Transformation is an ongoing process, not a one-time event. To stay ahead, you must continuously adapt and evolve with new and emerging technologies. This is where CX Advisory Services become essential. Learn more about how to leverage this service, extend your team's capabilities, and maximize efficiency gains from Cheryll Tantoy Aganda, Transcom's Advisory Services leader, and Mark McKercher, a seasoned executive from major brands like, Roku, Amazon, Google, and PayPal. Join the discussion on YouTube this July. Subscribe here - https://lnkd.in/g-jbCDJf #CXAdvisory #BusinessTransformation
Transcom
Konsultasjoner ved utkontraktering innenlands og til utlandet
Behind the brilliance of the most ambitious brands on earth.
Om oss
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
- Nettsted
-
https://www.transcom.com
Ekstern lenke til Transcom
- Bransje
- Konsultasjoner ved utkontraktering innenlands og til utlandet
- Bedriftsstørrelse
- 10 001+ ansatte
- Hovedkontor
- Stockholm
- Type
- Privateid selskap
- Grunnlagt
- 1995
- Spesialiteter
- Business Process Outsourcing, Customer acquisition and retention, Customer care and technical support, Credit collection, Debt purchase, Back office, Legal services, Market research and intelligence, CRM consulting, Translation and interpretation, Process automation, Customer journey mapping, CX advisory
Beliggenheter
Ansatte i Transcom
Oppdateringer
-
Thrilled to announce Simon Hunt as our new global Chief Business Transformation Officer! Simon will carry forward Transcom's strategy and delivery of advanced transformation capabilities, building on our strong foundation of technologies and bespoke digital solutions. “I’m thrilled to have Simon onboard to help us lead the business to the next level in transformation and advanced digital services. He has a long track record of turning big vision into tangible strategy that delivers results. He will build on our great foundation of technologies and bespoke digital solutions, while ensuring we stay ahead of the field”, says Brian Johnson, President & CEO, Transcom. "I’m delighted to be joining Transcom during such a remarkable period in its evolution. Having met the team and grasped the company’s strategy, it became apparent that this opportunity is ideally suited to my expertise. Transcom’s dedication to driving continuous enhancement for its clients distinctly sets it apart. They possess the necessary resources to harness the latest tools and technologies, optimising processes for clients, their customers, and internally. Transcom is undertaking some innovative initiatives, and I’m eager to be part of it all" says Simon Hunt. Simon brings a wealth of experience, having led successful transformations at Foundever, Manulife, Capita, NatWest Bank, and Firstsource Solutions Ltd. Welcome to Team Transcom, Simon! #BusinessTransformation #DigitalInnovation #Leadership
-
-
TrustCon 2024 is coming up quick and we're very excited to attend! TrustCon is a fantastic conference for trust and safety professionals. We can't wait to connect with peers, our innovative clients, and learn from experts on what the future holds in this space. See you there! #TrustCon2024 #TrustAndSafety #TSPA
-
-
We like to treat ourselves by going off to distant lands and enjoying all the comforts they bring. Your business deserves the same. Let us introduce you to offshore outsourcing. Read more: https://lnkd.in/gf3x9c47
-
-
We are thrilled to partner with CCW Europe! Join us in Amsterdam from the 7th- 9th of October for an incredible event. We’re excited to connect with industry leaders and professionals. Check out the event agenda and see what’s in store: https://bit.ly/3XEetWZ. Will you be attending? Let us know in the comments below – we’d love to meet you there!
-
AHT this. TCO that. Let's unravel at least one of these three letter conundrums. Let's talk about BPO. Read more: https://lnkd.in/gSbDn8FZ
-
-
Letting go of a part of your business can be scary. It's your baby after all. But in the hands of experts your work can flourish into something even better. Let's find out how. Read more: https://lnkd.in/gYp9u5su
-
-
🕒 It's Today! Don't miss our highly anticipated webinar on Mastering CX Service Delivery During High Demand Periods. Join us as our expert panelists — Cheryll Tantoy Aganda, Aron Bodin, and Andrea Vucak Petrusic - share their invaluable insights on mastering customer service during peak periods. This is your last chance to gain actionable strategies on: ✅ Forecasting and preparing for high-demand periods ✅ Effective staffing and resource allocation ✅ Technology solutions for peak optimization ✅ Real-time crisis management techniques ✅ Leveraging data analysis for continuous improvement 🎟️ Register here: https://lnkd.in/gVpbVQB2 to secure your spot and walk away with proven tactics and tools essential for thriving during peak seasons. Can’t attend live? No worries! The webinar will be available on demand for all registrants. Ensure you're prepared and ready to ace customer service during high-demand periods. #CustomerService #Webinar #PeakPeriods #CX #CustomerExperience
Peak season in customer service got you stressed? ⚡ Join Transcom's webinar next Thursday to learn how to not just survive, but thrive during high-demand periods. Our expert panel Andrea Vucak Petrusic, Cheryll Tantoy Agandaand Aron Bodin will share proven strategies on forecasting, staffing, tech solutions, and more! 💪 In this webinar, you will gain insights on: 🧩 Forecasting and preparing for peak periods 🧩 Staffing and resource allocation 🧩 Technology solutions for peak optimization 🧩 Real-time crisis management 🧩 Data analysis for continuous improvement Who should watch: 🦸 Directors of Customer Service 🦸 Directors of Contact Centers 🦸 Directors of Customer Experience 🦸 WFM Practitioners Can't make it? No worries, feel free to share this with colleagues who might find it valuable. #peakseason #customersupport #contactcenter #Transcom
Webinar: Mastering CX Service Delivery During High Demand Periods
www.linkedin.com
-
When people think of less human touch in processes and interactions they immediately think that it's because it's just easier to do. Yup. It is. But it also shows that the company cares about its customers enough to go through the process of automation. How does it impact customer support? Read on: https://lnkd.in/gHdRjUKi
-
-
Transcom España y Portugal ha dado la bienvenida al nuevo CEO de Transcom, Brian Johnson. Durante las semanas pasadas Brian ha estado visitando los centros de Transcom en Madrid, Alicante y Oporto, conociendo de primera mano las instalaciones y las operaciones que la compañía realiza en ambos países, tanto los servicios onshore como nearshore. En su visita a España y Portugal, Brian ha compartido con Robert Kresing, CEO de EMEA, Miguel Villaescusa Manrique, Managing Director Iberia & Netherlands y el equipo directivo de Iberia su visión de la compañía y su apuesta por la innovación, en línea con la estrategia actual de Transcom en ambos países. Más información: https://lnkd.in/dg-93FjK #WeAreTeamPlayers #proudtobetranscom #inspiringpeople #behindthebrilliance
Brian Johnson, CEO de Transcom, visita las oficinas de España y Portugal
transcom.com
Tilknyttede sider
Tilsvarende sider
Finansiering
Siste runde
Egenkapital etter børsnotering