ServiceChannel

When you sink your teeth into big challenges 🦷, they can become opportunities for transformation... 🦈 Smile Brands Inc. decided that, to deliver on their promise of “Smiles For Everyone,” they needed to move from a system that was “very human-dependent to an automated solution,” as Scott Graverson, Director of Facilities and Dental Equipment, says. With over 600 locations and 23,000 work orders 😮 per year , finally getting a system of record revolutionized their business. They’ve cut down on costs too; just by deferring work orders that were their landlords’ responsibility, they’ve already saved $80K. 🤟🏼 Scott’s team led the transformation by leveraging ServiceChannel's: 😁 Automation processes; to track and streamline all workflows & communication  😄 Provider Search; to source new, high-performing service providers which ultimately improves resolution times and cuts costs  😆 Analytics; to “manage our vendors and spend by trade very efficiently” and work cross-functionally, with everyone seeing the same data    Smiles delivered? Most definitely!    #facilitiesmanagement #healthcare #innovation #customersuccess #healthcarefacilities 👣 Step into our story of customer innovation and impact. You can find the full case study in the comments below! 👇🏾 

What separates the good from the great in service delivery? Join Bill Schaphorst from MaintenX and our experts Jonathan Haney and James Hemsarth in revealing the game-changing strategy behind building a $100 million portfolio. In this session, discover 🔭 how structured coaching and clear communication elevate relationships and boost performance across the board. Explore our on-demand event to see how establishing rigorous 🤔 business reviews and aligning KPIs can transform your network of providers into a league of all-stars. 👉 Experience the impact yourself: https://lnkd.in/gEC7YGj3 #providernanagement #facilitiesmanagement #liveevent #businessgrowth 

What’s your ‘&’? What makes you more than just your job title? Jasmine Brown and Erica Madera just wrapped up a really cool talk, "Finding Your 'Yes, and?’: Pride 🏳️🌈 Rewind." Inspired by the roundtable discussions held by PRIDE Across Fortive, an EFRG at our parent company, they explore how embracing all facets of our identities can transform our work in facilities management—and beyond. ♾️ It’s about blending who we are at home—perhaps a parent or partner—with our professional expertise, like perfecting the ambiance in a restaurant or implementing cutting-edge FM technology; embracing your full self makes a huge difference. #pridemonth #facilitiesmanagement #diversityinclusion #professionaldevelopment ⚾ Catch their chat and join the convo! What unique traits make you a standout in your field? 🪶 Share your '&' in the comments—we’re keen to see how you combine your worlds! 👇🏽

Pride isn’t just a month, it’s a movement—how are we living this as a Fortive OpCo? 🌈   Meet Alan Golombek, Executive Recruiter and Diversity Champion at Fortive, who leads our PRIDE Across Fortive EFRG with passion and purpose. In this portion of our multimedia piece, "Representation Matters: Now More Than Ever," Alan shares the evolution of this vibrant group, which began with a few committed individuals and has grown into a cornerstone of our corporate culture.    At ServiceChannel and all of Fortive, 🏳️🌈 PRIDE Across Fortive transcends traditional celebrations; it influences our inclusive policies and practices. Through education, connection, and honest dialogues about code-switching, allyship, and unconscious bias, we are not just responding to a call for diversity—we are building an environment where every person is seen, heard, and empowered.    🏳️⚧️ Missed our discussion on how these efforts are reshaping our corporate landscape? Catch up now and see how we’re turning the spirit of Pride into daily practice that nurtures a truly inclusive community. 🔗 https://lnkd.in/gCE4wCuy    #pridemonth #diversityandinclusion #ForYouForUsForGrowth #corporateculture #AtYourServiceChannel 

Feeling overwhelmed by the thought of learning a new facilities management platform? Jessica “Jess” Countess, our vice president of customer success, is here to ease you into a smooth transition.   In the fast-paced world of facilities management, Jessica harnesses her industry expertise and innovative spirit to demystify 🔮 complex processes. With Jessica at the helm, our Customer Success team is a beacon of best practices, merging insights from retail to real estate to turn obstacles into strategic triumphs.    🏳️🌈 Tune in to hear Jessica Countess explain what makes her crew stand out for businesses and communities and why it’s not just about solving problems but fostering connections that drive progress for everyone. Watch in the comments below 👇🏻 (sort by "most recent" if you don't see it) 👀    #facilitiesmanagement #customersuccess #facilities #digitalization     🤫 Psss... you forgot to check out the comments section! 👇🏾 

