Mercure Cairns 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 649 görüş

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

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Otel ekstraları

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

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Otelin konumu

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telefon
Faks +61 7 4031 2298

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Restoran
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

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Daha fazla bilgi edinin

ALL Puanlama  3.9/5  649 görüş

TripAdvisor Derecesi  3.5/5  93 görüş

Solid, well located hotel.

Tripadvisor puanı 4.0/5

ozrick33Sydney Aileler - TripAdvisor onaylı yorum

The hotel has obviously had a recent refurbishment. Personally I found the colours contemporary and attractive. The location makes walking to local restaurants and attractions a breeze. The breakfast buffet is not extensive but is well done. The bacon had been thoroughly cooked which is often not the case with hotel buffets. The food was replenished quite quickly. Not being huge fans of buffets we ate out for most of our 7 day stay but the days we ate the buffet we were pleased with it. Having a nespresso machine in the room is a big home run. So much better than instant coffee. And the coffee machine in the foyer was also a big bonus. The service attendant who cleaned our third floor room was brilliant. She had great attention to detail and seemed to genuinely enjoy her job. Impressive. All the staff were friendly and easy to deal with. My children and Grandchildren loved their family room. Not easy to find, which is why we chose this hotel. Pool is great as well. Recommended.

Comfortable, but....

Tripadvisor puanı 3.0/5

the_travel_direction İş - TripAdvisor onaylı yorum

While the hotel was well presented and rooms adequate in size and comfort the housekeeping was disappointing. One day there was no housekeeping, the mini bar was never restocked during my week stay and the dust behind the door was so thick, I actually thought the paint was missing until I went and looked closely. The tv continued to lose reception so was pointless trying to watch anything, the fire bell rang for 5 mins early one morning but when I went out, nobody else had evacuated and no loudspeaker announcement to advise what was happening and then to top it off, for several nights I had children running up and down the hallway late at night squealing.

Solid average accomodation

Tripadvisor puanı 3.0/5

Cat W TripAdvisor onaylı yorum

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

Such an amazing hotel with a lovely outside area

Tripadvisor puanı 5.0/5

planetwonderer TripAdvisor onaylı yorum

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

Tripadvisor puanı 3.0/5

harerace İş - TripAdvisor onaylı yorum

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 353 görüş 8.2/10 Konum
  • 575 görüş 6/10 Oda
  • 471 görüş 7.2/10 Hizmet
  • 52 görüş 2.2/10 Wifi
  • 262 görüş 4.7/10 Hijyen
  • 118 görüş 5.5/10 Fiyatının Karşılığı
  • 102 görüş 5.7/10 Kahvaltı
  • 101 görüş 6.8/10 Otel Ambiyansı

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Cairns şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.