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ServiceChannel

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When you sink your teeth into big challenges 🦷, they can become opportunities for transformation... 🦈 Smile Brands Inc. decided that, to deliver on their promise of “Smiles For Everyone,” they needed to move from a system that was “very human-dependent to an automated solution,” as Scott Graverson, Director of Facilities and Dental Equipment, says. With over 600 locations and 23,000 work orders 😮 per year , finally getting a system of record revolutionized their business. They’ve cut down on costs too; just by deferring work orders that were their landlords’ responsibility, they’ve already saved $80K. 🤟🏼 Scott’s team led the transformation by leveraging ServiceChannel's: 😁 Automation processes; to track and streamline all workflows & communication  😄 Provider Search; to source new, high-performing service providers which ultimately improves resolution times and cuts costs  😆 Analytics; to “manage our vendors and spend by trade very efficiently” and work cross-functionally, with everyone seeing the same data    Smiles delivered? Most definitely!    #facilitiesmanagement #healthcare #innovation #customersuccess #healthcarefacilities 👣 Step into our story of customer innovation and impact. You can find the full case study in the comments below! 👇🏾 

ServiceChannel

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“When we implemented ServiceChannel, it really became the singular platform for us to deliver a better experience for the offices we support.“ 🦷 https://servicechannel.com/case-studies/case-study-smile-brands/

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