🌞 Happy summer solstice, everyone! As we all try to beat this sweltering heat, let’s talk about someone who's mastered staying cool under pressure: Kathy West.    Kathy has been rocking 🤟🏻 it at ServiceChannel for 20 years, and we’re beyond excited to share her incredible journey. From navigating a 55-mile commute, to weathering storms (literally, like Hurricane Sandy!), to helping us transition smoothly to remote work, Kathy has seen it all and handled everything with grace and determination.    So, grab a refreshing bev and join us in celebrating Kathy’s amazing story. Trust us, you’ll be inspired by her journey and the mark she’s made on all of us.    🔗 Check out Kathy’s full story on our dot com found in the comments below 👇🏾 (sort by "most recent" if you don't see it) 👀    Kathy, you’re a legend. Thanks for being such an inspiration! 💙    #ServiceChannel25 #AtYourServiceChannel #facilitiesmanagement #employeespotlight #culturematters 

Are we really facing a retail apocalypse? 🧟 In the latest episode of Elevating Brick and Mortar, Sid chats with Bill Yanek, CEO of ConnexFM. Bill and Siddarth Shetty have worked closely on the ConnexFM | The Multi-Site Facilities Management Network board, and now they're bringing their candid, no-holds-barred conversation to the mic. 🎤 Bill shares insights on how facilities management must be integrated into the conversation with design and tech teams, emphasizing the need for seamless 🪡 serviceability in modern retail environments. He touches on the evolution of retail, citing the example of Gary Vee’s strategic organic 🤳🏻 content and how technology personalizes shopping experiences. 🤔 Bill also tackles the so-called retail apocalypse, arguing that the future of brick and mortar is promising with the advent of smart facilities. Don’t miss this episode for a deep dive into the trends shaping the future of retail facilities management; watch the full episode in the comments below 👇🏾 (sort by "most recent" if you don't see it) 👀 #facilitiesmanagement #podcast #retail #smartfacilities #ConnexFM #industryleaders

🚨 Facilities Professionals, Time is Ticking! 🚨    You know the drill: endless road trips, facility visits, and provider check-ins. It’s exhausting, and who has time for anything else? But what if you could streamline your workflow and improve provider performance, all while saving time?    🔖 Join us on Tuesday, June 25 at 9am PST for a game-changing webinar: Provider Coaching: Build Your Bench Strength by Developing a Network of All-Stars. In just one hour, you'll discover strategies to create win-win scenarios that boost 🆙 your efficiency, enhance provider performance, and keep your facilities at their best. Hear from industry experts, including providers like MaintenX, and learn actionable 📊 insights you can implement immediately.    Don’t miss out—register now in the comments below 👇🏾 (sort by "most recent" if you don't see it) 👀 . Let’s transform the way you manage your facilities. See you there! 🚀    #facilitiesmanagement #serviceproviders #webinar #facilitymanagement #facilitiesprofessionals 

Juneteenth is more than just a day off of work—it's a powerful reminder of freedom, resilience, and the ongoing journey toward equality. As we celebrate this historic day, let's honor the contributions and stories of Black Americans that shape our nation's history. ✊🏾 🤚🏽 Swipe through our carousel to learn ten key facts about Juneteenth and be inspired by the rich heritage it represents. Together, we celebrate, educate, and continue to advocate for a future where freedom and justice prevail for all. #juneteenth #blackhistory #americanhistory #equality #diversity #inclusion

Here is an ode to you, the hardworking ones keeping brick and mortar brands up and running... no matter what role you're playing in the band, we know your music is what makes the world go 'round. Thank you for partnering with us, we're here for you. #AtYourServiceChannel #facilitiesmanagement #facilities #facilitiesmaintenance