When faced with the need to modernize their call center, Brinks Home sought innovative solutions to streamline and enhance their operations. With Cresta, they were able to implement a full digital transformation through one end-to-end generative AI platform. Philip Kolterman, SVP of Digital Transformation and IT at Brinks Home, shares his team’s experience ⬇ #digitaltransformation #callcenter #innovation
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With generative AI, your service agents can become top sales agents too, turning your contact center into a revenue powerhouse. Check out the ebook to get exclusive insights on how you can use generative AI to empower your agents, delight customers, and take revenue to new levels ⬇ 🔗 https://lnkd.in/diYFV23M
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Cresta is all about improving efficiency and effectiveness to create an enhanced contact center. That’s what Brinks Home discovered when they used our AI-driven tools to provide exceptional service, which led to greater consistency and quality in customer interactions. Veronica Moturi, Senior VP of Customer Experience at Brinks Home, explains. ⬇️ #contactcenter #customerexperience #AItools
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How could your contact center grow if you had: ▶ 100% visibility into every conversation ▶ Actionable insights into what's working best ▶ Personalized coaching for every single agent — without any extra work? Find out in this interactive tour of Cresta's Conversation Intelligence platform, to see what your organization could achieve with the power of AI. #conversationalAI #contactcenter #conversationintelligence
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By embracing real-time coaching, insights, and auto-summarization, Brinks Home has been able to minimize operational challenges, and even set a new standard of excellence for their industry. Here’s what Veronica Moturi, Senior VP of Customer Experience at Brinks Home, says about the paradigm shift her team experienced through Cresta.
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"Do you want fries with that?" This is possibly the best service-to-sales example known to man. 🍟 For contact centers, service-to-sales motions can provide deeper customer value, unlock new revenue streams, and ultimately lead to long-term profitability. Here's how it works 👇 https://lnkd.in/dpsFsp3v #servicetosales #revenuegeneration #customervalue #generativeAI
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What's so powerful about the combination of generative AI and big data? And how can financial institutions take full advantage of that power to unlock meaningful and far-reaching change? 💡 Read our blog to find out! #bigdata #generativeAI #finance #customerservice
The intersection of generative AI and big data: A turning point for financial services
cresta.com
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Don't miss your chance to learn about 4 benchmarks every contact leader should know in 2024! Our webinar is starting soon: https://lnkd.in/diQh-Pqa Cresta CMO, Russell Banzon, and Customer Success Manager, Brittany Benjamin Bell will explore how measuring success in the contact center is changing, and best practices for keeping up. Join the discussion here: https://lnkd.in/diQh-Pqa
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"Large Language Model" (or LLM) is a term that has gained widespread recognition with the growth of generative AI, but is still not fully understood by all. We're breaking down what LLMs are, their pros and cons, and how enterprise contact centers can use them to their advantage. Check it out: https://lnkd.in/dK8Sa-JV #LLM #generativeaAI #contactcenterAI
Large language models and the enterprise
cresta.com
