Questions tagged [twilio-flex]
Twilio Flex is a programmable contact center platform, which works out of the box and is also customizable at every level of the stack.
twilio-flex
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Setting up a Cypress test suite to test a Twilio Flex application
I have been trying to setup an automated integration test for our Flex applicaiton. We have a fairly complicated application and want to automate more tests before each release and if we could ...
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Twilio Flex Unified Profile's History feature not working properly
I am trying to implement History feature in my Twilio Flex. This feature comes under Unified Profiles (which is under Beta version).
I have uploaded dummy users list containing phone number, email, ...
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How to Set Up a Webhook for WhatsApp Template Status Updates?
After creating a WhatsApp template, is there a way to set up a webhook to receive the status updates of the template?
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Need help handling testing of Twilio Flex application that has single signon enabled
I have a flex application that is using Single Signon. We are looking at doing some automated testing of our application and need to be able to have the CypressIO test login.
We are running into ...
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Create a new Interaction from an existing Conversation on Twilio Flex
we have a use case where we have orphan conversations on Twilio Flex. This means that some conversations have a single participant which is the contact but no agent associated to the conversation.
So ...
- 433
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Is it possible to use ApolloClient or React-Query in Twilio Flex?
New to Twilio Flex.
Is it possible to use ApolloClient or React Query with Twilio? I don't know where should I place the provider.
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How can I add new tokens in Twilio Flex UI
I am new to Twilio, I am trying to add new color tokens to Twilio Flex, but I cannot find a solution.
I have been following this documentation, and I can override the colors, but I would like it if it'...
- 113
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CORS error when fetching from external API
I am trying to fetch from an external API, and I am getting CORS error.
Where can I add the domain to allow the fetch?
- 113
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Twilio Salesforce integration (Chat Transcripts)
I am currently working on a Twilio POC Project using the Twilio Flex integration with Salesforce. I have already connected to WhatsApp, Facebook Messenger, SMS, and Web Chat. All interactions are ...
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Check status in Twilio Flex Conversation
I am developing a system with Twilio Flex where automated SMS responses are sent to users based on specific triggers. Here's the workflow:
1 - If a user sends an SMS with the phrase "order status&...
- 11
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Twilio referURL - SIP Refer - refer to Twilio Flex
I have a scenario where by using Twilio studio I have created an IVR flow where user dial the Twilio DID which is associated with Twilio Studio flow. When customer press 1, according to my studio flow ...
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In Twilio flex conversation, how to find worker sid
I have a Twilio flex inbound conversation. We want to find a worker sid to create a worker token after the worker accepts/joins into the conversation.
const worker = await client.flexApi.v1
....
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How do you secure external API tokens in a custom Twilio Flex Plugin?
I've been learning Twilio Flex UI plugin development for about a week now, and my goal is to integration our CRM software into Flex UI using the plugin framework because native integration is not ...
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How can I get the worker queues for the logged in agent on Twilio Flex
I need to get the Queues assigned to a logged in Agent on Twilio Flex within a Flex Plugin.
I want to add a select box to let the agent select the outbound queue used for calling users, but I'm not ...
- 433
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How to Display Unpark Parked Conversations in Twilio Flex UI?
I'm using Twilio's Park Conversation feature to keep track of chat history with users. The documentation shows how to park a conversation and view its history when the user messages back. However, I'm ...
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