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Here's how you can effectively manage client expectations through communication.
Besides the common solutions such as portals to keep the customer in the loop (Jira, Asana, Trello, or even MS Teams), there's a few other tools that bring more structur, less clutter, and more consistency to regular updates, e.g. weekly check-in emails: sending a brief, friendly check-in mail every week or two helps both the PM keep a quick overview on upcoming milestones, while it outlines progress and key achievements to the client. Further, the mail can be an entry point to invite and encourage the client to ask questions. Need more engagement? The weekly email update can easily be cast into a meeting format, i.e. a weekly Jour Fixe.
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Your team is divided on bug severity in QA testing. How do you ensure everyone sees eye to eye?
There's multiple criteria which can be used to create a scoring guide and assess the severity of a bug, such as impact on function, reproducability, impact on scope, workarounds, user experience, security, and performance. Of course, this all ties to the stage at hand: a bug might be important, but not urgent, i.e. while it's in the development stage, whereas the same bug might be incredibly urgent while in production. Reaching a common understanding with key stakeholders, which criteria are to be prioritized, and which are secondary, helps build a scoring guide that can be relied upon by all team members.
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What do you do if automation and artificial intelligence threaten your role as an engineering manager?
Despite its importance, and in contrast to hard skills, there’s a noteworthy lack of focus on people skills — they are extremely underrated, which is exactly why they’re worth studying! This doesn’t just include how to manage a team, how to talk to customers, or how to motivate the staff. Think about who to staff for an open position in terms of their personality and soft skills, how to more effectively resolve tensions and conflict by conducting a stakeholder analysis, or how to communicate with and manage customer expectations. These are all questions that fall under the wide umbrella of „communication“ and „soft skills“, traits that 1. distinguish a good manager from a great manager, and 2. won’t be taken over by AI any time soon.
Aktivitäten
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This is the video that many of you need! Stop overthinking what you put out on social media, no one wants your PR story or your overproduced life…
This is the video that many of you need! Stop overthinking what you put out on social media, no one wants your PR story or your overproduced life…
Beliebt bei Faissal Mouhandes
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Sad but true… I spend a lot of time in meetings and sometimes it just feels like a trend 🫣 Although most of the meetings are relevant for me, I got…
Sad but true… I spend a lot of time in meetings and sometimes it just feels like a trend 🫣 Although most of the meetings are relevant for me, I got…
Beliebt bei Faissal Mouhandes
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What’s one of the most important factors to advance your career? Ulf Henning, our CMO of EMEA, shares his advice. Let us know in the comments below…
What’s one of the most important factors to advance your career? Ulf Henning, our CMO of EMEA, shares his advice. Let us know in the comments below…
Beliebt bei Faissal Mouhandes
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adesso SE
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Es ist heute 15 Jahre her. Der 1. Juli 2009. Marwa El Sherbini war 31 Jahre jung, glücklich verheiratet und Mutter eines Kindes. Die Pharmazeutin war…
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I am sorry but must to tell the truth 😂
I am sorry but must to tell the truth 😂
Beliebt bei Faissal Mouhandes
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Ein junger Mann wird nach einer Abifeier, zu der er seine Schwester begleitet hatte, brutal verprügelt und stirbt an den Tatfolgen. Die ersten…
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If you want new doors to open for you, you need someone advocating for you behind closed ones, says business executive Carla Harris. Here's why she…
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Beliebt bei Faissal Mouhandes
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Let me tell a story In my 20s, many of my friends were more successful than me on paper. Some of them went to good schools and worked at big…
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In Bonn hat ein Islamhasser auf eine Muslimin eingestochen. Er beleidigte sie zunächst rassistisch und islamfeindlich, versuchte dann ihr Kopftuch…
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