research-article

Capturing the mood: facebook and face-to-face encounters in the workplace

Authors:

Mary Czerwinski, and

Paul JohnsAuthors Info & Claims

CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

February 2014

Pages 1082 - 1094

https://doi.org/10.1145/2531602.2531673

Published: 15 February 2014 Publication History

Abstract

What makes people feel happy, engaged and challenged at work? We conducted an in situ study of Facebook and face-to-face interactions examining how they influence people's mood in the workplace. Thirty-two participants in an organization were each observed for five days in their natural work environment using automated data capture and experience sampling. Our results show that online and offline social interactions are associated with different moods, suggesting that they serve different purposes at work. Face-to-face interactions are associated with a positive mood throughout the day whereas Facebook use and engagement in work contribute to a positive feeling at the end of the day. Email use is associated with negative affect and along with multitasking, is associated with a feeling of engagement and challenge throughout the day. Our findings provide initial evidence of how online and offline interactions affect workplace mood, and could inform practices to improve employee morale.

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Index Terms

Capturing the mood: facebook and face-to-face encounters in the workplace
1. Human-centered computing
  1. Collaborative and social computing
2. Social and professional topics
  1. Computing / technology policy

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cover image ACM Conferences

CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

February 2014

1600 pages

ISBN:9781450325400

DOI:10.1145/2531602

General Chairs:
Susan Fussell
Cornell University
,
Wayne Lutters
University of Maryland, Baltimore County
,
Program Chairs:
Meredith Ringel Morris
Microsoft Research
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Madhu Reddy
Penn State University

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Published: 15 February 2014

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