Founded in 1998, NelsonHall is the industry's leading BPO and outsourcing analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective marketplace information. We work closely with our clients to create a value based relationship based on our unrivalled outsourcing knowledge to act as a trusted advisor, providing answers and making business sense of the complexity and challenges faced by both service buyers and service providers within the global outsourcing market.
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NelsonHall reposted this
NelsonHall’s updated CX Services Market Forecast: 2024-2028 is now online. It consists of 89 pages. The full breakdown of the market forecast and vendor covers market shares across: ☑ 5 service lines ☑ 39 geographies ☑ 39 industry sectors ☑~100 CXS vendors https://lnkd.in/dcSb4TfC #cx #cxservices #cxtransformation #forecast #growth #NelsonHall
NelsonHall's Global BPS Market Forecast: 2024 - 2028 is now available to subscribers. This comprehensive market forecast report is designed for: ✅ Sourcing managers monitoring the business process services (BPS) industry and seeking to identify leading vendors for shortlists and RFPs ✅ Executives seeking assistance in identifying levels of BPS vendor presence by service line and geography ✅ Vendor marketing, sales, and business managers looking to identify market sizes and growth rates and their market share relative to their peers ✅ Financial analysts and investors specializing in the support services sector https://lnkd.in/eRdaXtJr #BPS #Sourcing
DeeAnna Warrington will walk through: - How benefits administration has changed - Where the market is going - What supporting technology to look for - What to expect from your vendors - What employees want and expect Register for this isolved Masterclass now via the link below...
🔓 Are you ready to unlock the secrets of an effective benefits administration? 🔓 DeAnna Warrington of NelsonHall joins us for an isolved Masterclass on August 6th at 2PM ET to help you transform your organization's approach to #BenAdmin. Gain valuable insights to streamline your processes and boost the overall #employeeexperience! 🚀
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Looking forward to a briefing today from Virtusa on their offering Helio which enables enterprise scale #AI capabilities using #GenAI #Helio #DigitalTransformation
NelsonHall reposted this
We're thrilled to share our latest collaboration with NelsonHall on the new Consumer Duty guidelines. These guidelines mark a significant step forward in prioritising customer outcomes and ensuring organisations act in their customers' best interests. Our piece delves into how these regulations will reshape consumer interactions and the strategies organisations must adopt to comply effectively 📋 Check out the full article to learn more about the impact and how we're helping businesses navigate these changes 👉 https://lnkd.in/eciiZd6c #ConsumerDuty #CustomerExperience #NelsonHall
New NelsonHall blog: "ArvatoConnect Focused on Results-Driven CX with Consumer Duty" In July 2023, the U.K. Financial Conduct Authority (FCA) introduced Consumer Duty, a set of rules and guidelines to drive companies to deliver good outcomes for customers. By the end of July 2024, firms are required to ensure the application of Consumer Duty to closed products and services. ArvatoConnect shared its approach to enabling the adoption of Consumer Duty by its clients and its perspective on the wider impact it has on a results-driven CX culture. https://lnkd.in/d4TMzJSg #cx #ConsumerDutyAct #cxtransformation #cxservices Paul Constantine Joseph Jack Mike Stewart Mike Orlic James Towner Al Davies
NelsonHall reposted this
We're thrilled to share our latest collaboration with NelsonHall on the new Consumer Duty guidelines. These guidelines mark a significant step forward in prioritising customer outcomes and ensuring organisations act in their customers' best interests. Our piece delves into how these regulations will reshape consumer interactions and the strategies organisations must adopt to comply effectively 📋 Check out the full article to learn more about the impact and how we're helping businesses navigate these changes 👉 https://lnkd.in/eciiZd6c #ConsumerDuty #CustomerExperience #NelsonHall
New NelsonHall blog: "ArvatoConnect Focused on Results-Driven CX with Consumer Duty" In July 2023, the U.K. Financial Conduct Authority (FCA) introduced Consumer Duty, a set of rules and guidelines to drive companies to deliver good outcomes for customers. By the end of July 2024, firms are required to ensure the application of Consumer Duty to closed products and services. ArvatoConnect shared its approach to enabling the adoption of Consumer Duty by its clients and its perspective on the wider impact it has on a results-driven CX culture. https://lnkd.in/d4TMzJSg #cx #ConsumerDutyAct #cxtransformation #cxservices Paul Constantine Joseph Jack Mike Stewart Mike Orlic James Towner Al Davies
Modern AI and GenAI solutions promise to enable banks to manage and analyze data more effectively. However, adopting new AI solutions is lagging far behind the market hype. In a new NelsonHall blog post, Andy Efstathiou looks at how Tata Consultancy Services is helping clients address this challenge: https://lnkd.in/eYNMp2Pe #AI #GenAI #financialservices #Banking
Ivan Kotzev has published a new NelsonHall blog post: 'ArvatoConnect Focused on Results-Driven CX with Consumer Duty' – https://lnkd.in/e3TuVqcE #CX #CXservices #Compliance #ConsumerDuty
Andy Efstathiou has published an update to his assessment of the mortgage & loan services market, in the light of recent market developments: https://lnkd.in/eBeP9kwc #Mortgages #Loans #FinancialServices