With a subscription to unbiased research powered by the Chartwell Insight Center, you get instant access to hundreds of #utility focused: • Research reports • Case studies • Infographics • Webinars • Benchmarks • And more! Check it out: https://ow.ly/CQTL50Q40ra
Chartwell, Inc.
Information Services
Atlanta, Georgia 2,168 followers
Insight for Tomorrow’s Utility
About us
For 30 years, Chartwell has been helping utilities improve customer experience and satisfaction as well as operational efficiency. Chartwell collects and analyzes industry data to develop benchmarks, publish key insights, and identify best practices. Chartwell also provides opportunities for utility professionals to share groundbreaking ideas and work together to problem-solve. Chartwell leads innovation through its in-depth research, leadership councils, and strategic industry contacts. Our wide range of services ensure that our members have access to the best, most timely information available to make the most informed and cost-effective business decisions. Chartwell is dedicated to helping the utility industry get the critical and timely information they need to innovate and lead the utility industry into the future.
- Website
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http://www.chartwellinc.com/
External link for Chartwell, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Atlanta, Georgia
- Type
- Privately Held
- Founded
- 1993
- Specialties
- utility research, utility conferences, utility contact centers, utility customer satisfaction, utility customer service, utility marketing programs, utility outage communications and utility customer communications
Locations
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Primary
Get directions
3715 Northside Pkwy NW
Suite 3-615
Atlanta, Georgia 30327, US
Employees at Chartwell, Inc.
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Eddie Patterson
Data Analytics @ Chartwell, Inc. | Power BI, Tableau, DAX, SQL
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Keith Pierce
Research and Insights for the Utility, Energy, and Sustainability fields.
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Victor Fleites Sr. CBCP
Partner, Fleites deLeon-Fleites, Inc.
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Ridgeley Standard
Experienced Project Manager / Freelance Writer/Copywriter and Editor
Updates
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The Chartwell Partner Gateway can help you find trusted partners and solutions in #Billing & #Payment, Customer Service & #CX, #Marketing, #Outage #Communications & Restoration, or Technology & #AI! Explore it now: http://ow.ly/fvCp50HZ1H3
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2024 Chartwell Best Practices Awards winners just announced: Utilities recognized for excellence in Billing and Payment Programs, Customer Service, Digital Experience, Electric Vehicle Programs, Marketing and Communications, Serving Business Customers, Serving Vulnerable Customers, and Customer Transformational Leadership. LEARN MORE: https://ow.ly/ibog50Sq4fQ ATCO Baltimore Gas and Electric Consumers Energy Enbridge Evergy Hydro One Orange and Rockland Utilities, Inc. Pacific Gas and Electric Company NiSource Manitoba Hydro Con Edison Énergie NB Power Duquesne Light Company Austin Energy Ameren Southern California Edison (SCE) LG&E and KU Energy LLC Duke Energy Corporation Exelon CPS Energy ENMAX Los Angeles Department of Water and Power
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• Fabulous cocktail receptions • Unparalleled networking • Cutting-edge content and learning Register now for EMACS: The Customer Experience Conference this coming October in San Antonio - see you there! Learn more: https://ow.ly/XBQx50QeASw
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Tomorrow's Free Chartwell #webinar: Join us as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in San Antonio. Find out which U.S. and Canadian utilities took top honors in each category: Billing and Payment Programs, Communications, Customer Service, Digital Experience, Marketing and Communications, Serving Business Customers, Serving Vulnerable Customers, Electric Vehicle Programs and Transformational Leadership. Learn from industry leaders how to get the most out of EMACS as we celebrate our 27th anniversary. REGISTER NOW: https://ow.ly/E1ZN50SoNuY
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Connect with hundreds of #CX pros, discover winning strategies, and streamline your operations for peak #efficiency and happy customers. Join the movement today! Learn more about the Chartwell CX Leadership Council: https://ow.ly/zNxh50PAXEs
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Many utilities face challenges with internal silos, leaving account managers in the dark about project progress. Let's break down those walls! Join the 25+ charter #utility members sharing best practices for internal #collaboration! LEARN MORE: https://ow.ly/Spqe50PipUb
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Chartwell’s #utility network includes 10,000+ utility professionals at 300+ utilities in the U.S. and Canada. The Chartwell Solution Provider #Insight Membership includes: • Chartwell’s Insight Center • Partner Gateway Premium • Annual meeting • And more! Check out the Partner Gateway at http://ow.ly/gtQh50Hy5yg For membership info, contact Jennifer Chalk at jchalk@chartwellinc.com
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An attendee explains what she thinks about EMACS and how it brings value to the utility #CX space. Don't miss #EMACS24 - the 27th annual Chartwell Customer Experience Conference this October in San Antonio Learn more: https://ow.ly/XBQx50QeASw
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Tomorrow's Chartwell #webinar: In this webinar, we'll hear from Duke Energy Corporation and Snohomish County PUD about their #AI journeys - the beginnings, learnings, and where they are now. REGISTER NOW: https://ow.ly/JZkV50Skk5b