Dear Flyer00532030539
Firstly, I present you our sincere apologies for the recent experience you lived while staying with us. I am sorry to read that we did not meet your expectations and please, rest assured that this is not the level of service that we aim to offer.
We do care about our guests and your feedback enables us to always try to improve your experience and show you our recognition. Therefore, I kindly invite you to contact us at: marguba.sultonova@ritzcarlton.com in order to further discuss about your stay.
I am looking forward to your email and in the meantime, I renew my sincere apologies.
Best regards,
Marguba Sultonova
Manager on Duty
Hotel Arts Barcelona