CX of M Radio

Episode 217 of The World of UX is now available! This week, Darren hosts AI expert Yan Vishnepolsky. Yan tells his story about entering the worlds of UX and AI. He also shares several tips and insights about AI and how UXers can engage properly with the current wave of UX's evolution. https://lnkd.in/eYKgWpNB

Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! My guest on this episode of the All Things Considered CX with Bob Azman podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company - Customer Experience Experts, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences that drive breakthrough business results. His clients include Oracle, Microsoft, DocuSign, Wells Fargo, GE, AT&T and PepsiCo. He has been a leader in the CX community, receiving the CXPA Innovation Award, named a Who’s Who of CX and a CX Expert as well as CIO Review’s Most Promising Customer Experience Management Service Provider in 2023. Mr. Tucker has an MBA from Stanford University’s Graduate School of Business and led the CX role as part of the C-Suite at AAA and Copart. His research on generating CX revenue and demonstrating the value of investing in CX will inspire you! A great way to wrap this season's podcasts as we take a summer break! Great line up coming in the Fall. Stay tuned! Brought to you by CX of M, CX of M Radio, and InnovativeCX . Also available on YouTube. Click on the link in comments to access the podcast available now! #podcast #cx #cxroi

Episode 215 of The World of UX is now available! This week, Darren revisits the UX hiring landscape topic, itemizing and analyzing the dysfunction, inequitably, and incivility reflected in many of today's job rejection notices. Tune in for a revealing breakdown of an actual rejection email and the messages people aren't supposed to gauge. https://lnkd.in/e239xbU6

Experience Rules! It sure does and now there’s a book to prove it. Not only that – there’s an operating system to help you realize that Experience does indeed rule! Diane Magers and Michael Hinshaw authors of the new book, Experience Rules, join me on this episode of the All Things Considered CX with Bob Azman podcast. Michael is the founder and president of customer experience consultancy McorpCX and recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling books Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, and Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It, with Diane Magers. Diane is a seasoned executive and change catalyst in Experience Management. Founder and CEO of Experience Catalysts. Chair Emeritus and former CEO of the Customer Experience Professionals Association (CXPA). With a master’s in clinical psychology and an MBA, coupled with certifications in various aspects of experience management, Diane’s goal is to drive meaningful change and foster lasting relationships in our community, for brands and their customers, employees, and partners for aligned purpose and outcomes. Brought to you by CX of M Radio, CX of M, and InnovativeCX . Also available on YouTube. #cx #experiencerules #podcast Click on the link in comments to access the podcast.

Episode 214 of The World of UX is now available! A commitment to lifelong learning is one of the most important contributing factors to excelling in UX. Understanding the science of education can help us to excel and optimize our success in UX, no matter our current level of seniority and expertise. In this episode, Darren shares some science-related factoids about learning and how we can get the most out of practically any learning scenario to which we're exposed. https://spoti.fi/3xmxqm6

Episode 213 of The World of UX is now available! This week, Darren revisits the topic of UX Kool-aid, exposing five additional points of interest: Design systems, artificial intelligence, faux educational resources, the Ph.D. to UX movement, and blind embracing of imposter syndrome. https://spoti.fi/4ebILpX

Episode 213 of The World of UX is now available! This week, Darren revisits the topic of UX Kool-aid, exposing five additional points of interest: Design systems, artificial intelligence, faux educational resources, the Ph.D. to UX movement, and blind embracing of imposter syndrome. https://spoti.fi/4ebILpX

Episode 212 of The World of UX is now available! Many know that today's UX hiring landscape is broken, but few can explain it. This week, Darren talks about several normalized aspects of today's UX hiring practices that are all dysfunctional, inquitable, and incivil. Tune in for the breakdown. https://spoti.fi/3yU90ke

Episode 211 of The World of UX is now available! Ever heard someone say "Stop drinking the Kool-aid?" This metaphoric statement refers to a tragic event in American history where people either blindly or through coercion ingested something self-detrimental. Figuratively, the same thing is happening en masse in today's UX community. In this episode, Darren highlights several happenings and mindsets reflective of drinking the proverbial Kool-aid, challenging people to rise above this destructive trend and practice in UX. https://spoti.fi/3KkIbs3

I'll be appearing on "'A Moment Of Xen / Live iHeart Radio Show" On 710 WOR The Voice Of New York on Saturday, May 18 @ 9pm EST. In addition we will go LIVE on Traverse TV Sunday, May 19 @ 1pm EST and on YouTube @ 2pm EST. #amomentofxen #realuxtalk @xensams @iheartradio @wor710