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Domains

(information)

Info

The Admin Center has been renamed to Twilio Admin.

You can associate your Organization with one or more Internet domains that you own. This allows you to invite your employees, via their company email addresses, to the Organization. It also lets you treat ownership of one of your company email addresses as a sign of trust.

To add a domain to your Organization, you first need to verify that you own it. You do this in the Twilio Admin's Domains section, which also lists the domains you have already added, if any, and those currently being verified. At this time Twilio allows up to 100 domains to be verified on an Organization.

Add a domain

(warning)

Warning

Common domains like Gmail or Hotmail cannot be verified in Twilio's Organizations. You will be unable to invite users to an Organization with an unverified domain. You can add several domains to your Organization. Just repeat the 'Add a domain' step.

  1. Visit the Console and sign in .
  2. Navigate to Twilio Admin > Domains .
  3. Click the Add Domain button.
  4. On the Verify Domain page, enter your company's domain name then click the Save & continue button.

  5. Select either the DNS or HTTPS method to verify the domain:

    • If you select DNS: Update your domain's DNS configuration and add a new TXT resource record with the host set to _twilio . The Verify Domain Twilio Admin page will present a text string containing a unique token to use as the body of the record. You will need to visit your domain registrar to add this string to your DNS record.
    • If you select HTML: Upload an HTML page file to your website's root directory. To use this option, your site must be accessible via HTTPS. When you select this option, the Verify Domain Twilio Admin page presents a Download HTML File button — click this to get the file you will upload to your own site. The file contains the same token used for the DNS record option.
  6. Click the Verify Domain button.
  7. Upload your HTML file or update your DNS records.

Twilio checks your DNS record or uploaded file immediately, but because DNS records can take up to 72 hours to propagate — usually it's much quicker than that — you may not see your domain marked as verified straight away if you have used this method.

In any case, Twilio re-checks the file upload or DNS data every 24 hours to confirm your continued ownership. If the token gets altered or removed, an Organization's Owner or Administrator has 30 days to re-validate the domain before it is automatically deleted from the Organization. Until the domain is re-validated, you will not be able to use email addresses from that domain to add new users.

If a domain is left unvalidated for more than 30 days, any managed users previously added to the organization will automatically be removed. You will have to add the managed users back to the Organization after validating the domain.

Delete a domain

  1. Visit the Console and sign in .
  2. Navigate to Twilio Admin > Domains .
  3. Click the Delete Domain button under the Actions column for the domain you want to delete.

User Import

See the Import Users feature description for instructions on how to bulk import existing Twilio users from your verified domain into your Organization.

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