Inktel Contact Center Solutions

Inktel Contact Center Solutions

Outsourcing and Offshoring Consulting

Doral, Florida 21,573 followers

A leading business process outsourcer specializing in creating personalized call center solutions. #AddPassion

About us

Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy

Website
http://www.inktel.com
Industry
Outsourcing and Offshoring Consulting
Company size
1,001-5,000 employees
Headquarters
Doral, Florida
Type
Privately Held
Founded
1997
Specialties
direct marketing, contact center, call center, database management, graphic design, e-commerce, outsourced business solutions, social media marketing, and e-marketing

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