NelsonHall’s Post

Can your Consumer Duty Outcome monitoring do this: 🔗 If you'd like to book a call to look at how we can help your business, follow this link: https://lnkd.in/eXu9X58s #consumerduty #fca #vulnerablecustomers #cx #customerexperience #compliance #riskandcompliance #financialservices #vulnerability #vulnerabilitymanagement

Can your Consumer Duty Outcome monitoring do this: 🔗 If you'd like to book a call to look at how we can help your business, follow this link: https://lnkd.in/eXu9X58s #consumerduty #fca #vulnerablecustomers #cx #customerexperience #compliance #riskandcompliance #financialservices #vulnerability #vulnerabilitymanagement

A gentle reminder to follow Duty CX on LinkedIn - we're the UK's first dedicated Consumer Duty consultancy! You can do this by following the link below, and let me know if you wanted to discuss any of our services. #consumerduty #fca #vulnerablecustomers #cx #customerexperience #compliance #riskandcompliance #financialservices #vulnerability

📊 I asked last week 'Are more firms starting to 'get it'?', regarding Consumer Duty, and 53% of respondents said 'yes' - that's up from 23% when I asked the same question last year! 🌟 I call that progress! 📲 If you'd like to book a call to look at how we can help your business with customer outcome measurement and evidencing, follow this link: https://lnkd.in/eXu9X58s #consumerduty #fca #vulnerablecustomers #cx #customerexperience #compliance #riskandcompliance #financialservices #vulnerability #vulnerabilitymanagement

If your employee incentive program is directly linked to customer reviews, you could be opening the door for employees to emotionally ‘blackmail�� customers into providing higher ratings, or manipulating data, as it affects their livelihood. Of course, it’s entirely unethical, and while brands don’t condone the practice in any way, it does not mean that it is not happening! Such behaviour is likely to be experienced by customers as manipulative, even coercive, and erodes the trust that businesses work so hard to build. Consider the design of your #VOC programme, very carefully as it may be compromising its value through unintended consequences. https://lnkd.in/dHijcUJF #VoiceOfTheCustomer #VOC #Ethics #CustomerSurvey #CX

What CX myths are holding you back from top-level customer experience performance? In this guidebook, explore 3 key myths and 2 strategies that you can use to replace them. Download now! https://bit.ly/45WcG1A Sponsor: Verint #CX #CXMyths #CustomerExperience

🤐 Nothing I can add here really! 📲 If you'd like to book a call to look at how we can help your business with customer outcome measurement and evidencing, follow this link: https://lnkd.in/eXu9X58s #consumerduty #fca #vulnerablecustomers #cx #customerexperience #compliance #riskandcompliance #financialservices #vulnerability #vulnerabilitymanagement

In today's rapidly changing business landscape, customer experience (CX) has evolved far beyond simple transactions. It's about building lasting relationships based on trust, integrity, and transparency. My-CX recognizes that to succeed in this new era, we must embrace a more ethical and transparent approach to customer engagement. Why Ethics and Transparency Matter in CX 1. Building Customer Trust: Ethical behavior and transparent practices build trust with customers. When consumers know a company operates with integrity, they're more likely to remain loyal and recommend your services. 2. Customer-Centric Focus:An ethical approach to CX places the customer at the center of decision-making. By understanding their needs and respecting their data, you create experiences that genuinely serve them. 3. Compliance and Reputation:Adhering to ethical standards ensures compliance with regulations while safeguarding your brand's reputation. One ethical misstep can have far-reaching consequences in today's connected world. 4. Competitive Advantage:Companies that prioritize ethics and transparency gain a competitive edge. Consumers actively seek out businesses that align with their values and principles. At My-CX, we're on a journey to explore these critical dimensions of customer experience. We're committed to understanding and implementing best practices that not only meet regulatory requirements but go beyond to foster trust and exceed customer expectations. #CXInnovation #CustomerExperience #EthicalCX #TransparencyMatters #TrustInBusiness #CustomerTrust #DataEthics #BusinessEthics #DigitalEthics

What CX myths are holding you back from top-level customer experience performance? In this guidebook, explore 3 key myths and 2 strategies that you can use to replace them. Download now! https://bit.ly/4c97s4C Sponsor: Verint #CX #CXMyths #CustomerExperience