One Nevada Credit Union upgraded their 20-year-old IVR system with Posh's Voice Assistant. Sage, their AI bot, provides 24/7 service and reduces contact center calls by 20%. With 1.3M+ interactions and $70K savings per month, Sage ensures tech-savvy members get superior, efficient service. Learn more about their savings in their client story https://hubs.ly/Q02FhZCh0 #AI #Innovation #CustomerExperience #ClientSuccess #CustomerSuccess #ClientStory
Posh
Software Development
Boston, Massachusetts 15,126 followers
Powering more natural conversations
About us
Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018 🚀 We are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels. We're hiring talent across the board! Come join our highly talented, passionate team to completely change conversational and generative AI!
- Website
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http://www.posh.ai
External link for Posh
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2018
- Specialties
- artificial intelligence, machine learning, natural language processing, emerging technologies, chatbots, financial services, conversational ai, interactive voice response, ivr , nlp, ai, fintech, creditunions, MIT, generative ai, banking, voice assistant, digital assistant, genai, and financial institutions
Locations
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Primary
695 Atlantic Ave
Floor 9
Boston, Massachusetts 02111, US
Employees at Posh
Updates
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Posh is thrilled to announce that our client, Citadel Credit Union, has been recognized for their superior conversational AI support by Opus Research! The Opus Research awards celebrate the real-world benefits of conversational AI, with previous winners including Citizens Bank, USAA and more. Citadel Credit Union was honored for their highly capable self-service solution, which has boosted NPS scores, handles a wide range of questions, and demonstrates exceptional conversational flexibility. Congratulations, Citadel Credit Union! https://hubs.ly/Q02FQB7D0 #ConversationalAI #AIExcellence #CustomerSupport
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Robust support from your AI vendor is crucial. You need a reliable partner. At Posh, you get a dedicated client success manager. During go-live, a team of 6 US-based experts, including a strategic advisor and network specialist, ensures a smooth launch with frequent syncs. This comprehensive support enables you to go live with almost complete coverage, achieving a faster time to success. Your Posh team will be there to quickly address any issues and review analytics for continuous improvement. Don't settle for less. Learn about our support https://hubs.ly/Q02Dh0VW0 #CustomerSuccess #CustomerService #AI #ArtificialIntelligence #AIVendor #AIPartner
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Posh reposted this
Happy Fintech Friday! Today, we’re celebrating Posh, one of our outstanding portfolio #fintech companies. We are so impressed with this fintech that we recently led a round of funding for Posh, which leverages generative and conversational AI to make the #creditunion world more efficient and accessible with 24/7 member service solutions and more. https://www.posh.ai/ There’s more to Posh: 1. They have over 100 deployments with leading credit unions and financial institutions. 2. Their recent round of funding led by #Curql raised their total to over $45 million. Read more here: https://hubs.li/Q02FhntR0 3. Posh recently welcomed former NCUA Chairman Rodney E. Hood to its board of directors. https://hubs.li/Q02Fhm-40
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Posh reposted this
🌟 Happy #FintechFriday! 🌟 Today, we are spotlighting our partner Posh and their cutting-edge AI solutions that are transforming the banking experience. 🚀 Posh empowers #creditunions and #banks with intelligent tools for real-time customer support, employee efficiency, and operational excellence. They are leading the way in creating a world where better banking is just a tap, click, or word away! Meet Posh’s AI Assistants: 🤖 Voice Assistant: A 24/7 comprehensive banking concierge that handles FAQs, transactions, and customer identity verification, ensuring a seamless experience for customers. 🤖 Knowledge Assistant: Utilizes generative AI to provide instant answers, improve knowledge management, and accelerate employee onboarding. 🤖 Digital Assistant: A powerful chatbot for automating customer service, seamlessly integrated into websites and mobile banking platforms. The #JanuseaTeam is proud to support Posh's mission and excited about our ongoing collaboration. Together, we’re elevating the standard of financial services and positively impacting our community. 🌐 #JanuseaPartnerships #JanuseaConnections #fintechs
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FirstLight Federal Credit Union tackled member experience issues by launching Posh's Digital and Voice Assistant. Luna, FirstLight's AI Assistant, now handles all website inquiries and calls, reducing unanswered calls by 20%, shortening wait times, and managing 711K+ calls. Learn more https://hubs.ly/Q02DgJ490 #AI #Innovation #CustomerExperience #Fintech #ClientSuccess #CustomerSuccess #ClientStory
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How can conversational AI + IVR revolutionize your FI contact center? By reducing volume, increasing customer satisfaction and saving time and money. https://hubs.ly/Q02DfTbB0 #ConversationalAI #IVR #InteractiveVoiceResponse #VoiceAssistant #Chatbot #AI
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🚀 Introducing Posh AI's Trust Center! Your one-stop resource for data security, privacy, and compliance. Access detailed documentation, get answers to your security and privacy questions, and explore our robust security practices. We're committed to transparency and trust, ensuring confidence in our AI assistants. Check it out: https://hubs.ly/Q02BW4DK0 #AI #GRC #ResponsibleAI #AISecurity #AIPrivacy #AICompliance #TrustCenter
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Relying on a ticketing system to manage your AI? Many AI vendors lack control or flexibility with their bots. Need a quick change? Usually, you'd wait 3-5 days after emailing or submitting a ticket. 🎫 Updating holiday hours? That’s a ticket. 🎫 Notifying customers about a down phone number? Another ticket. 🎫 Need to adjust call routing? Yep, a ticket. 🎫 Informing customers of an important update? Yet another ticket. With Posh, update your bots directly through the Posh Portal. No emails, meetings, or tickets needed. Enjoy full control and flexibility anytime. Learn more at https://hubs.ly/Q02BVP4b0 #AIManagement #AIControl #AIFlexibility #AI #PoshPortal
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