Posh

Happy Fintech Friday! Today, we’re celebrating Posh, one of our outstanding portfolio #fintech companies. We are so impressed with this fintech that we recently led a round of funding for Posh, which leverages generative and conversational AI to make the #creditunion world more efficient and accessible with 24/7 member service solutions and more. https://www.posh.ai/ There’s more to Posh: 1. They have over 100 deployments with leading credit unions and financial institutions. 2. Their recent round of funding led by #Curql raised their total to over $45 million. Read more here: https://hubs.li/Q02FhntR0 3. Posh recently welcomed former NCUA Chairman Rodney E. Hood to its board of directors. https://hubs.li/Q02Fhm-40

🌟 Happy #FintechFriday! 🌟 Today, we are spotlighting our partner Posh and their cutting-edge AI solutions that are transforming the banking experience. 🚀 Posh empowers #creditunions and #banks with intelligent tools for real-time customer support, employee efficiency, and operational excellence. They are leading the way in creating a world where better banking is just a tap, click, or word away! Meet Posh’s AI Assistants: 🤖 Voice Assistant: A 24/7 comprehensive banking concierge that handles FAQs, transactions, and customer identity verification, ensuring a seamless experience for customers. 🤖 Knowledge Assistant: Utilizes generative AI to provide instant answers, improve knowledge management, and accelerate employee onboarding. 🤖 Digital Assistant: A powerful chatbot for automating customer service, seamlessly integrated into websites and mobile banking platforms. The #JanuseaTeam is proud to support Posh's mission and excited about our ongoing collaboration. Together, we’re elevating the standard of financial services and positively impacting our community. 🌐 #JanuseaPartnerships #JanuseaConnections #fintechs

FirstLight Federal Credit Union tackled member experience issues by launching Posh's Digital and Voice Assistant. Luna, FirstLight's AI Assistant, now handles all website inquiries and calls, reducing unanswered calls by 20%, shortening wait times, and managing 711K+ calls. Learn more https://hubs.ly/Q02DgJ490 #AI #Innovation #CustomerExperience #Fintech #ClientSuccess #CustomerSuccess #ClientStory

How can conversational AI + IVR revolutionize your FI contact center? By reducing volume, increasing customer satisfaction and saving time and money. https://hubs.ly/Q02DfTbB0 #ConversationalAI #IVR #InteractiveVoiceResponse #VoiceAssistant #Chatbot #AI

🚀 Introducing Posh AI's Trust Center! Your one-stop resource for data security, privacy, and compliance. Access detailed documentation, get answers to your security and privacy questions, and explore our robust security practices. We're committed to transparency and trust, ensuring confidence in our AI assistants. Check it out: https://hubs.ly/Q02BW4DK0 #AI #GRC #ResponsibleAI #AISecurity #AIPrivacy #AICompliance #TrustCenter

Relying on a ticketing system to manage your AI? Many AI vendors lack control or flexibility with their bots. Need a quick change? Usually, you'd wait 3-5 days after emailing or submitting a ticket. 🎫 Updating holiday hours? That’s a ticket. 🎫 Notifying customers about a down phone number? Another ticket. 🎫 Need to adjust call routing? Yep, a ticket. 🎫 Informing customers of an important update? Yet another ticket. With Posh, update your bots directly through the Posh Portal. No emails, meetings, or tickets needed. Enjoy full control and flexibility anytime. Learn more at https://hubs.ly/Q02BVP4b0 #AIManagement #AIControl #AIFlexibility #AI #PoshPortal

Get ready for AI. Our guide, tailor-made for the C-Suite, explains which teams stand to benefit the most from AI implementation—and how to adopt AI successfully. https://hubs.ly/Q02CF2cF0 #AIGuide #GuidetoAI #CEOGuide #Executives #AI #ConversationalAI

Florida Credit Union upgraded to Posh's Conversational AI, enhancing member experience with Flora, their new Voice Assistant. Flora manages 30,000+ calls/month, resolving 91% of requests and allowing agents to focus on complex tasks. Learn more about their AI journey in their client story https://hubs.ly/Q02BVtC90 #AI #Innovation #CustomerExperience #ClientSuccess #CustomerSuccess #ClientStory

Elevate your AI strategy with Posh's consultative approach to partnership. Our ongoing guidance, innovation, and focus on mutual growth set us apart. Dive into our latest blog to learn more about the partnership and support you'll recieve working with Posh throughout your AI journey! https://hubs.ly/Q02BVtDY0 #AIFinance #CustomerSuccess #Innovation #Partnership #AIVendor #AIPartner