Mantra Trilogy Cairns 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 1.957 görüş

Mantra Trilogy Cairns - Image 1
Mantra Trilogy Cairns - Image 2
Mantra Trilogy Cairns - Image 3
Mantra Trilogy Cairns - Image 4
101 105 Esplanade, 4870 CAIRNS, Australia

Açıklama

Otel ekstraları

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Konaklama olanaklarımız

Otelin konumu

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telefon
Faks +61 7 4080 8001

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima

Yüzme havuzu

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  1.957 görüş

TripAdvisor Derecesi  3.5/5  2.937 görüş

Misleading

Tripadvisor puanı 1.0/5

Peter W TripAdvisor onaylı yorum

On arrival we were given our access key card and progressed to our hotel room. We then looked at our “ocean view” to find we were looking directly at shops. This was not wot the advertised room was nor wot we paid for. Obviously we went back to reception and after some “to and fro” and being told there’s nothing they could do due to the heavy reservations because of school holidays. We did not accept this and were clearly annoyed at the misleading way the room was sold as appropriate. Standing on the balcony and looking to the left was not our expectation. Never again.

Dear Peter, We sincerely apologize for the confusion regarding your room's view. We understand your disappointment and regret any inconvenience caused. Our team strives to provide accurate information about our rooms, and we apologize for falling short in this instance. Your feedback is valuable, and we will address this issue internally to prevent recurrence. We appreciate your understanding during the peak season, and we regret if the resolution provided was not satisfactory. Your experience does not reflect the high standards we aim to uphold. We hope you may reconsider staying with us in the future to experience the true essence of Mantra Trilogy Cairns. Sincerely, Emil Gan General Manager

This hotel doesn't understand what a cancellation is.

Tripadvisor puanı 2.0/5

Colin P TripAdvisor onaylı yorum

Cancelled our stay 3 weeks before checkin due to a injury which caused the person not to be able to walk without the use of crutches but a 100% cancellation fee was still imposed. We were contacted by hotel staff on the day our stay was due to commence to confirm cancellation. Then we were sent a review to ask how great our stay was.

Dear Colin, Unfortunately as a non-refundable rate was book this does not allow for cancellation or amendment, however we apologise that you were still contacted a review. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Disappointed in stay

Tripadvisor puanı 1.0/5

Maria Z TripAdvisor onaylı yorum

I don’t recommend you stay at this property for the following reasons: 1. Poor wifi connection 2. Room was dusty/ floor not cleaned 3. You have to put your own rubbish away - nobody comes to clear it 4. Room smelt mouldy. 5. No fan in bathroom. 6. You need to go to reception if you want any bin liners/ additional tea etc. Sometimes after going to repetition, they direct you to go back to your room and call housekeeping. 7. Rooms not sound proof (we were in tower2) 8. To walk between the towers, you need to access a car park which has a foul smell due to the rubbish. 9. Advertised to have breakfast available and there was none.

Dear Maria , Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay at Mantra Trilogy Cairns. We take your comments seriously and will address the issues you raised regarding the poor wifi connection, cleanliness of the room, and the service provided. Rest assured, we will review our processes to ensure a more pleasant experience for our guests. We appreciate your valuable feedback regarding the room amenities and will work towards improving our services. Kind regards, Emil Gan, General Manager Mantra Trilogy Cairns

NEVER AGAIN!!!

Tripadvisor puanı 2.0/5

Melvyn G TripAdvisor onaylı yorum

The online advertising attracted us to the hotel, initially, only to be 100% disappointed, at the point of checking-in for the 6 days, which I had already paid for, prior to my arrival! I felt that the advertising was untrue; ie: there are NOT 4 x restaurants in the complex, as stated. There are however, 4 independently owned restaurants on the same block as the hotel, non of which have anything to do with the hotel, or operate under the Mantra banner. Therefore, we could not get any room service, or even have a breakfast in the hotel. I use the term Hotel, loosely, as the oxford definition for a hotel, is “an establishment providing accommodation, meals, and other services for travellers and tourists”. We were there for 6 days, and was told on arrival, NOT prior to arrival, that it is Mantra policy that our room would not be cleaned or attended to, during our stay. The policy is that it would only be cleaned on day 4, if we stayed 8 days! So, in the 6 days of our stay, our towels weren’t changed, the room wasn’t vacuumed, the toilet wasn’t cleaned, our tea and coffee wasn’t replenished, the room wasn’t dusted or cleaned in any way, and the rubbish bins remained full! Had that “non-attentive” policy been made clear to me, in the advertising, and before paying $285 per night, we would not have entertained any thought of staying in such a customer un-focussed, unhygienic, non-caring hotel. We will never stay at any Mantra ever again. That policy is disgraceful, not just for the price paid, but for the fact that it shows how little they care for its’ customers. We payed way over a fair price for the room, and received nothing except the pass key, to an over priced door, behind which was an unkept room, that the hotel did not attend to, and did not care a jot about. For a hotel that should have been dedicated to the comfort of its clients, it was Disgraceful!

Dear Melvyn, Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay at our hotel. We sincerely apologize for any misunderstanding regarding the amenities and services provided at our establishment. We understand your concerns regarding the cleanliness policy, and we regret any inconvenience this may have caused. Your comments are valuable to us, and we will address these issues internally to improve our services. Your feedback will help us ensure a better experience for our guests in the future. We appreciate your candor and regret that we did not meet your expectations. Should you reconsider staying with us in the future, we would be grateful for the opportunity to provide a more positive experience. Warm regards, Emil Gan General Manager

Accessibility request ignored

Tripadvisor puanı 1.0/5

Cathy W TripAdvisor onaylı yorum

Made 4 contacts with Accor and directly with hotel stating that I would be travelling with a wheelchair and needed accessible room. On arrival there was no disabled parking as the single disabled space was taken by someone without a disabled permit and rest of carpark was full. Had to park in street and wheel to hotel. Then room was not remotely accessible. Not possible for me to even get in and out of the room myself in the wheelchair. It also had small bathroom with standard small shower cubicle and a step down to the balcony. Reception showed me a picture of the room that I was supposed to have been given, it bared no resemblance to the actual room. Reception was not able to offer a suitable room so we had to book another hotel at no notice and pay twice the price. Whilst we have received a refund I would not recommend that other people with any accessibility issues do not book the Mantra Trilogy.

Dear Cathy, We are truly sorry to hear about the challenges you faced during your recent stay with us. Your feedback regarding the accessibility issues is deeply concerning, and we apologize for the inconvenience you experienced with the parking, room accessibility, and the discrepancy between the room you expected and the one provided. Please know that we take accessibility requests very seriously, and we will be reviewing our procedures to prevent such incidents from happening in the future. Your comments are invaluable to us, and we appreciate your understanding. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a seamless and enjoyable experience. Warm regards, Emil Gan General Manager

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