Travel insurance complaints at their highest levels since the pandemic
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
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Contact our Media Team
Media enquiries
The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
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If you’re a consumer or a business, find out how to contact us.
Latest press releases
Banking complaints hit a 10-year high
12 July 2024
Complaints about the banking sector are at their highest level in at least a decade.
Financial Ombudsman Service announces 44 new investigator jobs in Belfast
10 July 2024
The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman
Media library
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Board and Executive Team
Baroness Zahida Manzoor CBE, Chair of the Board
Abby Thomas, Chief Executive and Chief Ombudsman
James Dipple-Johnstone, Deputy Chief Ombudsman
Karl Khan, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Jenny Simmonds, Chief Finance and Risk Officer
Senior Ombudsmen
Richard West, Director of Casework Policy
Rachel Lam, Ombudsman Director, specialist in insurance
Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Andy Wright, Ombudsman Leader, specialist in SMEs
Other images of the Financial Ombudsman Service
Request a speaker
We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
- date, time and location (please specify if in-person or virtual event)
- event name and a copy of the agenda
- the topics you'd like the speaker to cover and the length of our speaking slot
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Previous events
We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said:
Financial Ombudsman Service in the news
The Financial Ombudsman Service has been mentioned in several news articles:
Annual products data – 12 July 2024
Banking complaints hit at least a 10-year high in the last financial year. This is due to complaints about credit cards, current accounts and fraud and scams. Read more in the Evening Standard.
Recruitment campaign in Belfast – 10 July 2024
We recently launched our new recruitment campaign in Belfast to better reflect the needs of our growing customer base. You can read more about this in the Belfast Telegraph.
Half yearly complaints data – 1 May 2024
Our overall volume of complaints for the second half of 2023 rose by a fifth when compared to the same period in 2022. Banking and credit complaints helped to push up the increase. Read more in the Independent.
