In health care and many other settings, innovation is a relentless pursuit. But what should organizations do when a promising innovative process fails to live up to expectations or a once-fresh innovation languishes over the years and eventually loses its effectiveness?
How to Salvage a Useful Process That Isn’t Working Anymore
Inside Singapore General Hospital’s successful effort to redesign and reimplement a longstanding surgical checklist.
July 05, 2024
Richard Drury/Getty Images
Summary.
It is a familiar story in health care and many other settings: the performance of an innovative process deteriorates over time. Instead of automatically discarding it, organizations should understand the causes. They may then decide to redesign and reimplement the process. Using the reimplementation of a surgical checklist at Singapore General Hospital as an example, this article explains how to conduct a reimplementation.
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New!
HBR Learning
HBR Learning
Process Improvement Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Process Improvement. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
How to get things done—better.