Scott Kirby wanted to get this info on your radar. 👇
A picture is worth a thousand words, but a live radar map says it even better. Sometimes, flights are delayed for weather even when there are clear skies at the airport. The reason is usually that departing (or arriving) aircraft would be forced to fly through a line of thunderstorms that are unsafe elsewhere along the flight path. United Airlines is committed to full transparency for our customers. For years, I’ve asked our teams to pretend that I’m on the flight and have called and asked why there’s a delay. I want them to proactively tell customers exactly the same thing that they would tell me. That’s been easy for me to say but really, really difficult to do given the complexity and real-time nature of the flight network. Technology is moving this closer and closer to reality. Our teams are using gen AI to help write the real-time text updates we send customers whose flights have been delayed, and for those customers impacted by weather we’re now including a radar map that shows how it’s affecting flights. We’re the first and only U.S. airline providing these kinds of specific messages and sending them with assistance from gen AI tools. Weather radar maps are an important step in transparency but there���s a lot more to come. We are committed to building the best airline in history for our customers, and while that usually means running a reliable operation, when something does go wrong – including the weather – we want to be open and transparent with you.