Cresta is all about improving efficiency and effectiveness to create an enhanced contact center. That’s what Brinks Home discovered when they used our AI-driven tools to provide exceptional service, which led to greater consistency and quality in customer interactions. Veronica Moturi, Senior VP of Customer Experience at Brinks Home, explains. ⬇️ #contactcenter #customerexperience #AItools
Cresta
Software Development
Palo Alto, California 13,116 followers
Generative AI for the Contact Center
About us
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Website
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http://www.cresta.com
External link for Cresta
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Locations
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Primary
540 Bryant St
Palo Alto, California 94301, US
Employees at Cresta
Updates
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How could your contact center grow if you had: ▶ 100% visibility into every conversation ▶ Actionable insights into what's working best ▶ Personalized coaching for every single agent — without any extra work? Find out in this interactive tour of Cresta's Conversation Intelligence platform, to see what your organization could achieve with the power of AI. #conversationalAI #contactcenter #conversationintelligence
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By embracing real-time coaching, insights, and auto-summarization, Brinks Home has been able to minimize operational challenges, and even set a new standard of excellence for their industry. Here’s what Veronica Moturi, Senior VP of Customer Experience at Brinks Home, says about the paradigm shift her team experienced through Cresta.
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"Do you want fries with that?" This is possibly the best service-to-sales example known to man. 🍟 For contact centers, service-to-sales motions can provide deeper customer value, unlock new revenue streams, and ultimately lead to long-term profitability. Here's how it works 👇 https://lnkd.in/dpsFsp3v #servicetosales #revenuegeneration #customervalue #generativeAI
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What's so powerful about the combination of generative AI and big data? And how can financial institutions take full advantage of that power to unlock meaningful and far-reaching change? 💡 Read our blog to find out! #bigdata #generativeAI #finance #customerservice
The intersection of generative AI and big data: A turning point for financial services
cresta.com
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When faced with the need to modernize their call center, Brinks Home sought innovative solutions to streamline and enhance their operations. With Cresta, they were able to implement a full digital transformation through one end-to-end generative AI platform. Philip Kolterman, SVP of Digital Transformation and IT at Brinks Home, shares his team’s experience ⬇ #digitaltransformation #callcenter #innovation
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Don't miss your chance to learn about 4 benchmarks every contact leader should know in 2024! Our webinar is starting soon: https://lnkd.in/diQh-Pqa Cresta CMO, Russell Banzon, and Customer Success Manager, Brittany Benjamin Bell will explore how measuring success in the contact center is changing, and best practices for keeping up. Join the discussion here: https://lnkd.in/diQh-Pqa
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"Large Language Model" (or LLM) is a term that has gained widespread recognition with the growth of generative AI, but is still not fully understood by all. We're breaking down what LLMs are, their pros and cons, and how enterprise contact centers can use them to their advantage. Check it out: https://lnkd.in/dK8Sa-JV #LLM #generativeaAI #contactcenterAI
Large language models and the enterprise
cresta.com
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Cresta reposted this
With Cresta, an investment in A.I. is fundamentally an investment in your employees. Being outcome-driven isn't just about AHT reduction and sales conversion, it's about employee satisfaction as the necessary precursor to customer satisfaction.
At Cresta, we believe AI is not here to replace agents in the contact center, but rather to augment the human touch. Hear from Philip Kolterman, SVP of Digital Transformation and IT at Brinks Home, on how his team uses Cresta as an assistance tool to empower agents, not replace them! #callcenter #generativeai #digitaltransformation