Benjamin Maxim

Detroit Metropolitan Area Contact Info
5K followers 500+ connections

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About

I joined MSU Federal Credit Union in 2007 and currently serve in a dual role as Chief…

Activity

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Experience & Education

  • MSU Federal Credit Union

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Publications

  • Let The Bots Do It!

    finotta blog

    Technology is here to enable humans to do what we do even better, so let’s let the bots do it!

    See publication
  • Balancing Your Artists & Soldiers to Lead Your CU Into the Future

    CUTimes.com

    Innovation is essential for CU growth, but focusing on your core business model is also critical to sustaining growth.

    See publication
  • Leveraging conversational AI to better enable the customer journey: A practical guide to deploying chatbots at financial institutions

    Journal of Digital Banking Volume 7 Number 1 Summer 2022 by Henry Stewart Productions

    Abstract: The global conversational artificial intelligence (AI) market size is projected to
    grow from US$6.8bn in 2021 to US$18.4bn by 2026, at a compound annual growth rate
    (CAGR) of 21.8 per cent during the forecast period. The major factors driving the growth of
    the conversational AI market are the increasing demand for AI-powered customer support
    services, omnichannel deployment and reduced chatbot development costs. This paper
    explores the practical application of…

    Abstract: The global conversational artificial intelligence (AI) market size is projected to
    grow from US$6.8bn in 2021 to US$18.4bn by 2026, at a compound annual growth rate
    (CAGR) of 21.8 per cent during the forecast period. The major factors driving the growth of
    the conversational AI market are the increasing demand for AI-powered customer support
    services, omnichannel deployment and reduced chatbot development costs. This paper
    explores the practical application of leveraging the conversational AI market to advance
    customer service initiatives and enhance the customer journey.

    See publication
  • Want to attract talent and build better engagement?

    Credit Union National Association News

    Learn how innovation drives employee engagement.

    See publication

Honors & Awards

  • Professional of the Year

    Michigan Credit Union League

  • 2022 Technologist of the Year

    Finopotamus

    Selected as 2022 Finopotamus Tekkie Awards Technologist of the Year

Languages

  • German

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Organizations

  • CU Build

    Core Team Member

    - Present
  • Filene Research Institute

    i3 Wave 17

    -

    Filene i3 is a community of over 260 leaders and changemakers working across the North American credit union system and beyond.

  • CUNA Technology Council

    Member Resources Committee Member

    -

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