The cost of interrupted work: more speed and stress

G Mark, D Gudith, U Klocke�- Proceedings of the SIGCHI conference on�…, 2008 - dl.acm.org
G Mark, D Gudith, U Klocke
Proceedings of the SIGCHI conference on Human Factors in Computing Systems, 2008dl.acm.org
We performed an empirical study to investigate whether the context of interruptions makes a
difference. We found that context does not make a difference but surprisingly, people
completed interrupted tasks in less time with no difference in quality. Our data suggests that
people compensate for interruptions by working faster, but this comes at a price:
experiencing more stress, higher frustration, time pressure and effort. Individual differences
exist in the management of interruptions: personality measures of openness to experience�…
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort. Individual differences exist in the management of interruptions: personality measures of openness to experience and need for personal structure predict disruption costs of interruptions. We discuss implications for how system design can support interrupted work.
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