Join us at the Financial Ombudsman Service as a Customer Call Adviser. With a focus on helping customers who have a financial dispute, this role offers an opportunity to make a real difference. We’re looking for people who enjoy working in a customer-facing role and have strong communication skills. This is a hybrid role based in Coventry. Find out more about the role, the skills needed for the job and how to apply: https://lnkd.in/dFVK4_rY #Recruiting #Jobs #Hiring
Financial Ombudsman Service
Financial Services
A free and easy to use service, set up by Parliament. We settle complaints between consumers and financial businesses.
About us
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example: o bank accounts, payments and cards o payment protection insurance (PPI) o home, car, travel and other types of insurance o loans and other credit, like car finance o debt collection and repayment problems o mortgages o financial advice, investments and pensions If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives. Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
- Website
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http://www.financial-ombudsman.org.uk
External link for Financial Ombudsman Service
- Industry
- Financial Services
- Company size
- 1,001-5,000 employees
- Headquarters
- London
- Type
- Nonprofit
- Founded
- 2001
- Specialties
- bank accounts, insurance, credit, debit & store cards, loans, PPI, mortgages, repayment problems and debt collection, money transfers, financial advice, savings and investments, pensions, small businesses, claims management companies, payday loans and other lending, and Dispute resolution
Locations
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Primary
Get directions
Financial Ombudsman Service,
Exchange Tower
London, E14 9SR, GB
Employees at Financial Ombudsman Service
Updates
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Our latest annual complaints data includes information and insight about the most complained about financial products and services in the 2023/24 financial year. Visit our website to see the latest trends and insight in our complaints data: https://lnkd.in/er72eDgF #Complaints #Data #Ombudsman #FinancialServices
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The total number of new complaints we received about travel insurance in the last financial year has reached the highest-level since the pandemic. Overall, we received 4,466 new complaints in 2023/24 compared to 3,745 in the year before. The increase in complaints were primarily driven by people dissatisfied with insurers declining their claims. Abby Thomas, Chief Executive and Chief Ombudsman of the Financial Ombudsman Service, said: “With the holidays upon us, and millions of families heading overseas on their summer breaks, it’s crucial that people taking out travel insurance know what they are signing up to. “It’s concerning to see so many people dissatisfied with their insurance provider. That’s why it’s so important firms take the time to explain terms, treat people fairly, and ensure everyone understands their policy. “If people aren’t happy with how they have been treated they should contact our free, independent service and we’ll investigate.” Find out more about this our latest news update: https://lnkd.in/e-CCw2B2 #TravelInsurance #Complaints #Ombudsman
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Our latest annual complaints data shows that we received 198,798 new complaints in 2023/24 compared with 165,149 the previous year. Abby Thomas, Chief Executive and Chief Ombudsman said: “It’s always concerning when you see cases rise so significantly, particularly when so many people are struggling in the current economic climate. “Whether someone is the victim of a fraud, struggling with credit card debt, or having issues with their overdraft, they deserve support and understanding from their financial provider. “It is imperative that all businesses treat their customers fairly and in a timely manner. “If consumers don't feel they've been treated fairly, they should contact our free, independent service and we'll investigate their complaint.” Read our news update and see the latest trends in our complaints data: https://lnkd.in/erQpWN7c #Complaints #Ombudsman #FinancialServices
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Our latest annual complaints data, published today, is a review of our work over the course of the 2023/24 financial year. It shows the volume of complaints we received and the proportion of complaints we upheld. We also share sector-by-sector insight into trends in complaints. Read the full data and insight, available now, on our website: https://lnkd.in/er72eDgF #ComplaintsData #Ombudsman
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Today we announce our recruitment campaign in Belfast for the first time, with 44 investigator roles available for people to apply to across the region. We’re a free and easy-to-use service that settles disputes between consumers and financial businesses, making thousands of decisions a year. We’re recruiting for investigators to play a key role in this. With the opening of three other regional hubs in Edinburgh, Manchester and Cardiff, we’re expanding our operation into Northern Ireland to better reflect the needs of our growing customer base. Read more about this in our latest news update: https://lnkd.in/dy79WaJE #Recruitment #Ombudsman #Hiring
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Want to receive the latest news from us directly to your inbox? Our email newsletter is for people interested in financial complaints, and how to settle or prevent them. To catch-up on the latest news and updates from the Financial Ombudsman Service, subscribe now to receive our email newsletter: https://lnkd.in/eCbCgQWC #Subscribe #Newsletter #FinancialServices
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We were delighted to speak at the TISA UK’s Consumer Duty forum yesterday. Lauren Long, Ombudsman Leader, shared some of the key themes we’ve seen in complaints since the duty came into force. Lauren discussed the FCA’s implementation deadline for closed products and services coming up in July 2024. She also highlighted the insight and resources we share, to help firms identify issues at an early stage and prevent complaints. Read more about us and see our guidance on resolving complaints, on our website: https://lnkd.in/ePGenQmX #ConsumerDuty #Ombudsman
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The Financial Ombudsman Service helps to resolve complaints about financial products and services. But did you know that, as well as looking at complaints from individual customers, we may also be able to help you if you’re a small business, charity, or trust? Find out if we can help with your complaint: https://lnkd.in/en9xTj8g #SmallBusinesses #MSMEday #MSMEs #Ombudsman
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The consultation on our proposals to charge a fee to Claims Management Companies and professional representatives is closing on 4 July 2024. We’re keen to receive feedback and responses on our proposals, including the amount of the fee and how it will work. Read the full consultation and find out how to respond: https://lnkd.in/eYWSkjFp #Consultations #Ombudsman
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