Claims

Why Would a Bag Be Inspected?

To protect you and your fellow passengers, and in accordance with Canadian security regulations, the Canadian Air Transport Security Authority (CATSA) is required to inspect checked baggage. As part of this screening process, some checked bags are opened and searched for non-permitted items. At the completion of the inspection process, permitted items are returned to the bag and a Notification of Checked Baggage Inspection card is placed in the closed luggage to alert its owner to the additional security screening that has taken place.

Lost or Damaged Item?

At the security checkpoint

• Lost item: If you have a lost or misplaced an item while at the security screening checkpoint, please call the Lost & Found at the appropriate airport.
• Damaged item: If your item was damaged while at the security screening checkpoint and you believe it is CATSA’s responsibility, please submit an online claim (Option 1). You can also fill and email a pdf claim (Option 2).

In your checked baggage

• Lost item: If you received a Notification of Checked Baggage Inspection card and believe that personal articles or belongings are missing, please contact your air carrier.
• Damaged item: CATSA assumes no liability for damage to personal property, resulting from necessary security measures. We appreciate your understanding and cooperation.

Please note: If you have suffered an injury at a pre-board screening checkpoint, please contact CATSA immediately at the coordinates below. 

CATSA Claim Forms

To initiate a review of the incident by CATSA, please complete and submit one of the two claim forms within thirty (30) days of the incident.

Option 1 - Online Claim Form