Brian Cooper

Omaha Metropolitan Area Contact Info
1K followers 500+ connections

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About

Leveraging over 25 years of customer / member / patient engagement experience, I’m…

Activity

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Experience & Education

  • Carenet Health

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Licenses & Certifications

Patents

  • Intelligent interactive voice response system for processing customer communications

    Issued US US 9049295 B1

    Patent focused on using customer interaction data and other data sources to conduct real-time decisioning to provide a unique, personalized experience for each customer interaction.

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  • Intelligent network-based voice and data recording

    Filed US 8,958,541

    A method, a system, and computer readable medium comprising instructions for intelligent network-based voice and data recording are provided. A recording of a call from a caller to an agent is initiated. The recording of the call is stored in a voice server. Analysis on voice and data of the recording is performed. A supervisor of the agent is notified of a result of the analysis.

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Courses

  • Creighton University – Business In Brief

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Languages

  • English

    Native or bilingual proficiency

  • Spanish

    Professional working proficiency

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