“I’m pleased to provide a recommendation for Brian Cooper. I had the opportunity to work closely with Brian as he was the Client Services Director over the prepaid calling card team here at West Interactive and again as he served as VP of Client Services. Brain always impressed me with how in-depth his knowledge was of the technical aspects of our platforms. He was always organized and very professional. His drive to make our products and company the best seemed to spread through to everyone he worked with or who worked for him.”
About
Activity
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Offshore solution: ✅ Pool of highly educated - English proficient skilled workforce ✅ Cost effeciency while maintaining quality of service ✅…
Offshore solution: ✅ Pool of highly educated - English proficient skilled workforce ✅ Cost effeciency while maintaining quality of service ✅…
Liked by Brian Cooper
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Every now and then you read a book that you finish and go "Wow". 'Every Deep-Drawn Breath' by Wes Ely, a Vanderbilt University Medical Center…
Every now and then you read a book that you finish and go "Wow". 'Every Deep-Drawn Breath' by Wes Ely, a Vanderbilt University Medical Center…
Liked by Brian Cooper
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Today is my (second) first day of work at Sutter Health! Following an amazing few years at Qualtrics and a couple of weeks relaxing by the pool, I…
Today is my (second) first day of work at Sutter Health! Following an amazing few years at Qualtrics and a couple of weeks relaxing by the pool, I…
Liked by Brian Cooper
Experience & Education
Licenses & Certifications
Patents
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Intelligent interactive voice response system for processing customer communications
Issued US US 9049295 B1
Patent focused on using customer interaction data and other data sources to conduct real-time decisioning to provide a unique, personalized experience for each customer interaction.
Other inventorsSee patent -
Intelligent network-based voice and data recording
Filed US 8,958,541
A method, a system, and computer readable medium comprising instructions for intelligent network-based voice and data recording are provided. A recording of a call from a caller to an agent is initiated. The recording of the call is stored in a voice server. Analysis on voice and data of the recording is performed. A supervisor of the agent is notified of a result of the analysis.
Other inventorsSee patent
Courses
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Creighton University – Business In Brief
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Languages
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English
Native or bilingual proficiency
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Spanish
Professional working proficiency
Recommendations received
7 people have recommended Brian
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An amazing two days. Grateful to be part of this organization. #SutterProud
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Mike Vozas we are so incredibly honored to have you join the team. It’s wonderful to have the opportunity to build another business with you.
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Join us for a virtual coffee and conversation on July 18th to hear our journeys in healthcare leadership!
Join us for a virtual coffee and conversation on July 18th to hear our journeys in healthcare leadership!
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More than 600 trustees serve on over 20 governing boards across the six states and 600,000 square miles that Intermountain Health serves. As a…
More than 600 trustees serve on over 20 governing boards across the six states and 600,000 square miles that Intermountain Health serves. As a…
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Love when life brings you organic moments of connection. Yesterday, I had the pleasure of having dinner and a great conversation with Cutler Andrews,…
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