Articles by Amy
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My Revenue Cycle Insights from the 2023 HFMA Annual Conference
My Revenue Cycle Insights from the 2023 HFMA Annual Conference
By Amy Raymond
Contributions
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Your physician is resistant to change. How can you get them to see your perspective?
It's important to understand the impacts of your change. It may be critical and necessary and promising to yield huge improvements, but of its incredibly disruptive and time consuming for the physicians, frustrations will mount quickly. This will negatively impact adoption of and adherence to the new process. Once you understand the impacts, you can effectively identify support opportunities for the physicians. They need to feel supported in any changes and that misunderstanding something won't be a barrier to patient care and their own productivity measures.
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Your physician is resistant to change. How can you get them to see your perspective?
Include the physicians in the decision making process as much as possible. It's much easier to get buy in when you involve the affected parties earlier and they feel they had a part in it. Start the change management process in the early phases of identifying a change is necessary and selecting the change... not only when its time to execute. This gives you a much larger percent of physicians already bought in, who understand the scope and context.
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Your physician is resistant to change. How can you get them to see your perspective?
If you've asked questions, listened to answers, and built a full understanding of current work then you can approach the physician with the needed changes in a way that bridges the gap between current state and future state. Does your proposed change require more work from them; extensive learning of a process, tool, or technology; seemingly more time or effort spent? If the answer to any of the above is true, then the ROI and value must be stated and explained. How will the new process help them; what does it do for the organization; why is it critical? Lastly, partner with them to make the change as smooth as possible through support along the way.
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Your physician is resistant to change. How can you get them to see your perspective?
It is so important to understand the physician's perspective. Otherwise how are you to know the best approach in trying to incorporate change into their work? Ask questions and listen to their answers to understand their current state before barging in with ill-defined changes when you don't fully understand their impact. I'm always looking for the "sell" that I can use in change management or the "What's in it for me" (WIIFM) that I can use and you won't know that without first listening and understanding what their workflow is currently.
Activity
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Save the date! Looking forward to seeing many of our partners during this event!
Save the date! Looking forward to seeing many of our partners during this event!
Liked by Amy Raymond
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How many pins have you collected over the years? #HFMAAnnual #hfma #leaders
How many pins have you collected over the years? #HFMAAnnual #hfma #leaders
Liked by Amy Raymond
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🧪 I'm excited to share that I'll be learning something new about AI for 100 days as part of the #100DaysOfAI challenge! Starting July 1st! Join…
🧪 I'm excited to share that I'll be learning something new about AI for 100 days as part of the #100DaysOfAI challenge! Starting July 1st! Join…
Liked by Amy Raymond
Experience & Education
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AKASA
View Amy’s full experience
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Licenses & Certifications
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HFMA's Certified Revenue Cycle Representative (CRCR)
Healthcare Financial Management Association (HFMA)
Issued Expires
Volunteer Experience
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Program Chair, Communications Chair, Board Member
HFMA South Texas Chapter
- Present 2 years 2 months
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Mastermind Mentor
Hiring Our Heroes
- 1 year 1 month
i18n_veterans
I support Hire Our Heroes as a subject matter expert mentor by meeting with military spouses and veterans looking to reenter the workforce or find a role in their new duty station. I participate in their AMPLIFY sessions as a resume and career mentor in a break out 1:1 session. It's a great opportunity to get involved and support and extremely rewarding to speak encouragement into the lives of this population which often struggles to find work due to their frequent moves and the demanding…
I support Hire Our Heroes as a subject matter expert mentor by meeting with military spouses and veterans looking to reenter the workforce or find a role in their new duty station. I participate in their AMPLIFY sessions as a resume and career mentor in a break out 1:1 session. It's a great opportunity to get involved and support and extremely rewarding to speak encouragement into the lives of this population which often struggles to find work due to their frequent moves and the demanding family dynamics that comes with being a military family.
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President, Treasurer
VP 40 Family Readiness Group
- 2 years 5 months
Social Services
The Family Readiness Group is an officially command-sponsored organization of family members, volunteers, and sailors, that together provide an avenue of mutual support and assistance, and a network of communications among the family members, the chain of command, and community resources.
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Volunteer- Dallas Salvation Army Non Residential Team Member
Back on My Feet
- 1 year 4 months
Human Rights
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