilst contributing to develop more responsible travel. I can only but welcome with pleasure this contribution by Kristoff D’oria di Cirie on Jing Daily Daily, in which the reference towards the fascinating spere of #neuroscience is definitely worth a critical read.  #customerjourney #customerexperience #brandactivation #marketingstrategies #traveltrade #experientialtravel

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