Great Customer Service!
Despite waiting on hold for awhile, the call back option was phenomenal and the woman who helped me was fantastic! Got me all the answers I needed!
Date of experience: July 22, 2024
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Reviews4.8
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Shakira was patient
Shakira was patient, I was able to understand the information she was giving me. Most importantly she was fast which I like very much!!
Date of experience: July 24, 2024
Crowin is as very helpful and set me up…
Crowin is as very helpful and set me up on not time, great customer service and patience with me. Greatly appreciated
Date of experience: July 25, 2024
Just signing with Merchant One
Just signing with Merchant One, I had many unpleasant issues. Andre was very understanding of the issues I was having and prompt to correct them.
Date of experience: July 17, 2024
Shakira had the knowledge and ability…
Shakira had the knowledge and ability to address my problem, plus the ability to solve it. She is a delightful young lady with whom to interact.
Date of experience: July 24, 2024
Andre was fantastic
Andre was very easy to understand. He was able to identify my issue and resolve it in due time. He was very understanding and courteous and I appreciate all his help!!!
Date of experience: July 22, 2024
Andrew Clarke was very helpful and…
Andrew Clarke was very helpful and knowledgeable. He was polite and made my experience with merchant one very pleasant. He went above and beyond to help me and get me a fast resolution, thank you for being awesome!
Date of experience: July 19, 2024
Kira was Amazing!
Kira was Amazing! We have 2 companies but just started with Merchant One and only have Clover Card Readers so were really confused why Clover Security wanted us to PCI Cert with them. We called and Kira not only explained the deal but also took care of everything for us. She was totally understanding, awesome to talk to, and probably provided me the best customer service I've ever had. She's definitely the person you want to provide customer service to you if ever given the chance!
Date of experience: July 15, 2024
I received excellent customer service
I received excellent customer service. The customer service person was Mrs. Evans. She was Patient kind and understanding my situation. Excellent customer service. In my opinion she deserves more than 5 stars. I was so sad to have to close my account, but because my machines are down and no more money to invest in the machines, I was forced to close the account. She was very pleasant to talk to considerate and very Helpful.
Thanks So Much!
Angelia White
Angie's Embroidery
Date of experience: July 18, 2024
Best customer service I've had in a while!!
Andre Clark was phenomenal and went above and beyond to help me and answer all my questions. I would have to say this is the best customer service I've ever had with this company. Many of the times I've called before, I've always gotten the runaround, but he gave me tons of information and straight-forward answers. Merchant One, this man should be the standard for ALL your customer support reps, and he deserves a raise!!
Date of experience: July 18, 2024
If i could give 0 i would
If i could give 0 i would. their rates are MUCH higher than any other company. they lie about their onboarding and fees then charge more and claim it's the card holders fault you are paying more. there are no cards out there that do not have points, perks etc. so YOU the vendor will pay this at a rate of 4% and up through merchant one. then they tell you there are no cancelation fees and then charge small businesses over $2000 to exit the contract. your onboarding agent will never answer you call and if they do they transfer you to someone that blows you off and will again lie and say they helped when your next bill shows they did not. STAY AWAY.
Date of experience: June 14, 2024
Tabari Clarke
Tabari Clarke
Customer Support Representative was very helpful. thanks tabari in helping with compliance and getting my fees credited back to me.
Date of experience: July 23, 2024
andre's service was great
andre's service was great. his communications skills was a helpful bridge and it's because of him my experience was much better.
Date of experience: July 24, 2024
My representative was great
My representative was great. She answered my questions and guided me through how to fix it. Offered to call me back if I needed help because I was not at my computer it was great service!
Date of experience: July 23, 2024
Kira was one of the best CSRs I've ever…
Kira was one of the best CSRs I've ever had a chance to work with. I RARELY write reviews, but I wanted to take the time to acknowledge her for being thorough, kind, efficient, and helpful. She is a rare find. I wish all companies had CSRs with her abilities, I think we ALL would be happier
Date of experience: June 07, 2024
Christine excellent Service
Christine was wonderful with her customers service skill were at the top
She was patient with me and listen to my concerns and addresses them quickly en effectively
Date of experience: July 19, 2024
Great Customer Service!!!!
Tanya was cordial, professional and extremely knowledgeable about the Clover product and the security assessment. I would have rated Tanya a ten, but the limit was five stars.
Date of experience: July 23, 2024
Tanya was very friendly and provided…
Tanya was very friendly and provided excellent customer service! Thanks for helping us so quickly!
Date of experience: July 23, 2024
Benny is top-notch customer rep
Benny answered all my questions and was super helpful in resolving my surcharging and Clover Security issues. She was patient and understanding of our situation.
Date of experience: July 22, 2024
Great customer service
Great customer service, very knowledgeable and taking extra time to assist me with the process. Thank you Benny!!
Date of experience: July 22, 2024