Posh’s Post

One Nevada Credit Union upgraded their 20-year-old IVR system with Posh's Voice Assistant. Sage, their AI bot, provides 24/7 service and reduces contact center calls by 20%. With 1.3M+ interactions and $70K savings per month, Sage ensures tech-savvy members get superior, efficient service. Learn more about their savings in their client story https://hubs.ly/Q02FhZCh0 #AI #Innovation #CustomerExperience #ClientSuccess #CustomerSuccess #ClientStory

Posh is thrilled to announce that our client, Citadel Credit Union, has been recognized for their superior conversational AI support by Opus Research! The Opus Research awards celebrate the real-world benefits of conversational AI, with previous winners including Citizens Bank, USAA and more. Citadel Credit Union was honored for their highly capable self-service solution, which has boosted NPS scores, handles a wide range of questions, and demonstrates exceptional conversational flexibility. Congratulations, Citadel Credit Union! https://hubs.ly/Q02FQB7D0 #ConversationalAI #AIExcellence #CustomerSupport

Robust support from your AI vendor is crucial. You need a reliable partner. At Posh, you get a dedicated client success manager. During go-live, a team of 6 US-based experts, including a strategic advisor and network specialist, ensures a smooth launch with frequent syncs. This comprehensive support enables you to go live with almost complete coverage, achieving a faster time to success. Your Posh team will be there to quickly address any issues and review analytics for continuous improvement. Don't settle for less. Learn about our support https://hubs.ly/Q02Dh0VW0 #CustomerSuccess #CustomerService #AI #ArtificialIntelligence #AIVendor #AIPartner

FirstLight Federal Credit Union tackled member experience issues by launching Posh's Digital and Voice Assistant. Luna, FirstLight's AI Assistant, now handles all website inquiries and calls, reducing unanswered calls by 20%, shortening wait times, and managing 711K+ calls. Learn more https://hubs.ly/Q02DgJ490 #AI #Innovation #CustomerExperience #Fintech #ClientSuccess #CustomerSuccess #ClientStory

How can conversational AI + IVR revolutionize your FI contact center? By reducing volume, increasing customer satisfaction and saving time and money. https://hubs.ly/Q02DfTbB0 #ConversationalAI #IVR #InteractiveVoiceResponse #VoiceAssistant #Chatbot #AI

🚀 Introducing Posh AI's Trust Center! Your one-stop resource for data security, privacy, and compliance. Access detailed documentation, get answers to your security and privacy questions, and explore our robust security practices. We're committed to transparency and trust, ensuring confidence in our AI assistants. Check it out: https://hubs.ly/Q02BW4DK0 #AI #GRC #ResponsibleAI #AISecurity #AIPrivacy #AICompliance #TrustCenter

Relying on a ticketing system to manage your AI? Many AI vendors lack control or flexibility with their bots. Need a quick change? Usually, you'd wait 3-5 days after emailing or submitting a ticket. 🎫 Updating holiday hours? That’s a ticket. 🎫 Notifying customers about a down phone number? Another ticket. 🎫 Need to adjust call routing? Yep, a ticket. 🎫 Informing customers of an important update? Yet another ticket. With Posh, update your bots directly through the Posh Portal. No emails, meetings, or tickets needed. Enjoy full control and flexibility anytime. Learn more at https://hubs.ly/Q02BVP4b0 #AIManagement #AIControl #AIFlexibility #AI #PoshPortal